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(SOLVED, happy with outcome) Need to call out a knife maker (Ken Coats) for his very poor response

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Ryan Sumner, Jan 20, 2020.

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  1. TAH

    TAH Gold Member Gold Member

    Jul 3, 2001
    ...as well as unprofessional and immature. It's hard to believe that to him, it was worth the shipping cost to AUSTRALIA to be spiteful.
  2. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    Hmmm, from your past posts, it really seemed you know the maker.. Not 'riding you ass' in any way, just that I, for one, would be really pissed off if someone was using me to lie to everyone else :(. Not interested in roasting anyone and, I believe, by disputing those who told the OP to chill or go away, I helped. Cheers!
  3. LastRodeo

    LastRodeo Platinum Member Platinum Member

    Nov 2, 2013
    I have found when I think someone is lying to me, I ask them to put it in an email. It’s amazing how fast the story changes when they a creating a written record of it.
    neo71665, Lance Leon, OilMan and 3 others like this.
  4. LastRodeo

    LastRodeo Platinum Member Platinum Member

    Nov 2, 2013
    You did more to help the situation than harm. A thank you is in order.
    Rhinoknives1 and TOMBSTONE like this.
  5. CataD

    CataD Gold Member Gold Member

    Oct 2, 2013
    Yes :)

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    I don't like being lied too,but life is to short to allow everyone else to keep me pissed off. I got want I needed from communicating with Ken on behalf of the OP
    Sharp & Fiery, Danke42 and CataD like this.
  7. Gastonknife


    Dec 15, 2008
    I hate it when folks start derailing posts and also incite their own petty battles if someone else doesn't agree with their thought or think the same way they do. It's just quite childish. Get enough of that nonsense by watching the politicians act like infants in Washington. Everyone here wants the same thing - to find out the truth and hope that the party wronged is made whole.
    Please try and focus on that.

    Now, I have to say I am flabbergasted by Coats response. Yikes. Not someone I will ever deal with. The OP has conducted himself here with class and well, we can't say the same for the maker.
    What kind of maker (or person) sends the OP a POS crap knife like that on purpose. Wow...…………...
    Last edited: Feb 12, 2020
  8. Insipid Moniker

    Insipid Moniker Gold Member Gold Member

    Feb 28, 2011
    I think OP calling the maker was a good step to take, but some folks here seemed to imply that it was somehow bad form on his part or reflected poorly on him that he hadn't or had taken some time to do so. That party I STRONGLY disagree with. It's 100% on the maker that he had to go that route and if he had decided not to call at all, but to stick with a format that gave him written evidence I wouldn't have blamed him in the least.
  9. kc custom

    kc custom KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Apr 20, 2005
    Ryan in post #175 you said you don't think you could carry a blade with my name on it. When you get the replacement knife if you can't
    carry it, send it back and I'll either make one like you want without my name on it or refund your money whichever suits you.
    Batleship and tyyreaun like this.
  10. tyyreaun

    tyyreaun Gold Member Gold Member

    Feb 26, 2017
    I'm somewhat curious if this entire "call vs. email" question is a generational thing. I much prefer having the time to lay out my thoughts in an email (or forum post), than trying to do it over the phone.
    Lance Leon, Ryan Sumner and LastRodeo like this.
  11. NewBlades16

    NewBlades16 Gold Member Gold Member

    Dec 28, 2015
    If I may ask, was communication with this knife maker ever in verbal form or was it all through email?
  12. Jsega51

    Jsega51 Gold Member Gold Member

    Feb 11, 2015
    Honestly, I can’t remember if we spoke on the phone or not. Also, any record of our discussion through email would have been deleted, at least on my end. I moved on so there was no need to keep any of that info. I don’t even have pics any longer. The sales thread is still there as proof I owned a knife from Ken though lol. It was a nice knife like I said, just twice it was made differently than I asked.

    I prob should have just kept this to myself rather than muddy this thread but Ken’s comments about his previous customers speaking for him and standing up for him was a really shitty comment to make in this situation. Especially after admitting to sending the OP a piece of garbage.

    @Ryan Sumner I know this was a special knife to you but you won’t be getting that first knife back. Like you said, this whole situation will come up every time you see this new knife on your dresser. I’d take the refund and move on.
    Last edited: Feb 12, 2020
  13. OMCHamlin


    Oct 10, 2000
    Things are working out? Are you implying that OP is going to actually get a knife from Coats? On what grounds do you base that assertion?

    How would you rate the fulfillment of your expectations in this case?

    "mission accomplished"? I missed where the OP posted the picture of his new, well made knife, which post number was that?

    Ryan in post # 213, OMCHamlin predicts that this "Ken quote" above by Ken Coats is all more lies and fluff, and that there was never a new (let alone well crafted) knife sent to you by him.
    Advice #1: If that proves to be true, I would take a deep breath, turn my back on this, take whatever lesson you can from it, and move on with your life. Cut your losses, so to speak, because you will only find more aggravation in dealing with this walking turd of a creature.
    Advice #2: If you should manage to get a decent product from him, I'd resell it and get as much of my original money out of it as I could, and never look back. It would burn in my pocket to carry it. The absolute LAST thing I would do on this earth is ever send him back a knife or anything of value for any reason.
  14. Norcaldude

    Norcaldude Gold Member Gold Member

    Dec 19, 2014
    This thread sure brought out the worst in some of you.

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    You rage-a-holics need to step back from the keyboard. Please tell me what you angry little fellas are accomplishing here but talking all kinds of smack? I helped the OP here, you did not

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    I concur
    Rhinoknives1 likes this.
  17. Insipid Moniker

    Insipid Moniker Gold Member Gold Member

    Feb 28, 2011
    Yeah, I genuinely don't understand why anyone is attacking you in this situation. I think you did something productive that helped at least bring everyone to the table and helped get the facts out.
  18. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    That's a nice gesture and all but why would he want anything else to do with you after what you have done? What you did was despicable.

    @Ryan Sumner if you get a knife from this guy, sell it and buy something else. Don't even mess with this maker any further. His irrational behavior in response to this problem should be enough for you to not just walk away but run and don't look back.
  19. MolokaiRider

    MolokaiRider Gold Member Gold Member

    Sep 13, 2017
    I would guess Mr. Coats is having a rough go at life currently. Maybe health issues, family, who knows?

    His knife profession certainly could not have thrived if his customer service was poor.

    People have ups and downs...this is certainly a down in this particular case.

    I also have no idea why anyone would be bashing on the customer in this situation. It’s on the provider to offer good service and communicate on any platform the provider uses in their business.

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    lol, I haven't the foggiest clue.
    Maybe it's a generational thing
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