I found Richard through this post and discovered I live less than an hour from him. Yesterday I took a large portion of my collection including my kitchen knives up to his place. I spent about 4 hours with Richard, and he showed me his custom knives and a lot of the equipment he uses.
He got a fantastic edge on all 37 knives I brought him. The knives ranged from a tiny Victorinox Classic up to a kukri, and the blade steels ranged from total junk up to 154CM, CTS BD1, S30V, D2, and ZDP-189. Even the two Kershaw Leek TIZDP knives that came dull back in 2006, which I spent hours trying to sharpen (in vain) on a Sharpmaker and even sent back to Kershaw to be sharpened (but still came back dull) are now shaving sharp. He also improved the factory edges on my Spyderco Manix 2 Translucent Blue and Caly3 CFP ZDP that were already pretty sharp.
He was very generous with his time and knowledge, and even went so far as to reprofile the edge of the kukri on his belt sander. I'm now sold on the paper wheels and once I get my own set I'll have to visit Richard again for some lessons, because he is a master at them.
If anyone is hesitating sending Richard knives for sharpening, don't. I'm convinced he can get a great edge on anything and he's a great guy to boot.