Spyderco quality

[Josh K]

Sorry, I responded based on what you provided...I'll try to be a bit more precognitive next time.

As I said above, I neither care about Tom's policy, nor do I see it being relevant to the discussion aside from you finding a dealer who inspects every knife he ships, won't take returns, and you want a pink elephant. How this will resolve any issues his customers may have is beyond my comprehension.

So let's get back on topic, but this may help you focus

I'm trying as best I can here but you don't seem very good with a computer.

Let's make this a bit bigger so you don't miss it:

If there is a problem, I am the one who will resolve it.

Toss in another link to the site in case you feel like reading a bit before you choke on your own foot.

LINK

 

[vonhizzle]

Josh K, just because one dealer inspects each and every knife that he stocks does not change the fact that this is unrealistic for most dealers to do. Dealers who don't sell only spyderco and probably move many many more knives than your golden example.

It seems more like you are just trying to prove J Curd wrong and the thread is losing focus. Yes you proved him wrong, you found a dealer that does inspect every knife. Move on. It still falls on the manufacturer to make sure their products meet the standards that they want them to meet.

That said, if you get a bad knife and want to return it to the dealer I don't see why the dealer should refuse, it may not be their job to QC every item they sell but they should stand behind them and make it right if someone is unhappy.

Edit: you should stop too J Curd lol

 

[Josh K]

Uh...

or

I guess you forgot typing this and reading the quote above which generated your most recent request...

Again, where did I say or imply that the manufacturer isn't responsible?

 

[dsmegst]

After reading through this thread, I had to go and re-examine my Walker CF. The only fault I can find is that the blade is not absolutely centered when closed. It's slightly off center. The grind is even, right down the middle of the blade. The lock engagement is also perfect. It locks flush with the left most side of the blade, leaving plenty of room for future wear and tear.

 

[Noumenon]

I think the best way to go about business is for a dealer to take the returns and have the open channel with the manufacturer for the returns. This would allow for the dealer to take care of the customer in a more personal way a la car dealerships. When there is a problem and the dealer won't take care of you you then go to the manufacturer/parent company. I know the knife business is a different kind of business than the car business and doesn't really allow for all of that overhead but there is a cost to doing business and in general the more you spend on customer service and quality standards the happier your customer is.

I really have no idea how different knife companies are with their QC/warranties or their policies regarding dealers but I would guess more often than not the dealer would be eating the knives that are returned by the customer due to issues like the OP posted. I doubt many QC issues would come back to the dealer but I believe taking the knife back is the cost of doing business. A dealer can't win and profit every time but they can make the customer happy and generate good will and trust from that which translates into more business, always. If they don't want to bend over backwards for the customer they are more likely going to have bad reviews every once in awhile and that too is the cost of doing business.

All of that being said I am pretty sure from what I have seen on these forums and Spyderco's own forums that Sal will take care of the OP and it is unfortunate for someone like the OP who comes to these forums to not know about Sal and his presence and just make an incendiary thread like this. Oh well, this is the internet and everyone wants attention I guess, but I hope the OP gets his problem fixed.

[Columbo]edit, just one more thing...[/Columbo]

Everyone that is coming in this thread and posting that they never had problems when the OP actually has a real problem aren't helping anything and really are just kicking a man when he's down and kind of saying, "HA HA! Sucks to be you!"

I know you are trying to defend a product you love but it is off putting and actually harms the product you love and it isn't exactly leaving shiny footprints, so to speak.

 

[A_Blade_Afficionado]

Once again JoshK pokes his nose in a thread and it goes to pot. What's new.
Let's try to get this back on topic, but at this point, Spyderco told the OP to go pound sand, I say the OP should take it to GB&U and make a post about Spyderco CS. People need to be warned so they aren't surprised when they're put in the same position by having an obviously blemished knife and no support by the company who made it. It should be the dealers responsibility to inspect the knives, I think the QC DEPARTMENT should be in charged of QC, not the dealer...

 

[Josh K]

Once again JoshK pokes his nose in a thread and it goes to pot. What's new.

He look, it's that Aficionado!

Let's try to get this back on topic, but at this point, Spyderco told the OP to go pound sand,

I do think you're taking an extreme point of view, considering what they really said was "Judging from your pictures it appears to be within tolerances."

I say the OP should take it to GB&U and make a post about Spyderco CS.

What about? He hasn't sent the knife in has he?

People need to be warned so they aren't surprised when they're put in the same position by having an obviously blemished knife and no support by the company who made it.

Again, I do think this is an extreme point of view. Don't let the thousands of happy customers dissuade you from believing whatever you want though.

It should be the dealers responsibility to inspect the knives, I think the QC DEPARTMENT should be in charged of QC, not the dealer...

Well there's a thought. The Q/C department doing quality control! It's almost like they are made for each other. Matching initials and everything. Wait a minute......

So is it the dealers fault for selling a defective knife or the manufacturers fault for letting it get past Q/C?

 

[J_Curd]

So is it the dealers fault for selling a defective knife or the manufacturers fault for letting it get past Q/C?

If a manufacturers QC is doing their job, the chances of a dealer selling a defective knife is very very very slim. So who's fault do you think it should be?

 

[Josh K]

If a manufacturers QC is doing their job, the chances of a dealer selling a defective knife is very very very slim. So who's fault do you think it should be?

Obviously with the boat load of complaints regarding this specific model, or heck the quality control of Spyderco (not Warranty issues, but straight out of the factory messed up) in general this is a huge problem, right?

No it's not. This is one complaint on this specific run. There have been maybe a handful of complaints this year. Match that with however many knives are sold and you get a low number of Q/C issues.

Yet there are six pages of people taking issue with this one problem. We have one post from the original poster to go on. Absolutely nothing else.

 

[A_Blade_Afficionado]

The afficionado in my name has always been spelled with two f's, I mistyped while registering, congradulations, would like a cookie?
QC is the resposibility of the QC department, not the dealer. and if a knife slips QC, it should be replaced, plain and simple.
He hasn't sent in the knife because he's been told it's within tolerances, why would the OP waste $5 if he's already been told his knife is fine?
When I said "should" it was supposed to say "shouldn't", my bad my grammar Nazi, are people allowed to have typos? Or is it only when your loosing an argument that you retort to grammar attacks since it's your last line of defence?
In the last month there's been an influx in dissatisfied Spyderco customers, sure there's thousands of happy customers, but there's also many dissatisfied customers, sorry to rain on your parade but it's not a 100% approval rating, so people deserve to know that there's been issues. By pretending everything is perfect is a lie.

Yes, my responses are out of order with yours, but if it bothers you that much put me on ignore since you're incapable of coping with the smallest of incoveniences.

 

[Josh K]

The afficionado in my name has always been spelled with two f's, I mistyped while registering, congradulations, would like a cookie?

Not particularly, thanks for asking though.

QC is the resposibility of the QC department, not the dealer. and if a knife slips QC, it should be replaced, plain and simple.

It should be replaced, correct. However, not knowing how Spyderco sets up the relationships with their dealers, who should do the replacing?

He hasn't sent in the knife because he's been told it's within tolerances, why would the OP waste $5 if he's already been told his knife is fine?

That is the only way to guarantee a clear decision.

When I said "should" it was supposed to say "shouldn't", my bad my grammar Nazi, are people allowed to have typos?

Heck I didn't even notice that, I was more focused on the "Q/C should do Q/C" bit.

Or is it only when your loosing an argument that you retort to grammar attacks since it's your last line of defence?

Keep dreaming kid. I'm not sure how you think crying about someone criticizing the way you choose to communicate, and the lack of attention you pay to it, is going to help your case.

In the last month there's been an influx in dissatisfied Spyderco customers, sure there's thousands of happy customers, but there's also many dissatisfied customers, sorry to rain on your parade but it's not a 100% approval rating, so people deserve to know that there's been issues.

Comma splice!

Please point out this "influx" of Q/C issues. I'm sure you want to stay on topic, right? Not drag this into other issues like "I snapped a half inch of my blade off and couldn't pay them to replace it."

By pretending everything is perfect is a lie.

Nothing is perfect. Though I'm really not sure what you mean by this.

Yes, my responses are out of order with yours, but if it bothers you that much put me on ignore since you're incapable of coping with the smallest of incoveniences.

You're assuming I take offense to the fact that how you choose to answer is not the same as how I choose to answer. Drawing conclusions about someone based on your assumptions of how I will respond is stupid at best.

 

[Esav Benyamin]

OK, nobody is perfect and things like that happen, I proceed to contact Spyderco warranty, only to find out, that I may send it to them, but it is "limited production (sprint run) and there were only 1200 made" and according to the pictures, it is all in "QC specifications".

Please note that huugh is in the Czech Republic. This adds an extra level of difficulty in sending items in for work or replacement.

Hey Gramps - Did you read the post? How is it still in the resolution stage? He contacted customer service and was told it was ok with them and they wouldn't do anything. Once you contact the company and get shot down you are no longer in the resolution stage.

Let's try to get this back on topic, but at this point, Spyderco told the OP to go pound sand, I say the OP should take it to GB&U and make a post about Spyderco CS.

However, while QC felt the pictures he sent did not show the knife out of tolerance, he was told he may send it in. He was NOT told "it was ok with them" or "to go pound sand".


This thread could have been posted in FEEDBACK or the Spyderco forum. I have moved it to FEEDBACK.

 

[Esav Benyamin]

Those of you who are now arguing with each other rather than addressing huugh's problem, stop it.

 

[jill jackson]

If you ask, New Graham will inspect any knife you buy, while on the phone and tell you anything you ask about in detail.

 

[3Guardsmen]

So there you have it, Benchmade vs Spyderco? No longer an issue for me. Next time you consider buying Spyderco, bear in mind they have "tolerances", so in fact you might end up with an expensive paperweight.

From perusing your post history here, especially as it pertains to Spyderco and their warranty, it has become apparent to me that you are a either a very slow learner or have a definite dislike of Spyderco and how they handle their warranty issues. I cannot for the life of me figure out why you would purchase a knife from a company you've been unhappy with for so long. Also, you appear to be much more picky than even the average knifenut here. I whole-heartedly suggest you follow your own advice and stick with Benchmade from now on.

http://www.bladeforums.com/forums/showpost.php?p=7188458&postcount=33

http://www.bladeforums.com/forums/showpost.php?p=7892343&postcount=57

http://www.bladeforums.com/forums/showpost.php?p=7892820&postcount=68

http://www.bladeforums.com/forums/showpost.php?p=4947022&postcount=46

http://www.bladeforums.com/forums/showthread.php?p=4903725#post4903725

http://www.bladeforums.com/forums/showthread.php?p=5658582#post5658582

http://www.bladeforums.com/forums/showpost.php?p=5678321&postcount=7

http://www.bladeforums.com/forums/showpost.php?p=5835123&postcount=6

http://www.bladeforums.com/forums/showpost.php?p=7318971&postcount=15

http://www.bladeforums.com/forums/showpost.php?p=7716000&postcount=14

 

[Badhammer]

Why on earth should a dealer have to take a return on a knife that shouldn't have passed QC? Sorry moonwilson, that grind is crazy off center. Let's be real here.

The issue is with the quality of manufacture, not the description or receipt of the advertised product. This is a manufacturers issue, not a dealers.

The chances of the manufacturer fixing the issue for a dealer when they told the retail customer "no" is rather slim.

All of the "Sal will fix it"...I guess the OP is lucky to have an avenue to contact the owner, as the warranty staff of said company obviously does not handle warranty issues as the owner would.

Why do you think most dealers have a return policy? You order from a dealer and you're their customer. Here's the return policy from one of my favortie online dealers.

Satisfaction Guarantee
Your complete satisfaction is guaranteed at Cutlery Shoppe. If for any reason you are not completely satisfied with your purchase, simply return it in new, salable condition with original packaging within 30 days for an exchange or refund. Shipping charges are not refunded.

 

[gwlee]

I would return it for a refund.

 

[AKWolf]

Just one general observation about Seki City.... They are renowned in blade steels , history, etc.... Some manufacturers do have fit and finish problems (not just pocket knives)

I have several expensive kitchen knives that have fantastic carbon steel blades but sometimes have issues like (protruding rivets, shrinking scales, overly sharp tangs and spines, etc.)

Having said that , I think someone in Golden, should have a talk with the plant mgr. in Seki.

 

[u812]

Someone at Spyderco told me once at Blade that Japan does not do liner locks well.From the liner locks I have seen come out of Japan I would agree.

 

[huugh]

Thanks for the responses.

As for sending it back to the dealer (knifeworks, FYI) - as Esav pointed out, I am from Europe. Shipping fees for the way there and back would represent approx. $60 of additional costs.
I am still considering it, but quite frankly, it is a lot of money to correct what I feel is Spyderco's failure.