Spyderco quality

J_Curd said:
It is the manufacturer's responsibility to ensure that the products they design, produce, and ship are up to their customer standards. The dealer is just a middleman.

Show me a dealer who opens every knife that he stocks and does a secondary QC check, and I will show you a pink elephant. That is an unrealistic expectation 3G.
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Return Policy: I personally inspect each in stock knife, and will not ship it if there is a problem. In order to keep my prices low, I cannot accept returns. The exception is if I make a mistake (i.e. send you the wrong knife). Please ask questions and be certain that the item will suit you, before placing an order.
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From Tom at http://spydercovt.com/

I want to see this pink elephant.
 
Josh K said:
I want to see this pink elephant.
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Here's one: "In order to keep my prices low, I cannot accept returns."

So the inspection is moot if you aren't satisfied with the dealers standards because he will tell you to contact Spyderco!
 
J_Curd said:
Here's one: "In order to keep my prices low, I cannot accept returns."

So the inspection is moot if you aren't satisfied with the dealers standards because he will tell you to contact Spyderco!
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No, you're reading it wrong. "Returns" as it is used means (to the best of my knowledge, you would have to ask Tom to be sure) "I bought this knife and now would like to return it because I don't want it."
 
Hey Gramps - Did you read the post? How is it still in the resolution stage? He contacted customer service and was told it was ok with them and they wouldn't do anything. Once you contact the company and get shot down you are no longer in the resolution stage.

I checked about 20 of my knives and I did not find the first one that I could tell the grind was off center. I didn't have a micrometer out but I do have good eyesight. If just about every knife you have from multiple manufacturers grinds are off center you must have some bad luck.

The knife has just about twice as much metal on one side of the grind as the other side. From the pictures when you are looking at the edge it looks obviously asymmetrical and just doesn't look right. I don't think you could miss that for those who say they have never looked at the grind centering before.
 
J_Curd said:
Show me a dealer who opens every knife that he stocks and does a secondary QC check, and I will show you a pink elephant. That is an unrealistic expectation 3G.
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J_Curd said:
So the inspection is moot if you aren't satisfied with the dealers standards because he will tell you to contact Spyderco!
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strawman.jpg
 
FlaMtnBkr said:
Hey Gramps - Did you read the post? How is it still in the resolution stage? He contacted customer service and was told it was ok with them and they wouldn't do anything. Once you contact the company and get shot down you are no longer in the resolution stage......
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...in my opinion there are still more steps that can be taken. Obviously, YMMV.

- regards
 
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Josh K said:
No, you're reading it wrong. "Returns" as it is used means (to the best of my knowledge, you would have to ask Tom to be sure) "I bought this knife and now would like to return it because I don't want it."
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Ah, I'm reading it wrong, that's it! LOL Josh.

Return (in this context) = send to the original sender.

I read that as "whatever I ship you you cannot send back". I certainly don't see any exceptions otherwise.
 
Josh K said:
From Tom at http://spydercovt.com/

I want to see this pink elephant.
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Tom doesn't accept any returns because the Spyderco knives he sells meet his quality standards. I could see how that would work with a small low volume dealer. Tom doesn't sell any Spydercos that don't pass his inspection. What does Tom do with the Spydercos that don't pass inspection?
 
J_Curd said:
Ah, I'm reading it wrong, that's it! LOL Josh.

Return (in this context) = send to the original sender.

I read that as "whatever I ship you you cannot send back". I certainly don't see any exceptions otherwise.
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Blah. I don't even know what to say to that. Are you saying that he will purposefully send shit out and then point to his return policy saying nope, can't take that back?

J_Curd said:
Straw man, I think not.

Context is evading you today 3G.

What does it matter if a dealer will inspect every knife shipped if he won't help you if you take exception to what you receive? That's a little more straw man eh?
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First it was no dealer would ever do that. Now it's well even if they do inspect every knife they won't accept returns. Never mind the fact that there has been not one single complaint with this policy in effect.
 
PG5768 said:
Tom doesn't accept any returns because the Spyderco knives he sells meet his quality standards. I could see how that would work with a small low volume dealer. Tom doesn't sell any Spydercos that don't pass his inspection. What does Tom do with the Spydercos that don't pass inspection?
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I suspect what any dealer would do if they were shipped defective merchandise? I don't run a retail business, so I have no idea how that gets sorted out.
 
Josh K said:
I suspect what any dealer would do if they were shipped defective merchandise? I don't run a retail business, so I have no idea how that gets sorted out.
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I'd hope that Tom doesn't have to eat the cost of sub-standard knives. The fact that he's been doing this for a while attests to the quality of the knives he sells or the return policy Spyderco has for sub-standard knives. It'd be nice to see the stats.
 
Josh K said:
Are you saying that he will purposefully send $%^& out and then point to his return policy saying nope, can't take that back?
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Here we go, Josh putting words in the mouths of others again. I'm pretty sure I didn't say or allude to that, but you knew that didn't you Josh? Heck, even got you potty mouthing in general...calm down little buddy! :)

Josh K said:
First it was no dealer would ever do that. Now it's well even if they do inspect every knife they won't accept returns. Never mind the fact that there has been not one single complaint with this policy in effect.
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Complaints? Tom? What does this have to do with the TOPIC?

READ THE THREAD. We talked about:

- responsibility,
- dealers resolving the issue
- dealers inspecting the knives to ensure quality

If a dealer inspects, says that is the extent of his responsibility, but will not resolve any quality issues, then what does that have to do with the price of tea in China?
 
J_Curd said:
Here we go, Josh putting words in the mouths of others again. I'm pretty sure I didn't say or allude to that, but you knew that didn't you Josh?



Complaints? Tom? What does this have to do with the TOPIC?

READ THE THREAD. We talked about:

- responsibility,
- dealers resolving the issue
- dealers inspecting the knives to ensure quality

If a dealer inspects, says that is the extent of his responsibility, but will not resolve any quality issues, then what does that have to do with the price of tea in China?
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You said no dealer inspects every knife. (http://www.bladeforums.com/forums/showpost.php?p=7973707&postcount=67)

I provided an example of a dealer the inspects every knife. (http://www.bladeforums.com/forums/showpost.php?p=7973845&postcount=81)

You claim that it no longer matters if they inspect every knife if they won't accept returns. (http://www.bladeforums.com/forums/showpost.php?p=7973854&postcount=82)

I point out that this dealer has never had any issues with his policy. (http://www.bladeforums.com/forums/showpost.php?p=7973912&postcount=91)

You now claim that I'm not talking about anything relevant, insist that others are putting words in your mouth, and apparently want me to become your "little buddy." (http://www.bladeforums.com/forums/showpost.php?p=7973987&postcount=94)

I feel I've said all I can. My point was that yes it can work and the dealers are responsible for the product they sell.

:confused:
 
J_Curd said:
If a dealer inspects, says that is the extent of his responsibility, but will not resolve any quality issues, then what does that have to do with the price of tea in China?
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Now who's putting words in other peoples mouths?

I invite you to read beyond what I quoted and do some research before you take issue with other people's policies.

Return Policy: I personally inspect each in stock knife, and will not ship it if there is a problem. In order to keep my prices low, I cannot accept returns. The exception is if I make a mistake (i.e. send you the wrong knife). Please ask questions and be certain that the item will suit you, before placing an order.
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When I tell you I have a knife in stock, it means I am in physical possession of it. If you order it, I am the one who picks, inspects, packs and ships it. If there is a problem, I am the one who will resolve it.
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As a factory authorized dealer, I buy directly from Spyderco. I also have an account with the same distributor used by many of those other sites. I have done enough business with them to know that they are dependable and reliable. If I don't have something you are looking for in stock, I may give you the option of having it drop-shipped from this distributor. This will get it to you faster than placing a special order with Spyderco (They don't drop-ship.). If there is a problem, I will resolve it, same as if you ordered from stock. I'll always tell you up front when your order will be drop-shipped. That way, you can make an informed choice.
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Josh K said:
My point was that yes it can work and the dealers are responsible for the product they sell.
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So the manufacturer isn't responsible for the quality of product that they actually produced, that duty falls on the shoulders of their resellers?
 
Josh K said:
I invite you to read beyond what I quoted and do some research before you take issue with other people's policies.
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Sorry, I responded based on what you provided...I'll try to be a bit more precognitive next time. ;)

As I said above, I don't care about Tom's policy, nor do I see it being relevant to the discussion aside from you finding a dealer who inspects every knife he ships, won't take returns, and you want a pink elephant. How this will resolve any issues his customers may have is beyond my comprehension.

So let's get back on topic, but this may help you focus :)

pink_elephant.jpg
 
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