As you might remember, I got a Nexus 7 last year. In February, it refused to boot past the Google logo (blown motherboard, an issue reported by many users). After working with their customer support for 2 months, they finally offered me an RMA in May, and told me that they would send me an email with the RMA number and instructions. The short of it is, they didn't do that. They delayed and delayed, and then I had to go out of town. I finally contacted them again in July, and was able to get an RMA number and instructions as originally promised. I was not told of any costs associated with sending it in outside of the freight charges. Fast forward 15 business days (the length of time they said the repair would take). No movement has been made. I call again. First, they accuse me of having damaged it, which is not true. Then they tell me it's out of warranty, and want to charge me nearly the original purchase cost of the device to repair it. The ONLY reason it's in their hands past the warranty date is because THEY delayed and didn't do their job. I've been without the device for 6 months, and I only had the thing working for 8 months. There's a lot more sleaziness I could report, but that's the general gist. Even if they hadn't actively delayed to try to put the device outside the warranty period, it still broke within the warranty period and I reported it 4 months prior to my warranty ending, and even if that weren't true, they still need to honor the repair that they promised. If they had wanted to charge, they should have told me up front so I could have had this dispute before I sent the thing in.