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Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
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Re-stocking fees....sound off here !!
- Thread starter EChoil
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Hmmmmm. That says to me that they had a grand total of one of these and may have known it was a dog. May have sent it to multiple people trying to get one to agree to keep it.
Still, those "click to agree to these terms boxes" aren't there for decoration. You click the button, you agree to their terms. Period. There is no recourse. No matter how pink your ass gets from the spanking, you agreed to the spanking.
Yes certainly in this case the restock fee was clearly stated. However if a company was sending out a product known to them to be defective then charging a restock fee when the customer inevitably returns the product, then this is clearly a problem. We don't however know that to be the case here. And since no evidence has been presented it's basically just hearsay.
Off subject but your post made me think of the terms people agree to for yahoo messenger, web e-mail sites, etc. without ever reading a word of it.
If we think the subject being discussed here has dark potential, wait til these people find out what all they signed away without even reading it. That pales in comparison to this minor stuff.
Mikael Andersson
BANNED
- Joined
- Mar 29, 2016
- Messages
- 156
Mikael Andersson
BANNED
- Joined
- Mar 29, 2016
- Messages
- 156
The japanese are well known for overcharging on anything between a restaurant meal and some tiny little pocket knife.
Well that's obviously your opinion. Because in practice, of the many knives I've returned to companies with restocking fees, I have never been charged a restocking fee ever. The difference is that I establish communication BEFORE boxing up the item and sending it back with a note saying what's wrong with the knife and requesting a refund.
And yes, you're right that the customer is at the mercy of the retailer. Why? Because the customer agreed to the retailer's terms. Had the OP realized that KC could have said "nope nothing's wrong with it" and charged a restocking fee, the OP probably would have taken a different approach to avoid being charged the fee.
Your attempt here to bash all retailers who charge restocking fees isn't gaining much traction (aside from the conspiracy theories). Restocking fees are a necessary evil for the average knife retailer. The simple truth is that the average knife retailer cannot afford to send out knives for free, have them out of their inventory for weeks, insure them against loss, process & package orders, pay referral fees, credit card fees, etc, etc, WITHOUT a sale to offset all of these sunk costs.
All that said, I do think it would be a good customer service practice for retailers to contact customers upon which a restocking fee would be imposed and offer alternatives before applying the fee. In other words, KC would send an email saying something like:
"Hey we received this knife back and have determined that it is not defective and therefore a restocking fee will apply to a refund. If you would instead like to exchange this knife for another, we would be happy to do so and no restocking fee would apply. Please let us know how you'd like to proceed."
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The japanese are well known for overcharging on anything between a restaurant meal and some tiny little pocket knife.
You know what happened the last time you started casting aspersions and making assumptions, those that fail to learn from history are doomed to repeat it.
Something like this is very hard to just call it black or white.....lot of gray here.
I would be more comfortable with the whole thing if KC checked every knife before shipping. I know they can't, but how do you make a decision to charge someone if you have no clue what was in the box you shipped??
I noted earlier that Blade HQ has the same policy, but didn't charge me the fee because they shipped an item that was unusable. I called them first!
There has to be a little wiggle room here. The thing that got me was I spent about $2500 with KC before purchasing the Sukhoi without an edge. It made no difference to them and they'll lose my business in the future.
Everyone keeps asking for pics.....how about some pics from KC showing these blades were perfect.
Joe
I would be more comfortable with the whole thing if KC checked every knife before shipping. I know they can't, but how do you make a decision to charge someone if you have no clue what was in the box you shipped??
I noted earlier that Blade HQ has the same policy, but didn't charge me the fee because they shipped an item that was unusable. I called them first!
There has to be a little wiggle room here. The thing that got me was I spent about $2500 with KC before purchasing the Sukhoi without an edge. It made no difference to them and they'll lose my business in the future.
Everyone keeps asking for pics.....how about some pics from KC showing these blades were perfect.
Joe
In the future if you get a knife below what is expected at that price point, document the issues with pictures before shipping a return. This way you have credit card protection if needed. I've seen restocking fees anywhere from 10-20% from different companies. The reason for them is it costs money to process credit cards and shipping on top of time. These costs can add up to significant amounts, eating into what sometimes are small profit margins.
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