spyderco warranty clarification

I can only say that, I own a goodly number of Spyderco's knives. Well built and reasonably priced cutting tools. I routinely use them hard and occasionally take them apart for maintenance. I've never had a problem with any of them which necessitated a warranty claim (speaks to their overall quality) so I have no direct experience dealing with their W&R services. With few exceptions, the feedback I've seen is extremely positive - if not stellar - with respect to Spyderco's customer service.

It seems to me, in its broadest context, the ambiguity of the warranty language is a CS issue. Good CS in this case would seem to suggest the need to eliminate said ambiguity and provide warranty-specific clarification (and peace of mind) for those of us capable of disassembling/maintaining our Spyderco knives without damaging them.

That said, I for one appreciate the OP's query and request for clarification. He's entitled to such as a customer. IMHO however, some of the responses to this rather straight-forward inquiry seem a little over-wrought.
 
I agree
Ruzster said:
I can only say that, I own a goodly number of Spyderco's knives. Well built and reasonably priced cutting tools. I routinely use them hard and occasionally take them apart for maintenance. I've never had a problem with any of them which necessitated a warranty claim (speaks to their overall quality) so I have no direct experience dealing with their W&R services. With few exceptions, the feedback I've seen is extremely positive - if not stellar - with respect to Spyderco's customer service.

It seems to me, in its broadest context, the ambiguity of the warranty language is a CS issue. Good CS in this case would seem to suggest the need to eliminate said ambiguity and provide warranty-specific clarification (and peace of mind) for those of us capable of disassembling/maintaining our Spyderco knives without damaging them.

That said, I for one appreciate the OP's query and request for clarification. He's entitled to such as a customer. IMHO however, some of the responses to this rather straight-forward inquiry seem a little over-wrought.
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usarmy74d said:
Violating the FEDERAL LAW isn't a court by court basis its what's called illegal.
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What violation would that be Judge?

How about this spin... Sal and Taz has said that screws are there NOT for customers to open the knives but for THEM to be able to service it. Opening it alters the knife and voids the warranty. Yes, they will make case by case decisions I had both of mine fixed as did many others.
 
Ruzster said:
I can only say that, I own a goodly number of Spyderco's knives. Well built and reasonably priced cutting tools. I routinely use them hard and occasionally take them apart for maintenance. I've never had a problem with any of them which necessitated a warranty claim (speaks to their overall quality) so I have no direct experience dealing with their W&R services. With few exceptions, the feedback I've seen is extremely positive - if not stellar - with respect to Spyderco's customer service.

It seems to me, in its broadest context, the ambiguity of the warranty language is a CS issue. Good CS in this case would seem to suggest the need to eliminate said ambiguity and provide warranty-specific clarification (and peace of mind) for those of us capable of disassembling/maintaining our Spyderco knives without damaging them.

That said, I for one appreciate the OP's query and request for clarification. He's entitled to such as a customer. IMHO however, some of the responses to this rather straight-forward inquiry seem a little over-wrought.
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Noone was against USArmyguy requesting for clarification, he is entitled to it as a customer. But like I said, people come here with difficult questions EVERYDAY...How come THEY dont receive a hard time? This is more about OP's attitude than it is the subject which is why people's responses have been negative towards HIM. If he is indeed right and opening the knife DOES NOT cause the warranty to technically void... THEN I BET EVERYONE WOULD BE ALL FOR IT... But again this has been discussed ad nauseam over the years and here comes Mr OP with his holier than thou attitude then breaks this bobshell that "WHOA! They are willing to warranty opened knives!" Yes...everyone knows that...

You sow what you reap, dont get this confused as if OP is this innocent guy that everyone just wanted to bash on.
 
Examples for my " holier than thou attitude"? If any one has an attitude its you remember you insulted me lol unreal keep going though people will read this and decide for them selves as there doing.
Stays Sharp said:
Noone was against USArmyguy requesting for clarification, he is entitled to it as a customer. But like I said, people come here with difficult questions EVERYDAY...How come THEY dont receive a hard time? This is more about OP's attitude than it is the subject which is why people's responses have been negative towards HIM. If he is indeed right and opening the knife DOES NOT cause the warranty to technically void... THEN I BET EVERYONE WOULD BE ALL FOR IT... But again this has been discussed ad nauseam over the years and here comes Mr OP with his holier than thou attitude then breaks this bobshell that "WHOA! They are willing to warranty opened knives!" Yes...everyone knows that...

You sow what you reap, dont get this confused as if OP is this innocent guy that everyone just wanted to bash on.
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Stays Sharp, could you just give it a break please.


edit- I don't want to bump this back to the top, so I'll just edit to add...
I meant no disrespect Stays Sharp, and I wasn't taking sides. I just thought all that could be said had been said, and was hoping the thread could just fade away.
 
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usarmy74d said:
Nothing you posted has to do with there LEGAL OBLIGATION TO THERE WARRANTY ON THERE WEBSITE, keep using forum posts to argue the LAW it makes this more entertaining
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Dude. What don't you understand. The president of the company is explaining it to you, since you asked what exactly the warranty means. I mean, what else do you want? Lol.
 
Looks like I'm the bad guy here with all the friends you are making.

I stand by everything I said. Based on sources that's from within the company. Crucify me.
 
No hard feelings man, in just wana clean my knife in peace lol
flipe8 said:
Yeah, I'm out. My posts were mostly in jest.
Apologies to usarmy74d and I hope you get the answers you're looking for in the end:)
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There isn't a bad guy, honestly I don't want to crucify you. I read Sal statement and the others and acknowledged them, what I've been saying is the warranty as it stands is not what the have been disseminating online.There website and warranty on the box are what customers are reading... why spyderco has contradicted there own warranty in black and white on there website is what I want know. Also what I was told on the phone contradicted the posts on this forum that say taking the knife apart voids the warranty period and supported there warranty on the box. I never insulted you because its not personal nor should it be its about spydercos warranty and getting a resolution to the contradicting information.
Stays Sharp said:
Looks like I'm the bad guy here with all the friends you are making.

I stand by everything I said. Based on sources that's from within the company. Crucify me.
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I have expressed in my posts the desire to see the stipulation removed or if kept, to be added to the Warranty statement for clarity. I do know that Spyderco stands behind their products and that it isn't a way for them to weasel out of repairing a faulty knife. Either way this goes I have and will continue to open my knives to clean/mod them. From personal experience, Charlynn took care of my knives I have opened twice now. They are a very transparent company actually, it's too bad it's the weekend otherwise Taz would have responded by now.
 
I believe they take care of the customers, like I said the person I spoke with was very clear with what she said to me regarding the warranty on the box. I think the warranty on there website and box is awesome the way it is because its clearly lists damage due to disassembly as NOT covered which is why I wanted to clarify the things they(Sal and employees) posted online. After I called and was reassured disassembly its self without damaging the knife did not void the warranty I told everyone here the response I was given from Spyderco. As a customer who reads the warranty for the first time I opened my knife I never saw DISASSEMBLY VOIDS THE WARRANTY PERIOD anywhere which is why I started this thread because I take my knives apart it effects me and as a customer deserve to be told the truth on the warranty that came with my knife.
Stays Sharp said:
I have expressed in my posts the desire to see the stipulation removed or if kept, to be added to the Warranty statement for clarity. I do know that Spyderco stands behind their products and that it isn't a way for them to weasel out of repairing a faulty knife. Either way this goes I have and will continue to open my knives to clean/mod them. From personal experience, Charlynn took care of my knives I have opened twice now. They are a very transparent company actually, it's too bad it's the weekend otherwise Taz would have responded by now.
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