Quartermaster knives

RissyQuicks said:
you guys can think what you want about quartermaster; but one thing for sure is that their customer service is amazing. I emailed them that the detent on my qtr-3 got to the point that it was so weak that I could use momentum to swing the knife blade out. They told me to ship the knife in and they will take care of it. About 3 days after I mailed it in they told me they are sending me a brand new qtr-3F, the new and improved version of the model (which is $60 more expensive on BladeHQ) and it got to me in a few days. The whole process took around a week. They are great company that uses great materials to make great knives at a great price, their marketing strategy seems to be a little scummy if all this China BS is true. Quartermaster has a saying "The phrase LIFETIME GUARANTEE is more than just a marketing strategy, it's a sign of our integrity" and at least this is fully true. Regardless, I really like a lot of their designs and will continue to be a customer
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This seems to be a complaint about them, oddly enough. They don't fix knives or parts, they just entirely replace knives. It begs the question whether or not they're capable of fixing individual issues or if due to their manufacturing ways can only supply full pieces. IF they're getting knives from China, it would make sense that they can't fix the ones they get back. If they aren't then it leads to ask why they don't fix old models or products.
 
I like some of their designs -- in particular, the General Lee.

They post some pictures of it from time to time, yet it has been sold out on their site for awhile, and is not in stock anywhere, apparently. I also believe that people often ask them when it's going to release/when they are doing another run on Instagram. I e-mailed them awhile ago, but they didn't answer. (I think GPknives, and probably some other stores, got a run of them awhile ago.)
 
BL4CKL1ST said:
This seems to be a complaint about them, oddly enough. They don't fix knives or parts, they just entirely replace knives. It begs the question whether or not they're capable of fixing individual issues or if due to their manufacturing ways can only supply full pieces. IF they're getting knives from China, it would make sense that they can't fix the ones they get back. If they aren't then it leads to ask why they don't fix old models or products.
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Except in the case you quoted the knife that was returned was the no longer produced liner lock version and therefore they upgraded him to the current production framelock version.

When I sent my QTR-5 in, they would of had to replace the entire framelock side, and that was actually an option given to me. BUT the quicker option was to just replace the knife and I got a QTR-5tt in its place (I didn't care which finish it had and told them that).

I'm not saying that proves anything one way or another, just that some of the returns people question follow similar practices amongst most companies including other knife companies. Kershaw/ZT for instance will sometimes give a credit towards the purchase of a new knife if they can't repair an out of production model, ie replacing the knife with another.

BL4CKL1ST said:
... If they aren't then it leads to ask why they don't fix old models or products.
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Could be due to small scale production done in runs. It wouldn't leave much in way of spare parts for keeping old knives in top shape through warranty service. Especially if you're doing just enough to hit a 300 piece run and moving on to the next model. Again though, not saying that proves anything one way or another, just that it's a possibility.
 
BL4CKL1ST said:
This seems to be a complaint about them, oddly enough. They don't fix knives or parts, they just entirely replace knives. It begs the question whether or not they're capable of fixing individual issues or if due to their manufacturing ways can only supply full pieces. IF they're getting knives from China, it would make sense that they can't fix the ones they get back. If they aren't then it leads to ask why they don't fix old models or products.
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Exactly. If they're truly producing their knives in the US, they would have spare parts and it would be immensely cheaper than sending out a new knife. A detent issue is easily fixable. A made in the US liner/frame costs more than most whole Chinese knives. Then, you have the labor of having a skilled worker actually do the repair. It doesn't make any sense that you would sell production knives made in the US and not have spare parts for them or the workers to repair them. Even small custom/semi-custom shops with runs of 20-30 knives or less will have spare parts cut for dealing with warranty issues and as backups in case a part is damaged during manufacture. If they can afford to send you a replacement knife for a detent issue, then they must not be paying much AT ALL per unit, which leads further credence to the Made in China theory.

Besides, it seems like most people who defend QRTRMSTR tell stories of their excellent customer service and how quickly their knives were replaced. That seems like a high failure rate to me. Of the hundreds, maybe thousands of knives that I've owned over the past 20 years, I've only had to use a company's warranty service four times. Rissquicks: were you batoning with your knife or what? A properly built knife shouldn't fail you like that unless you have no respect for it and are purposely abusing it. It probably only needed a new detent which takes all of about five minutes at the most to repair. Something smells fishy and I believe that you should listen to Bl4ckl1st.
 
Shao said:
Exactly. If they're truly producing their knives in the US, they would have spare parts and it would be immensely cheaper than sending out a new knife. A detent issue is easily fixable. A made in the US liner/frame costs more than most whole Chinese knives. Then, you have the labor of having a skilled worker actually do the repair. It doesn't make any sense that you would sell production knives made in the US and not have spare parts for them or the workers to repair them. Even small custom/semi-custom shops with runs of 20-30 knives or less will have spare parts cut for dealing with warranty issues and as backups in case a part is damaged during manufacture. If they can afford to send you a replacement knife for a detent issue, then they must not be paying much AT ALL per unit, which leads further credence to the Made in China theory.

Besides, it seems like most people who defend QRTRMSTR tell stories of their excellent customer service and how quickly their knives were replaced. That seems like a high failure rate to me. Of the hundreds, maybe thousands of knives that I've owned over the past 20 years, I've only had to use a company's warranty service four times. Rissquicks: were you batoning with your knife or what? A properly built knife shouldn't fail you like that unless you have no respect for it and are purposely abusing it. It probably only needed a new detent which takes all of about five minutes at the most to repair. Something smells fishy and I believe that you should listen to Bl4ckl1st.
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As another poster pointed out, QM runs are limited and some of the replacement knives were later models with design changes. You make 300 knives, is it cost effective to have a bunch of parts lying around?

I have had five or six ZT's and two had to be sent in for service. That is a 30%+ defective rate. I just looked at it as "shit happens". But with QM....damn, that is proof of a crappy company using Chinese parts.

Thing that cracks me up is Quartermaster has a pretty good following outside of bladeforums.....Most negatives I read are just links and rehashed statements from people here. And it is the same group that keeps pushing these "truths". It is all pretty sad.
 
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Then why did they LIE about there address??

Then change there address to a p.o box when people started asking questions about there REAL location?

What credible manufacturer that has REAL facilities lies and changes there address and dodges questions about shady practices?

I noticed you quit replying in the feedback thread..funny.

Screwdriver said:
As another poster pointed out, QM runs are limited and some of the replacement knives were later models with design changes. You make 300 knives, is it cost effective to have a bunch of parts lying around?

I have had five or six ZT's and two had to be sent in for service. That is a 30%+ defective rate. I just looked at it as "shit happens". But with QM....damn, that is proof of a crappy company using Chinese parts.

Thing that cracks me up is Quartermaster has a pretty good following outside of bladeforums.....Most negatives I read are just links and rehashed statements from people here. And it is the same group that keeps pushing these "truths". It is all pretty sad.
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shinyedges said:
Then why did they LIE about there address??

Then change there address to a p.o box when people started asking questions about there REAL location?

What credible manufacturer that has REAL facilities lies and changes there address and dodges questions about shady practices?

I noticed you quit replying in the feedback thread..funny.
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My sister-in-law owns an insurance agency and has her house as the physical address to satisfy the DOI, and uses a PO Box for mail. And show me where they dodge questions about shady practices.

And because I haven't visited the feedback thread, that is funny. BTW, I replied an hour ago....was that not fast enough?

Is this grade school?
 
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Screwdriver said:
You make 300 knives, is it cost effective to have a bunch of parts lying around?
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Yes. It's a necessity. I've worked helping to produce limited edition mid-tech runs of only 100-200 and there were plenty of spare parts cut. If you're going to have a bunch of blade blanks or liners cut out, you might as well use every bit of the panel, which equates to spare parts. The additional cost of cutting these spares is minimal compared to having to replace a whole knife. If they truly possessed a state-of-the-art facility, then how hard would it be to cut some spare parts? If they hired American workers to assemble the knives, how hard would it be to replace said defective part with one of your spares? As mentioned earlier, there seems to be a high failure rate on these and it makes absolutely NO financial logic to send someone a whole new knife when all that they needed to do was replace a detent, liner, or frame? Please explain that to me, because I've worked in the knife biz among others and I fail to see any logic whatsoever in a business model that involves completely replacing a used knife with a new one UNLESS said knife was purchased at an incredibly low price, making it financially viable. I don't see QRTRMSTR as having the funds to uphold that kind of customer service if each knife were truly entirely made and assembled in the US. Sorry if you disagree.
 
You already stated you have "zero values" that tells me enough to end conversing with you. Carry on moral less individual.
Screwdriver said:
My sister-in-law owns an insurance agency and has her house as the physical address to satisfy the DOI, and uses a PO Box for mail. And show me where they dodge questions about shady practices.

And because I haven't visited the feedback thread, that is funny. BTW, I replied an hour ago....was that not fast enough?

Is this grade school?
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Whoa slow down with the logic, expecting him to understand is a lost cause he has "zero values" or logic apparently.

I agree with your post.
Shao said:
Yes. It's a necessity. I've worked helping to produce limited edition mid-tech runs of only 100-200 and there were plenty of spare parts cut. If you're going to have a bunch of blade blanks or liners cut out, you might as well use every bit of the panel, which equates to spare parts. The additional cost of cutting these spares is minimal compared to having to replace a whole knife. If they truly possessed a state-of-the-art facility, then how hard would it be to cut some spare parts? If they hired American workers to assemble the knives, how hard would it be to replace said defective part with one of your spares? As mentioned earlier, there seems to be a high failure rate on these and it makes absolutely NO financial logic to send someone a whole new knife when all that they needed to do was replace a detent, liner, or frame? Please explain that to me, because I've worked in the knife biz among others and I fail to see any logic whatsoever in a business model that involves completely replacing a used knife with a new one UNLESS said knife was purchased at an incredibly low price, making it financially viable. I don't see QRTRMSTR as having the funds to uphold that kind of customer service if each knife were truly entirely made and assembled in the US. Sorry if you disagree.
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Shao said:
Yes. It's a necessity. I've worked helping to produce limited edition mid-tech runs of only 100-200 and there were plenty of spare parts cut. If you're going to have a bunch of blade blanks or liners cut out, you might as well use every bit of the panel, which equates to spare parts. The additional cost of cutting these spares is minimal compared to having to replace a whole knife. If they truly possessed a state-of-the-art facility, then how hard would it be to cut some spare parts? If they hired American workers to assemble the knives, how hard would it be to replace said defective part with one of your spares? As mentioned earlier, there seems to be a high failure rate on these and it makes absolutely NO financial logic to send someone a whole new knife when all that they needed to do was replace a detent, liner, or frame? Please explain that to me, because I've worked in the knife biz among others and I fail to see any logic whatsoever in a business model that involves completely replacing a used knife with a new one UNLESS said knife was purchased at an incredibly low price, making it financially viable. I don't see QRTRMSTR as having the funds to uphold that kind of customer service if each knife were truly entirely made and assembled in the US. Sorry if you disagree.
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I read they have given people the option of a repair or replacement. Also, while I have read some negative issues with their product, I have also read a tremendous amount of positive experiences. Sometimes you have to take off the blinders and venture to other sources of information and not lump complaints repeated by others.

Also, since no one knows for sure where QM is, the cost of living, wages etc. How can one judge that there is no way they can make a profit at the price point with their replacement, repair policy? So how is made in China the only valid answer?
 
shinyedges said:
Whoa slow down with the logic, expecting him to understand is a lost cause he has "zero values" or logic apparently.

I agree with your post.
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I guess the zero values and Strider comment went over your head.

BTW, I think the term logic does't mean what you think it means.
 
BTW, I ordered a QTR-6 last night in honor of threads like this.....It will be here tomorrow and I will post a real picture and my thoughts. I promise I won't make anything up.
 
Don't forget your Joe teti surv tac knife...

Strider-check
Quarter master-check
Joe teti surv tac- check

Nice lol says volumes about you.
Screwdriver said:
BTW, I ordered a QTR-6 last night in honor of threads like this.....It will be here tomorrow and I will post a real picture and my thoughts. I promise I won't make anything up.
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BL4CKL1ST said:
This seems to be a complaint about them, oddly enough. They don't fix knives or parts, they just entirely replace knives. It begs the question whether or not they're capable of fixing individual issues or if due to their manufacturing ways can only supply full pieces. IF they're getting knives from China, it would make sense that they can't fix the ones they get back. If they aren't then it leads to ask why they don't fix old models or products.
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I've gotten parts. They certainly do send out parts. Larger problems (functionality) they just replace the knives. I don't see anything wrong with that, may other companies that everyone on here loves do the same thing.
 
I don't think them replacing a knife is what people have a problem with. The problem is they claim 100% us made but have been caught red handed lying about there facility locations (if they have any) along with ridiculing and insulting people who ask questions about the various shady things going on.

When a company lies about one thing and then refuses to anwser questions it causes people to look a little harder and then you find even more unanswerable questions.

If any of these issues were said about benchmade, spyderco, or any other credible manufacturer the manufacturer would address the problem not ignore, lie and dodge customers.
Lost Cosmonaut said:
I've gotten parts. They certainly do send out parts. Larger problems (functionality) they just replace the knives. I don't see anything wrong with that, may other companies that everyone on here loves do the same thing.
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From the one I seen on t.v it looks perfect for you, sorry I don't have one so can't offer any hands on feedback, I don't support low value people if I have the choice.
Screwdriver said:
I have to check out the Joe Teti....how do you like yours?
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