Re-stocking fees....sound off here !!

Status
Not open for further replies.
TOMBSTONE said:
In the future if you get a knife below what is expected at that price point, document the issues with pictures before shipping a return. This way you have credit card protection if needed. I've seen restocking fees anywhere from 10-20% from different companies. The reason for them is it costs money to process credit cards and shipping on top of time. These costs can add up to significant amounts, eating into what sometimes are small profit margins.
Click to expand...

Exactly. Providing more proof than word of mouth is required when the rubber meets the road.

EChoil said:
By evidence, you really mean pictures, right? :rolleyes:

There's evidence everywhere here. The written and spoken word is accepted to be evidentiary too you know...world-wide.
Click to expand...

Nope.
 
Here’s why the 5% restocking fee was put in place. We never had a restocking fee until we started selling a lot of customs and mid-techs. We found that, since we were the only major dealer not charging the fee, customers would buy several high-end knives from us, try to sell them on the secondary market, and if they couldn’t, just return them to us. We were, in fact, financing people’s businesses with our policy. We also had people order items just to check them out and then send them back. We would have damaged boxes as well as slightly used expensive items that would not be sellable. If these mistakenly went back out, you would have the very situation that many of you complain about--used items being sold as new.
 
KnifeCenter said:
Here’s why the 5% restocking fee was put in place. We never had a restocking fee until we started selling a lot of customs and mid-techs. We found that, since we were the only major dealer not charging the fee, customers would buy several high-end knives from us, try to sell them on the secondary market, and if they couldn’t, just return them to us. We were, in fact, financing people’s businesses with our policy. We also had people order items just to check them out and then send them back. We would have damaged boxes as well as slightly used expensive items that would not be sellable. If these mistakenly went back out, you would have the very situation that many of you complain about--used items being sold as new.
Click to expand...

KC, don't mind the words of some folks who have never run a business. I would not enjoy being nicked by your fee, but then, I also understand (and understood before you posted today) why you have it. :thumbup:
 
I also understand why this policy MUST be in place!! Angry wife syndrome, finding the product somewhere else cheaper etc.
But there is, or should be, some wiggle room! If a customer has bought at KC before, quite a bit, without any issues at all, and now has an issue......shouldn't he at least be heard??
Not trying to be obstinate.......just curious at this point.
Joe
 
The reason behind the restocking boilerplate is completely valid and expanding on that it's also the reason some companies have limits and will void a warranty if you take a knife apart or throw it or regrind it or whatever.

It always boils down to at some point in the past some difficult person got them over the barrel and they got the short end of the stick too many times. The guy that combines ten coupons to get a free knife or another guy who tests drives stuff or the guy who has no mechanical sympathy but feels he's got the right to fine tune pivots and hardware.

The best rule is to remember if you screw up man up and take your lumps. And also if you ever find yourself on the short end of a deal talk to the other side first before burning down the house.
 
If I were a KC manager I would have looked at it a bit differently, .........the customer returns high end knife he's not satisfied with, returns it within hours of having it (bill of laden proves that) (obviously wasn't trying to resell it on the web for profit) returned with a letter stating why hes not satisfied with said knife......knife, box, everything is in emasculate resell-able condition.....(no box damaged here) So now we have a potential return hi-end knife customer ....No fee! Let this guy pick out another knife, treat him well, maybe he'll be back for more hi end knives in the future ...pure customer service.
 
From customer service after asking them to reverse the $90 charge .....

............Thanks for contacting KnifeCenter. Once the item was received, we carefully inspected the knife and did not see any defect whatsoever. The fit, finish and function of the knife were flawless, which is why the 5% restocking fee was applied and is appropriate with this return.
 
Did someone suggest ELIMINATING any and all re-stock fees on a return for refund? Why so many posts implying the suggestion here is total elimination of such a fee? I must have missed whoever proposed that.

IMO this is more about some kind of adjustment, negotiation process, cap on such fees or, as palonej said, "wiggle room."

We all know there may be a need for such fees to protect a dealer from abuse....it's the exorbitancy and inconsistency of application regarding CHARGING such fees that's being spotlighted here.
 
Back and forth to customer service.....from me to KC CS

.........., the Rockstead was truly a beautiful knife but the action was gritty and stiff, not what I would expect from a Rockstead right out of the box.
This knife has no exposed adjustable pivot point and by opening the knife in any attempt to adjust it I would have voided the warranty.

Keep the $90 restocking fee, arguing over what is an acceptable factory Rockstead pivot is not how I want to spend my time..........................
 
op you've already wasted more than 100 bucks worth of your time on this topic.

this is real simple....... rules are rules, terms are terms. don't like them don't buy from that vendor.
 
Yes Sir you are correct , sad but true...
jbmonkey said:
op you've already wasted more than 100 bucks worth of your time on this topic.

this is real simple....... rules are rules, terms are terms. don't like them don't buy from that vendor.
Click to expand...
 
brandoak said:
From customer service after asking them to reverse the $90 charge .....

............Thanks for contacting KnifeCenter. Once the item was received, we carefully inspected the knife and did not see any defect whatsoever. The fit, finish and function of the knife were flawless, which is why the 5% restocking fee was applied and is appropriate with this return.
Click to expand...

At this point all we have is your word against theirs. You are making the accusations. Provide us with proof. Otherwise it is just a coin flip of who to believe.

EChoil said:
Did someone suggest ELIMINATING any and all re-stock fees on a return for refund? Why so many posts implying the suggestion here is total elimination of such a fee? I must have missed whoever proposed that.

IMO this is more about some kind of adjustment, negotiation process, cap on such fees or, as palonej said, "wiggle room."

We all know there may be a need for such fees to protect a dealer from abuse....it's the exorbitancy and inconsistency of application regarding CHARGING such fees that's being spotlighted here.
Click to expand...

Don't like the terms? Don't agree to them. Freaking simple as that. Not difficult to understand. Show me some evidence of the accusations. The burden is on the accuser. Innocent until proven guilty and what not.
 
I never got the feeling that Brandoak posted this to kick and scream trying to get the $90 back.
Thought he was looking for opinions on his stituation.
Joe
 
I have a feeling that I was not the first person to receive this knife as new...nor the last...:confused:
 
When is it ok to return a knife? and for what reasons are acceptable? say if I were to buy a flipper knife and absolutely hated the way the flipper dug into my leg when I sat down? (owned it for less than a day?) .....

What if the G-10 scales were not the right shade of blue?... I understand where KC is coming from....and internet sales and returns would be an absolute nightmare, but an individual approach per customer would be a better way to go. Having a blanket return and restocking fee is a great safety for just the right type of "returned item" customer. I just hate being that customer..
 
Last edited:
craytab said:
Nor did I. Echoil has made this into something else.
Click to expand...

Look Cray, and I hope this is final, your train took the loopy track a few pages ago. You've posted and pestered me enough here and the other thread with the same "question." You're dug in like a third-grader on this "anything must have photos attached or it's a lie" crap and I'm not having further part in it. It's risible and facile.

Find someone else's porch swing to sit in and bore 'em with your obsessive question and theories of what constitutes truth, OK? I hope we can someday exchange civil posts again once you regain your balance.
 
Okay so further thoughts on this, big picture not this one incident.

This will probably be the first time a customer comes up across a problem like this. But for the guy at the other side of the table that's not the case. They've seen it all.

When the buyer defaults to inflammatory language and speculation any good will the seller has banked for them evaporates like mist in the desert.

You can swear all you want that the thing has been drug through 100 yards of donkey dung and wrapped up in an used napkin because you're frustrated but for the guy at the other end; well he flat out knows that didn't happen and he starts thinking well what else is this person exaggerating. With computers and B2B software these days they really can pull up a thick file of info on any item now.

Any of those one horse CS guys in the warehouse will have some form of discretionary limits that they can use to make you happy. If your job one is to make them unhappy at all costs then good luck on getting taken care of.

Sure you can go nuclear and bombard their facebook and forums and whatever else to social media shame them. People do it all the time and if you catch the eye of someone maybe they'll fully bend their rules to make you go away. But when that happens another disclaimer line get added into the terms of sale and things get more difficult for the rest of the customers.
 
Status
Not open for further replies.
Back
Top