Unfortunately, having passion and optimism is only half of the battle. The rest is in the delivery and follow through. In addition to locking up $1500 of someone's money, it stands to reason that the customer should be a priority. At some point we have to wake up and realize that optimism and passion don't get the job done. I'd imagine my customers wold be pissed if I kept saying "2 more weeks", at that rate I'd be out of a job in no time. It's always better to under promise and over deliver, that is common sense 101. Also, when a customer has a bad experience, they are likely to tell more people than when they have a good experience. It is in the business owners best interest to be as forthright and transparent as possible about the progress, know when to speak and when not to speak is crucial.
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Robbed of $1500 by Crusader Forge Knives
- Thread starter smcjoecohen@yahoo
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Maciej just replied to my request to make this right in private with the OP and/or join this thread and present his version of events.....
He seems reluctant to do the latter, although he told me there is more to this story.
I hope he does join in and explain his side. Silence in a situation like this is the worst position to take....
He seems reluctant to do the latter, although he told me there is more to this story.
I hope he does join in and explain his side. Silence in a situation like this is the worst position to take....
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Its all very simple Maciej. You had a work order to FOLLOW, so FOLLOW IT. Follow it exactly as it is promised and deliver as promised. Apologize to the gentleman for causing him stress and move onto the next customer.
If you want to change and make different models please do, but post them for sale on your "available knife" section and don't try to make unwilling customers take them.
If there is more to the story, TELL US! Don't slander a customer who is at his wits end because YOU SCREWED HIM OVER unless you can prove otherwise.
If you want to change and make different models please do, but post them for sale on your "available knife" section and don't try to make unwilling customers take them.
If there is more to the story, TELL US! Don't slander a customer who is at his wits end because YOU SCREWED HIM OVER unless you can prove otherwise.
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In addition, please look for my email. I have decided to cancel my order as well.
I'm really glad I joined this forum. Joe, thank you for posting this. To me, high-dollar luxury goods should come with service that is equal or superior to the service with less expensive goods. The manufacturer's response towards both the OP and others on knife forums left me feeling a little discouraged as someone considering their products. Hopefully this can be resolved so that all parties are satisfied with the outcome.
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Thanks Brother Pitt. There are too many great guys out there making quality knives. When you are spending many $100s even $1000s the maker should take the time to send photos of what you are getting prior to the final payment/shipment. Here is a list of some great knife makers I have dealt with and bought from and would recommend to you all. A few have become friends. These are my recommendations as opposed to a maker who takes your your money and does not send what you want and then tries to take more cash from you.
GREAT MAKER LIST (All different skills, but great customer service)=
Gustavo Cecchini, Kirby Lambert, Elliot Williamson (Ferrum Forge), Ray Laconico, Michael Vagnino, Chris Martin, Les George, Allen Elishewitz, Ramon Chaves, Jake Hoback, David Clark (Clark Blades), Todd Begg, and Greg Medford (The man will answer his cellphone anytime). If I missed anyone sorry.
These are a sample of the guys I like and have owned knives from. Not only have their products been great, but they have great customer service and class.
No need to deal with this maker.
GREAT MAKER LIST (All different skills, but great customer service)=
Gustavo Cecchini, Kirby Lambert, Elliot Williamson (Ferrum Forge), Ray Laconico, Michael Vagnino, Chris Martin, Les George, Allen Elishewitz, Ramon Chaves, Jake Hoback, David Clark (Clark Blades), Todd Begg, and Greg Medford (The man will answer his cellphone anytime). If I missed anyone sorry.
These are a sample of the guys I like and have owned knives from. Not only have their products been great, but they have great customer service and class.
No need to deal with this maker.
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Silence is not a good sign. I would think if the maker feels that the complaints against are unjust, he would be on here making damn sure everyone knew what was going on... Even if he did contact the OP and offer to make things right, sharing that info is very important for the future of his business.
There are always two sides of the story. That said, when someone has been paid in advance for a product, part of the order that was shipped isn't what the customer wanted, and the other half of the order has not been delivered, it seems like there probably isn't much that the OP could have done, to make this deal go south...
braillediver
Gold Member
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It's like these companies thrive in spite of the customer. The sooner people stop supporting them the better. The sooner the knives sit unsold the better.
Lets not forget some of the great makers that are on BF, and might be lesser known outside of it.
I have purchased from a couple, and talked to many.
They are great people, who love to make knives. Zero Ego's....
The point is, there are a lot of options for getting the knife you want, and there is no better knife than one made by not only a great craftsmen, but by a solid individual.
There are too many great people making amazing knives to have to ever deal with the CF's of the world.
I don't agree to this Sean sorry
it is a business matter and it should be dealt privately between the two parties. There should not be the need for the company to be bashing the customer like other "maker" in your list has done here. It should be up to the OP to update his thread with any more info and updates on the matter. I don't own any crusader forge not my cup of tea but I take my hat off to him for not coming here and bashing the OP. If there is more to the matter that's fine, but it showed somewhat of professionalism and more manhood from him not to say more than what he needed to. Maybe his business ethics are not the best, but at least it showed me he is professional at dealing with issues NOT maybe with his orders lol. Again, I am glad he didn't go vent in here and told the OP to "man up" like others..........well done on that part. I wish they can work it out and let the OP update this and show that Crusader took care of him professionally . if they don't then we will know one way or another and I am sure Crusader will have more time in their hand moving forward after a bunch of orders are cancelled.
I don't agree to this Sean sorry
Unfortunately, half information is worse than no information. And a business need not "bash" the customer as you imply - they simply can present their side of the story. Because the primary topic of interest on this forum is knives, having both sides is important in my opinion, so folks can make an educated decision on whom should they deal with and whom to avoid. For me, I won't ever be in a hundred miles radius of Crusader Forge. I have had superb dealing with a few from Recalcitrant's list - and they are equally busy as Crusader, but do take time to respond and never over-commit.
Where is the OP ?
If someone is going to start a thread like this they need to keep it updated.
This could now be settled for all we know.
Did you send the knife back ?
Was a refund given, or did you decide to keep the knife after they agreed to refund you for the things they added on ?
Please let us know if this has been settled.
If someone is going to start a thread like this they need to keep it updated.
This could now be settled for all we know.
Did you send the knife back ?
Was a refund given, or did you decide to keep the knife after they agreed to refund you for the things they added on ?
Please let us know if this has been settled.
I don't agree to this Sean sorry
WOW!
"Maybe, his business ethics are not the best"
Are you really being serious?
To the OP here: Best of luck on being made whole by this pathetic excuse of a businessman. If there is another side to this story, then please, let's hear it.
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Editing because I think Pellel2 got jumped on a lot harder than he should have, and I don't want to be a part of that.
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Hey my comments regarded crusader willing to deal with the matter privately, regarding the OP issues it shows the poor side of crusaders business. Whatever Crusader has to say about the OP will certainly contradict the OP and it will not help the OP fix the situation. It is better if he doesn't do that and deals with the issue privately. I am sure the OP wouod rather have the issue fixed rather than to prove whose story is right. If that sounds like flattering a thieve sorry.
I would much rather see a post of the OP fixed his issues than crusader trying to prove which side of the story is real.
I would much rather see a post of the OP fixed his issues than crusader trying to prove which side of the story is real.
Esav Benyamin
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Listen up! This is a rough situation and emotions get involved as people take sides. Lets stick to the topic, as Ken44 just said, lets get an update.
It's one thing to analyze the deal from the buyer and seller viewpoint. It's not a good idea for the commenters to start commenting on each other.
It's one thing to analyze the deal from the buyer and seller viewpoint. It's not a good idea for the commenters to start commenting on each other.
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Pedro, read my comments again. Just to clarify Pellel2 and I are good friends on this forum. Though his views are a lil wacked on this one, he and I will still continue being buds and have already said good morning via email.
Metal Made Fox
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Exactly. He can say "there is more to the story" all he wants but if he does not want to share it, then his claims are useless and invalid.
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