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Re-stocking fees....sound off here !!
- Thread starter EChoil
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I had an issue with an expensive pair of headphones once. I bought them knowing there was a restock fee. But when I received the headphones there was clearly some shoddy finish done to the wooden cups. I took pics and sent them to the retailer who said I could send them back. I returned them and still was charged the restock fee. I complained but they didn't much care. I did agree to the rules when I purchased the product but was upset it still applied to what I considered to be a defective product. That's the problem with buying something online is you can't see it up close to rule out any little defects. Then when you return it you are hit with fees.
Knowing this guy is going to show up here sooner or later, I'll post here my reply to him in the other, similar thread (posted in General) which someone just closed (they'll probably close this one soon too then), I guess in defense of the manufacturer:
Only 4? On that note show the rest of your catalog of hand selfies. We can't get enough. *LOL* Or show us that beat up YummyUmmy again, maybe the 27th angle you shot on it, which some may have missed.
Yeah, a lot of companies post that garbage. Let me educate you a little bit about management of a company:
If the OP"s story is true, and I believe the essentials of it are, KnifeCenter has a big problem in the management kitchen. As your own post stated, they made exceptions for you but not for the OP. One can extrapolate that they have probably made more exceptions than just you. Then they slam-dunk the OP. It's like a party game.
Add to this the ripoff of nearly $100 to accept a returned knife and I think the average, reasonable person would thing something smells at KC. My thoughts exactly as of the moment.
Let KC respond...see where it goes. A lot of people think they're in the wrong doing this. I want to hear their side as much as anyone. Right now I think the OP is credible.
Yea, we heard you the first four times... KC's rules are easily found on their website. When you buy through them, you agree to their rules. 5% of $1,800 is $90. There is no scheme and nobody was ripped off...
Only 4? On that note show the rest of your catalog of hand selfies. We can't get enough. *LOL* Or show us that beat up YummyUmmy again, maybe the 27th angle you shot on it, which some may have missed.
Yeah, a lot of companies post that garbage. Let me educate you a little bit about management of a company:
You, and a few others here, apparently see mainly a world of posted rules and regulations. Inviolate.,,,posted, firm--no exceptions. Wouldn't that be great--no need for managers, just post a sign listing the rules and regulations and fire all who violate anything. We just work all day and go home knowing all the rules. No managers needed. A world in stark black and white.
It's not that way in the real world, dude. Managers EXIST to make common-sense exceptions to published/posted rules and regulations--much as you say they do for you when you've returned knives. It's their primary function. Otherwise we'd all just go to work and go home every day, all of the rules known to us, needing no guidance. What need is there for a boss?
It's not that way in the real world, dude. Managers EXIST to make common-sense exceptions to published/posted rules and regulations--much as you say they do for you when you've returned knives. It's their primary function. Otherwise we'd all just go to work and go home every day, all of the rules known to us, needing no guidance. What need is there for a boss?
If the OP"s story is true, and I believe the essentials of it are, KnifeCenter has a big problem in the management kitchen. As your own post stated, they made exceptions for you but not for the OP. One can extrapolate that they have probably made more exceptions than just you. Then they slam-dunk the OP. It's like a party game.
Add to this the ripoff of nearly $100 to accept a returned knife and I think the average, reasonable person would thing something smells at KC. My thoughts exactly as of the moment.
Let KC respond...see where it goes. A lot of people think they're in the wrong doing this. I want to hear their side as much as anyone. Right now I think the OP is credible.
You'll never know what they would have offered, because [it sounds like] you never asked. If I had been in your shoes I would sent KC an email saying basically:
"After much anticipation I received [insert knife] today. Upon initial inspection I noticed some rather obvious issues with the knife. These issues are: [list issues]. If a replacement is available I would like to send it back for an exchange, assuming the replacement knife will not have these same problems. If no replacement is available, please let me know what my options are, as I would not want to be charged a restocking fee under these circumstances"
Exactly
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You would pay someone $25 to put a knife back on a shelf?
I wonder how many knives one guy could put back on the shelf in one work day.
Actually, no. I posted that trying to appease some of the touchy-feelies here. Tried to offer a little peace.
I wonder the same thing, and how many 100's of shops it occurs at daily. Just too easy and very little risk to doing it.
Actually I did write a letter stating the problems and included it in the box. That's where I went wrong. I simply got this back as a reply...
........Thanks for contacting KnifeCenter. Once the item was received, we carefully inspected the knife and did not see any defect whatsoever. The fit, finish and function of the knife were flawless, which is why the 5% restocking fee was applied and is appropriate with this return.
Yeah, I feel for you on that. As you said, live and learn. Maybe asking in the letter for them to simply contact you after receiving the knife to discuss your options. When you flat out ask for a refund, it may have given them the impression that you were just looking for a reason to return it. So they considered it a "just because" return. Sometimes asking for something you don't want, gets you something you do want [emoji6]
Doesn't make him look foolish at all....more those who think so absolutist as you.
He DID have a problem with it. That's the point.
And once again, when you say "proof," only pictures are acceptable for you. Nothing else. Very biased for whatever reason you have.
Let me ask you about this in another way: What if you found out they don't apply the re-stock fee consistently? What if they waive it for a lot of people but stuck the OP...selectively...on the most expensive top shelf knife? Please justify that.
Not sure I know what you mean there....
Agreeing to pay it? Didn't they charge it to his card with no option? If it were me I'd take it through the card carrier, communicate with Rockford on the matter, follow it up with the BBB, advise my local and state attorneys general, and keep after KC.
To answer your question which is worse: None of the above. IMPLEMENTING it in the first place. And charging it selectively, especially to someone who buys the highest dollar knives. Pure greed.
EDIT: In fact, first thing I'd do is relate the case to my state attorney general and ask how I can verify that KC has applied this fee evenly and consistently in their operation of business and didn't select me because of the windfall based on the retail price of the knife. A good, hungry staff attorney may just blow the whole KC gig on that. That's the next step I'd tell the OP to take.
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No, it's VERY whineable. In fact, it's screamable. Especially when there are flaws on an $1800 knife.
You're giving him a lot of after-the-fact advice that's of little use to him now. Fact remains we know they don't charge that fee to everyone. This is a selective case because the knife was valued so high. They pulled the trigger on him and laughed about it for days. It's probably on the way to the next person to be ripped off by them too.
It would be pretty easy to say they're out of stock, take your money and fire the knife off to the next victim, wouldn't it?
.In the carnival business they call that kind of set-up an "alibi." it's now illegal in 50 states because it was exposed..
You know, the midway games where you have to cover a spot by holding a disc "SIX INCHES" (with no ruler available) above the drop-board with none of the red showing, or any game with a "foul line" they can say you crossed on the ball delivery...? Any game wherein the agent/operator can call foul arbitrarily, when he already holds the cash.
The only solution is to find a cop and expose the racket. Otherwise the ripoffs continue en perpetuity....
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$1800 the fugg? Was it gold?
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