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(SOLVED, happy with outcome) Need to call out a knife maker (Ken Coats) for his very poor response

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Ryan Sumner, Jan 20, 2020.

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  1. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    OP's email conversation PROVES that the knife was broken before, in 2015. Without the emails, he had no PROOF - where are all those 'pick up the phone' guys now?:poop::thumbsdown::confused:
     
  2. Danke42

    Danke42

    Feb 10, 2015
    Us pick up the phone guys expect the maker to do the right thing.

    The specifics behind pickup the phone came into play because the maker has almost no online footprint.

    After seeing the character of the maker I doubt I'd want to keep a knife like that despite any sentimental value if it's going to keep breaking and I'd have to go through something like this repeatedly.
     
  3. amngwlvs

    amngwlvs

    63
    Jan 21, 2020
    Back on page 6 I said the following hoping for satisfaction for the maker and customer... and boy did this thread deliver a read.

    Unfortunately I don't think think this whole situation will satisfy the Ken or Ryan and I can't say I blame Ryan for his feelings at the end of the day. I'd probably be putting the knife in a drawer and keeping it for sentiment but I don't think I'd be wanting to carry it anymore either.
     
    Ryan Sumner likes this.
  4. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    phulease, no online footprint? He was able to open 338 sale threads over the years, to sell his stuff... And this is only on BF....

    upload_2020-2-12_9-15-40.png
     
  5. Danke42

    Danke42

    Feb 10, 2015
    No current online footprint, you can't send messages back in time to when someone was prolific on here.
     
  6. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    I don't think you know what online footprint is...
    Here: 'Your digital footprint is your online activity, from commenting, liking, or sharing on social media to any mention of your name online.'
     
  7. Danke42

    Danke42

    Feb 10, 2015
    Well he doesn't have a website or any other presence or way to reach him. He hasn't sold on here for a while and hadn't even posted since the summer.

    His posts here are just a fossil record.
     
  8. MerryMadMonk

    MerryMadMonk Platinum Member Platinum Member

    May 22, 2011
    Just a heads up... you will need buyers for that to continue.

    And after this...

    ...it won't matter that you're not ready to throw in the towel if they decide to throw in the towel on you first.

    See how that works?
     
  9. Peter Hartwig

    Peter Hartwig Gold Member Gold Member

    Feb 29, 2008
    While I did think that Ryan should have made the phone call once he had it, hindsight shows he needed a written record of all conversations so they couldn't be disputed.
    I would not have faulted the maker over the broken backspring-stuff happens, but sending out a poor quality product on purpose with his mark on it is almost inconceivable and a very poor decision on his part. Will this one act of stupidity kill his business? I think not but it will follow him around for the rest of his career. It's a shame that he tarnished his name in such a way, but really bad decisions have their consequences.
     
    Lance Leon likes this.
  10. TOMBSTONE

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    My goal was communication and hopefully resolution. If the OP gets his knife and is happy with it, mission accomplished.
     
    Rhinoknives1 likes this.
  11. TOMBSTONE

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    I still stand by picking up the phone, not instead of written communication but in addition. The purpose is to exhaust all avenues and resolve an issue where there was no further contact from the usual primary methods.
     
  12. Jsega51

    Jsega51 Gold Member Gold Member

    Feb 11, 2015
    Ouch. I was a past customer and can’t defend you one bit. My custom order came larger than I asked for, with the wrong colored scales, and the wrong shield. You agreed to make me another one though.

    When the 2nd knife arrived, it was the right size, but had the wrong colored scales again (I asked for brown, what I got each time was burnt orange), plus the same, wrong shield as the first one. The build quality was nice but it still wasn’t the knife I asked for, or what you agreed to make. At that point it wasn’t worth worrying about so I sold it here in the exchange and moved on with my knife collecting life and invested in other makers.
     
    Lance Leon, LizaMari, jp9mm and 4 others like this.
  13. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    Gotcha, you don't care when people lie to you :thumbsup:

    Suit yourself, I just hope you don't end up in a situation when a simple email could save you...
     
  14. Sharp & Fiery

    Sharp & Fiery Always Embellish Knifemaker / Craftsman / Service Provider

    May 14, 2012
    My thoughts as well. 100%
     
    woodysone and WValtakis like this.
  15. Sharp & Fiery

    Sharp & Fiery Always Embellish Knifemaker / Craftsman / Service Provider

    May 14, 2012
    You have had some good points. Now you are just being difficult.
     
    woodysone and Norcaldude like this.
  16. Danke42

    Danke42

    Feb 10, 2015
    Exactly the phone call first would not have "helped" with what's been revealed now but it would have helped put an early spotlight on the maker.

    It would have cornered him so to speak. Probably would have cut this down to a 2-3 page thread with way less support based on Ken's past performance.

    Sounds like he's just a super grumpy old man now.
     
  17. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    Definitely not trying to be difficult. TOMBSTONE was bluntly lied to and he, for some reason, seems to shrug that off..

    Also, I never said a call can not help, I'm just arguing against making a call INSTEAD of written comm. Here:

    upload_2020-2-12_13-23-59.png
     
    Last edited: Feb 12, 2020
    Sharp & Fiery likes this.
  18. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    I wonder how many of his past customers had this happen to them :(...
     
    Ryan Sumner likes this.
  19. Sharp & Fiery

    Sharp & Fiery Always Embellish Knifemaker / Craftsman / Service Provider

    May 14, 2012
    Ah...thanks for the clarification.
     
  20. TOMBSTONE

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    Perhaps you should reread what I posted. I don't know Ken or the OP. I don't own one of Ken's knives and have no interest in that style blade. You seem insistent on riding my ass for some reason with speculation, assumptions and putting words in my mouth. You Want a 40 page roasting and flaming thread knock yourself out but I didn't see you help resolve anything
     
    Sharp & Fiery likes this.
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