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Doubletap
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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
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spyderco warranty clarification
- Thread starter shinyedges
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My buddy? LOL. So you ARE calling Taz a liar. THE forum on Spyderco's website...It IS Spyderco's website. Ran by the same person.
Yes I will be here, keep going because it will indeed be sweet. Here's the thing though, even if the stipulation is there (opening voids the warranty), folks are still able to send them in for warranty repair as long as it wasnt broken by opening it. This is really about peanuts showing you that you didn't make a "great discovery" is a god reward for putting up with your attitude.
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Buddy!!!:welcoming:
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Wow , so they still warranty your knife even if you take it apart but not damage it???? I know ive been saying it this entire time as you and everyone else said "it voids your warranty period" quite a change in tune glad to see your catching on lol
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What a *&^%...Ive said over and over again that I MYSELF HAVE SENT IN TWO KNIVES that I have opened and it was serviced. I said that on my first post here like on page freakin 2.
So now this suggests that you have a comprehension problem....EVERYONE here has told you that there is a stipulation that opening it voids the warranty...BUT they make exceptions as long as you dont break the knife... This is why people were saying that you did NOT make a world changing discovery. There was no change in tune AT ALL... My posts are still there to be read, I reiterated and broke it down for you several times over.
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Wrong there is no stipulation if you didn't damage the knife during taking apart or putting it together the WARRANTY is NOT voided. I spoken to them yesterday regarding there warranty on the box and website and was advised what I've been telling you. Personal attacks won't offend me keep them coming lol
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Wrong. The lady you spoke with is Charlynn... I have spoken to her regarding this very thing on two separate occasions when I sent my knives in and yes she will honor the warranty if it wasnt broken by opening it...But the stipulation is there, typed by Spyderco's Mod and site Admin.Done so to protect Spyderco from people who break their knives by taking it apart.
Perhaps this is a reading comprehension issue. Again, he is simply saying statements made on a web site forum, true or not, are not legally binding. Doesn't make anyone a liar, the statements illegitimate, or anything else. The statements are not "official company policy" as specified in their warranty. That's the issue being raised and it is a fact. No need to make anything more out of it.
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Okay.
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The warranty on there website already protects them read it closely is says "Spydercos warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, disassembly, or improper sharpening".
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Not everyone else has been sayin "it voids your warranty, period". If anything, members have been stating there's been wiggle room based on personal experiences.
This whole subject isn't news to most here.
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When the WEBSITE warranty reflects that post it will be official until then WHATS POSTED IN A FORUM DOES NOT LEGALLY CHANGE THERE WARRANTY PERIOD. NO MATTER HOW MUCH YOU POST THINGS FROM A FORUM THERE WEBSITE DISAGREES..RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMINITY AGREEMENT.
By purchasing any item produced by Spyderco, Inc. the buyer assumes responsibility to ascertain and follow all applicable federal, state, local and international laws in having, owning, carrying, shipment, transporting, and use of any Spyderco product. The buyer expressly agrees to indemnify and hold harmless Spyderco, Inc. for all claims resulting directly or indirectly from the purchase, ownership, transportation or use of the item in violation of applicable federal, state and local laws or regulations. Spyderco is not liable for misuse of any Spyderco knife or product purchased either directly from Spyderco or from a dealer/distributor. You must be 18 years of age to purchase Spyderco knives. Spydercos WARRANTY gives you certain LEGAL rights. You may have other rights, which vary in different states and municipalities.
That's from there website that also has there OFFICIAL WARRANTY
By purchasing any item produced by Spyderco, Inc. the buyer assumes responsibility to ascertain and follow all applicable federal, state, local and international laws in having, owning, carrying, shipment, transporting, and use of any Spyderco product. The buyer expressly agrees to indemnify and hold harmless Spyderco, Inc. for all claims resulting directly or indirectly from the purchase, ownership, transportation or use of the item in violation of applicable federal, state and local laws or regulations. Spyderco is not liable for misuse of any Spyderco knife or product purchased either directly from Spyderco or from a dealer/distributor. You must be 18 years of age to purchase Spyderco knives. Spydercos WARRANTY gives you certain LEGAL rights. You may have other rights, which vary in different states and municipalities.
That's from there website that also has there OFFICIAL WARRANTY
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http://www.consumerreports.org/cro/magazine/2013/05/the-word-on-warranty-protection/index.htm
The written warranty is not the whole story
Illustration: Shaw Nielsen
Your rights go beyond what you read in a warranty booklet (also called an express warranty or guarantee). Any written or spoken claim made by a manufacturer or retailerin a print or TV ad, on a package, or anywhere elsemay be considered an express warranty as well. For instance, TV and Web ads for a product called the Olde Brooklyn Lantern say that its LED bulb will last 100,000 hours. So even though OldeBrooklynLantern.com guarantees satisfaction for only 30 days, if those LEDs stop working before 100,000 hours (more than 4,100 days), you might have the right to a repair, replacement, or refund.
What you should do. Keep copies of all performance promises, no matter where you find them. Try to get spoken claims in writing. Send an e-mail confirming the promise and keep the response.
You have a right to see the written warranty before you buy
Under a FEDERAL rule, retailers MUST LET YOU READ any written warranty for products costing more than $15. Based on what weve seen, some retailers or their sales staff either dont know the law or ignore it.
When Melodie Eisenberg of Decatur, Ga., went to Best Buy for a computer modem and asked to see the warranty, the salesperson acted like I was some nut job asking for something weird" and refused to open the box, she recalls. Eisenberg says the salesperson had first tried to sell her a service contract, presumably to supplement the unknown benefits of the warranty. When she complained to Best Buy headquarters, she was told that the employee was not allowed to open the package.
Best Buy provided us with a copy of its operating procedures, which say that stores must provide warranty information for products priced higher than $14.99. BestBuy.com provides an address and phone number that customers can use to obtain copies of manufacturer warranties. Amazon.com tells shoppers to contact the manufacturer for warranty information, although it might be available on some of its product pages.
What you should do. If a merchant wont show you the warranty even after you explain your rights, consider filing a complaint with the Federal Trade Commission.
Laws give you more rights
If you discover that something you bought is defective, contact the retailer and manufacturer to ask for a repair, replacement, or refund.
Along with companies express warranties, you also have implied warranties under state law. The Uniform Commercial Code, a set of laws adopted in much the same form by all states and the District of Columbia, provides an automatic implied warranty of merchantability. That unwritten protection guarantees that consumer products are free of substantial defects and will function properly for a reasonable period of time. Whats reasonable depends on the type of product and the amount you paid. States typically limit implied warranties to four years. They apply to products you buy from retailers that normally sell such items.
But heres where it gets complicated: Most states allow companies to negate, or disclaim, the implied warranty by conspicuously disclosing that a product is being sold as is or with all faults, or by simply stating theres no implied warranty. And manufacturer warranties typically do just that. In my opinion, every warranty you see is taking away rights you would otherwise have, says Richard Alderman, director of the University of Houstons consumer law center.
Eleven states (Connecticut, Kansas, Maine, Maryland, Massachusetts, Minnesota, Mississippi, New Hampshire, Vermont, Washington, and West Virginia) and the District of Columbia prohibit consumer products from being sold as is. In some of those states, stores can still sell items without implied warranties if they follow strict requirements, such as telling the customer exactly whats wrong with the product or by selling the item as a factory second.
States take these laws seriously. Last year, Maine reached a settlement with a new-car dealer that it accused of disclaiming implied warranties by telling consumers that only the manufacturer, not the dealership, was responsible for serious vehicle defects. The implied warranty also applies to most used goods sold by merchants, including used cars in some states.
And last, the federal Magnuson-Moss Warranty Act prohibits companies from disclaiming implied warranties during any period that its written warranty or any service contract is in effect.
What you should do. If you discover that something you bought is defectiveeven after the written warranty has expiredcontact the retailer and manufacturer to ask for a repair, replacement, or refund. It doesnt matter what the retailers return policy is or that the manufacturer put a notice on the box telling you not to return the item to the store.
Dont expect a salesperson or customer service representative to know about these extra rights. To get satisfaction, you might have to go up the corporate ladder or post your complaint online, say, on the companys Facebook page. If that fails, try complaining to the Better Business Bureau and to your state attorney general or consumer protection office. Send a demand letter threatening to take the company to small-claims court. If its an expensive product, contact a consumer attorney. (You can find one at naca.net.)
Would you like me to look up local state laws regarding warranty rights for colorado and my state specifically and post them?
The written warranty is not the whole story
Illustration: Shaw Nielsen
Your rights go beyond what you read in a warranty booklet (also called an express warranty or guarantee). Any written or spoken claim made by a manufacturer or retailerin a print or TV ad, on a package, or anywhere elsemay be considered an express warranty as well. For instance, TV and Web ads for a product called the Olde Brooklyn Lantern say that its LED bulb will last 100,000 hours. So even though OldeBrooklynLantern.com guarantees satisfaction for only 30 days, if those LEDs stop working before 100,000 hours (more than 4,100 days), you might have the right to a repair, replacement, or refund.
What you should do. Keep copies of all performance promises, no matter where you find them. Try to get spoken claims in writing. Send an e-mail confirming the promise and keep the response.
You have a right to see the written warranty before you buy
Under a FEDERAL rule, retailers MUST LET YOU READ any written warranty for products costing more than $15. Based on what weve seen, some retailers or their sales staff either dont know the law or ignore it.
When Melodie Eisenberg of Decatur, Ga., went to Best Buy for a computer modem and asked to see the warranty, the salesperson acted like I was some nut job asking for something weird" and refused to open the box, she recalls. Eisenberg says the salesperson had first tried to sell her a service contract, presumably to supplement the unknown benefits of the warranty. When she complained to Best Buy headquarters, she was told that the employee was not allowed to open the package.
Best Buy provided us with a copy of its operating procedures, which say that stores must provide warranty information for products priced higher than $14.99. BestBuy.com provides an address and phone number that customers can use to obtain copies of manufacturer warranties. Amazon.com tells shoppers to contact the manufacturer for warranty information, although it might be available on some of its product pages.
What you should do. If a merchant wont show you the warranty even after you explain your rights, consider filing a complaint with the Federal Trade Commission.
Laws give you more rights
If you discover that something you bought is defective, contact the retailer and manufacturer to ask for a repair, replacement, or refund.
Along with companies express warranties, you also have implied warranties under state law. The Uniform Commercial Code, a set of laws adopted in much the same form by all states and the District of Columbia, provides an automatic implied warranty of merchantability. That unwritten protection guarantees that consumer products are free of substantial defects and will function properly for a reasonable period of time. Whats reasonable depends on the type of product and the amount you paid. States typically limit implied warranties to four years. They apply to products you buy from retailers that normally sell such items.
But heres where it gets complicated: Most states allow companies to negate, or disclaim, the implied warranty by conspicuously disclosing that a product is being sold as is or with all faults, or by simply stating theres no implied warranty. And manufacturer warranties typically do just that. In my opinion, every warranty you see is taking away rights you would otherwise have, says Richard Alderman, director of the University of Houstons consumer law center.
Eleven states (Connecticut, Kansas, Maine, Maryland, Massachusetts, Minnesota, Mississippi, New Hampshire, Vermont, Washington, and West Virginia) and the District of Columbia prohibit consumer products from being sold as is. In some of those states, stores can still sell items without implied warranties if they follow strict requirements, such as telling the customer exactly whats wrong with the product or by selling the item as a factory second.
States take these laws seriously. Last year, Maine reached a settlement with a new-car dealer that it accused of disclaiming implied warranties by telling consumers that only the manufacturer, not the dealership, was responsible for serious vehicle defects. The implied warranty also applies to most used goods sold by merchants, including used cars in some states.
And last, the federal Magnuson-Moss Warranty Act prohibits companies from disclaiming implied warranties during any period that its written warranty or any service contract is in effect.
What you should do. If you discover that something you bought is defectiveeven after the written warranty has expiredcontact the retailer and manufacturer to ask for a repair, replacement, or refund. It doesnt matter what the retailers return policy is or that the manufacturer put a notice on the box telling you not to return the item to the store.
Dont expect a salesperson or customer service representative to know about these extra rights. To get satisfaction, you might have to go up the corporate ladder or post your complaint online, say, on the companys Facebook page. If that fails, try complaining to the Better Business Bureau and to your state attorney general or consumer protection office. Send a demand letter threatening to take the company to small-claims court. If its an expensive product, contact a consumer attorney. (You can find one at naca.net.)
Would you like me to look up local state laws regarding warranty rights for colorado and my state specifically and post them?
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Nothing you posted has to do with there LEGAL OBLIGATION TO THERE WARRANTY ON THERE WEBSITE, keep using forum posts to argue the LAW it makes this more entertaining
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So has anyone sued Spyderco over this? Case by case basis...Same in court.
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What do you know about LAW. Your legal interpretation is only valid for entertainment. This is not your court.