Bad THE BAD Will Moon

If benchmade even considers Will Moon as a designer I can gurantee I won't even touch another benchmade or even open a link to there product for as long as I live...
 
^you and me both buddy!!! TERRIBLE idea for a reputable company to deal with a delinquent.
 
Will Moon, I know you're reading this. Just wanted to say your workmanship sucks and you're a joke.

Anyways, I agree. If Benchmade collabs with this piece of sh*t, I'll sell my M390 Grip off and never buy another Benchmade again. There are SO many good up-and-coming makers to collab with, that if Benchmade collabs with Will Spyderco and ZT will be getting a whole lot more market share.
 
I am seriously shocked at the lack of response from Will at this point...I mean, this cannot be good for sales.

I, personally, have not had a bad experience with Will but this thread has convinced me to avoid him in the future. Other makers make mistakes, own up to them, apologize, and fix it. Will is just ignoring this and hoping that goes away.
 
Hello everyone, I created an account on this forum to respond to this thread. I wanted to take a quick moment and respond to that thread this morning... actually I wanted to take a moment to respond to it a long time ago, but you see, Bladeforums.com has banned me from their site. They did this about four years ago. Why? Because I had two accounts, I created one for my business and one for me personally. I want to clear that up because for whatever reason some people assume that I must have done something nefarious or dishonest to be banned from their site, but that’s simply not true. I just didn’t read their rules, so my bad.

I’m going to create a burner account on BF simply to post this reply. Given the treatment I’ve had from the moderators of this forum in the past, I don’t think this reply will be up long, nor do I suppose I’ll have the ability to respond past this point, they’ll no doubt ban me again, leaving me without a voice to respond to my critics. I also don’t suppose that I’ll be able to change those opinions so formed in vehement hatred, but for those of you who are a little more open minded, please allow me to express my side of the story.

Firstly I want to lead with an open and sincere apology: if I have genuinely wronged you I apologize, from the bottom of my heart. I had no intention of creating so many enemies, and if you count yourself among them please know that I wish that weren’t the case. I have been stubborn, arrogant, prideful, boastful and a whole litany of other undesirable traits, but I think the most egregious misdeed of them all is the utter inability to accept responsibility and the consequences for my actions. This is a personal flaw I’ll admit, one that needs to be addressed directly.

I want to take a moment to apologize directly to Alan Teo (Denari). Alan, I should have never sold you that Mk10, and when I did, I should have inspected it a little closer before sending it out. After you sent it back for a refund, which I issued within five minutes of receipt of the knife (I am sorry Paypal took so long to get your money back to you, as others have suspected it is because of the credit card transaction, they have to clear the reversal with your CC company), I stripped the knife down and discovered a few things that I did improperly on the knife, namely the surfacing on the interior was done poorly, causing one side of the frame to sit higher than the other, exposing the pin in the backspacer and causing the lockbar to rub against the blade, and the back end of the knife was ground improperly. I do these steps by hand, so it’s a flaw in my workmanship, and I apologize. I threw away the frame, as it was fundamentally poor craftsmanship, and started over.

I believe you initially had a complaint about my inability to email you. For that I do apologize, I am a one-man shop and sometimes I do not have the time to respond to emails for a couple of days. Shipments as well can be a little tough, that’s a big part of the reason I do my sales once a month, it cuts down on the number of hours I need to spend during the month working on shipping and not on making knives. That said, I have taken your criticism to heart, since our deal I have made it a top priority that all orders placed with me go out immediately after receipt of payment. It means that I have to work a little extra harder to find the time to do shipping on a daily basis, but if it will make my customers happier it’s a sacrifice I’d gladly make. I’m also trying to be as available and responsive as possible via email, although this is often extremely hard, as previously mentioned I have no employees, it’s just me, and during the days I’m making knives. I try my best to respond promptly to mail, but on occasion it’s hard for me to find the time to do it. I’ll try to do better in the future.

That said, I also want to copy my last to Alan, I made a formal apology to him already,

“Hello Alan,

I hope this message finds you well, having read your comments again and given the matter a considerable amount of thought and personal reflection, I think I owe you an apology. I cannot blame anyone but myself for the way this transaction went, and I feel ashamed that I treated you so poorly and did not accept personal responsibility for the matter. It’s a personal flaw, but I have a hard time accepting difficult truths, and the truth of the matter is that I should never have shipped that knife, it clearly has issues that need to be addressed. I will of course see to those as soon as it arrives, but in the mean time I want to apologize for my lack of foresight and good decision making. I know there’s probably not much I can do to restore your faith in me, however I do at least want to say I’m sorry for the trouble that I’ve caused you and let you know that I’m going to do what I can to improve using the lessons I’ve learned here. Thank you and I’ll let you know when the knife arrives, I see it’s in Durham so it may reach me today.


Will Moon”

Alan, I hope you find this apology sufficient to square our differences, as previously mentioned I do not want to be enemies, I’d much rather have you as a friend. I do hope you will accept this apology, I do mean it and you have given me pause to think about the way I have treated you and other customers. I want you to know that I am using your feedback and the lessons I’ve learned in our dealings to improve things on my end.

Now I think I should address Mike Nguyen (Pittknife), the originator of this thread. Mike, I believe you pushed your friend Matthew Shoppe into purchasing a custom Mk7 from me Dec. 1st of last year. He actually purchased one of the Mk7Ds, which was a limited edition of full custom Mk7s that I built to order using input from the customer. This was the input I was given:

“Love the moonglow accents
Not into gold or ornate
Definitely more into tactical styles”

It wasn’t much to go on, unfortunately, and as the Mk7Ds had unique frame designs that required me to redesign the frames in CAD/CAM, they took a little longer than I had intended to build. However, as I recall, once Matt brought the issue of the wait to my attention, I put all of my other builds on hold and concentrated solely on Matt’s knife. Matt and I had very pleasant dealings via email, I made sure to keep him in the loop during the actual course of his build, to send him tracking updates when it shipped and I generally tried my best to make sure he was happy with the transaction and how it was handled. After he received the knife, I heard nothing from him so I assumed that he was happy with the work. Perhaps that was a false presumption, as I see Mike Nguyen continuing to talk about how poor the workmanship on Matt’s piece was.

I’d like to extend the following invitation to Matt: if you still have your Mk7 and you are truly unhappy with it, please contact me and I will exchange it for one of my current models free of charge or give you your money back. I obviously do not want you to be unhappy with your knife, that’s not the reason I make knives. I want you to be able to carry your Mk7 with the same pride that I put into the knife when I made it, so please do not hesitate to contact me and I’ll help you out.

Mike, let me also apologize to you. I realize that you were put on the spot, as it was you who convinced your friend Matt to custom order a knife from me. I apologize that it took me four months to fill your friend’s order, in my defense it was a complex knife to build, more so than you might initially suspect, but nevertheless I do feel bad that it put you in an awkward position and I appreciate the fact that that amount of money can put the strain on even the most steadfast of relationships. Please allow me to apologize for the wait on Matt’s order. Because of the feedback I received from last winter’s batch of custom orders, I decided to move to my current business model. As many of you know, I no longer accept custom orders, instead I build a certain number of knives over the course of a month and then list them on my website, available for general sale. This is precisely the reason I moved to the current model, it cuts out the need to wait for a knife to be built. Please know that when I see a problem, I do try to address it and correct it, and in this circumstance I agree, having to wait so long on having a knife custom built is an arduous ordeal. Mike I hope you’ll accept my apology, again, I’d much rather have you as a friend than an enemy. I have taken your feedback to heart and I have done everything within my power to try to correct the issues you’ve raised.

There are many of you in this thread that I simply do not have time to address, I’m using my Sunday morning to sit here and type this out after all, and I would like to go enjoy my weekend. It’s obviously not every day that this kind of thing comes up, although I’m sure many of you might believe that with me, that may be the case. Certainly as I mentioned previously, I’m sure the mods will ban this account as soon as I post this, but here’s my proposal to the forum overlords, please let this message stand, I think it’s fair that I be given some voice to apologize to your community for my transgressions.

Likewise I would also like to emphasize the fact that the vast majority of my transactions are positive, I’m taking the time to address the negative ones this morning because I believe it’s important that you all know I’m accepting responsibility for them and I’m willing to do whatever it takes to correct the problems, but I wouldn’t have been able to put myself through college and now, since graduation, support myself entirely off the income from making knives if my dealings were exclusively adverse.

Again, please accept my most humble and sincere apologies, I would much rather count you all amongst my friends than my enemies and I would like to work hard to wipe the slate clean work hard to earn your business, and barring that, your respect and your forgiveness. I will continue to think on what I can do to improve myself personally and my business so I can achieve those goals. Thank you for your time.
 
To Will Moon,

First off, it was more than 6 months, at the time I started this thread it was already 6 weeks after the due date.

Second, this is not the first forum you have been banned for, and not just for opening second accounts to support yourself.

Third, how many times have you made them apologies and immediately acted like an ashore again. Look at how you taunted Denari after his complaints.

All I still hear are excuses. My business is done with you. The knife you sent is horrible, no insert and the pivot will not stay tight even with Loctite. You realized you forgot our order for an elite and instead of making a decent knife, you threw a piece of shit together with no inserts or effort.
How many times now have you apologized for sending out shit, you just did it agian. Look at your shit 0801s. How about when you owe people knives and still sell knives to new customers because "you were worried about taxes".

Get real no one believes you, this is what 5 times you issued public apologies with promises to change your ways. No one is falling for it.

Have fun being banned again
 
Actions are louder than words Will, if you want to make this right send the refund to Matt's PayPal and after confirmation I'll send the knife back to you. I have zero trust in you to send the j ice first.

And also address why you try to blackmail your customers, how many have you sent shitty knives to.
 
Hello Mike, to address the pivot issue, you'll notice I changed all of the new generation knives to use a different pivot setup than the older one, I used the feedback from my customers and I found it was a consistant complaint. The old pivot style required the pivot to be kept loctited, preferably with the red stuff, in order to keep it a dead axle. I apply the stuff when I ship the knives from my shop, I use a mil-spec version of loctite with a curing agent to lock everything down. I'm sorry that you are having issues with the older design tho. I'm still redesigning the Mk7 to take the new pivot, once I do I'll make your friend Matt, who actually ordered the Mk7 from me and not you, the same offer as above, if Matt would like to have it replaced I'd be happy to do that.
 
Mr. Moon,

Your FriskyDingo account was banned for major trolling of another member after your flaking on a deal.
Your Sick or Sane, M.C.K, Burner1 and George S.Patton accounts were all banned because as a banned member you are to remain banned.

Most of us have heard all these non-pologies before. Here, on other forums and on IG.
Meanwhile, it seems you make a half hearted attempt to appease naysayers for a moment and then revert back to your poor business practices of deflection, obfuscation and outright telling lies to your past and future customers on IG. Despite your claims to the contrary, it seems that you have done very little to change your business practices.

FWIW, apologies only mean something if they are heartfelt and real change is made to fix the problem/s which were the cause for the apology in the first place.
 
To will moon,

Your apology didn't last long buddy. Look at how you said you put are knives ahead of other orders, will guess what Sherlock, we paid for it in full and you were months past the due date. It's not a favor to make a knife for someone you who paid you for it and you are already late. Would you like me to post again where you explained to me that you had a knife for us but should it to a new customer becaus you were worried about having money to pay for taxes.
Btw, the knife belongs to me. And you didn't put red loctite on the pivot and I paid you $900+ for an elite , not a plane handled knife. You are a scammer. Post the refund to Matt and I'll send the knife back
 
I would like to thank any and all involved. I was sucked into the 'well taken pictures' and searched for will moon and wound up here. Saved my butt!
 
Just so you have no excuses, Matt will be sending you an email requesting a refund front the PayPal account it was ordered from. When he gets the refund confirmation I will ship back the knife. Unlike you when I ship it won't just say a label was made and sits there for a month not shipped.

And trust that I will keep this thread updated on how yor 7th reformation of new customer service attitude is going.
 
Pittknife, can you enable PMs or emails? I wish to talk to you about this Will Moon scum you are forced to deal with
 
I am a long time Will Moon Customer. If you go back to page two for this thread, I posted something letting people know that I too have had fit and finish issues with some of Will’s knives, I have also experienced some of the excuses as to lake of response or late shipping. I basically told Will last year that this is one of my major pet peeves. I was at my wits end with one purchase, not for quality or work, but just simply for poor communication skills about a year ago. I can testify that our relationship has improved exponentially in the last year since Will’s public apology. I have not had to wait more than a day for an email concern or phone call. He really made an attempt with me to get my concerns addressed starting a year ago and he has addressed the fit and finish issues I had with good quality.

NOW, I am a pretty patient person, but I completely understand when people have 500 to $1000 on the line and what to know where there knife is. Will is a talented guy who I would like to see more work from at some point, and he really does have to get his house in order. The best feedback I can add is that he has done that with me. I don’t post a ton, I don’t pile on people, but I do try and support this forum with my experiences negative or positive.

Will, Get it together and keep it together, this hobby means nothing without respect of peers and customers. If it takes you 5 years to do it, learn from the experience. I’m 37 now and I really have no clue if I would have been able to handle this type of business in my young 20’s. If Will was 35 to 50 I probably wouldn’t bother, but I really want to see him succeed. Also Will, please keep in mind that other people have responsibilities as well, serious responsibilities, and they too have to deal with communication for their business as part of their lively hood and still have to produce at a high level to get paid…
I think he’s going to get there and he better.
BUT, the message of my post remains; He has lived up to his apology with me this year. He is trying, and improving.
 
Unfortunately he never changes. Public apology lasts couple weeks then he is right back at it. Look at what he did to denari. Or how he tries to blackmail customers into not posting negative feedback, or deleting their comments on ig and facebook.

Even in his posts he puts our real name as if to intimidate us. His apologies are excuses and their are too many people burned by him. I'm waiting for the refund and will be updating. He also blast people as just as hating on him and doesn't acknowledge its his fault soley.

Tomalock you seem like a good guy and I'm glad things worked out for you. For most of us we weren't that lucky.
Apologies by breaking the forum rules again, lol, dude can't help himself. Banned on how many sites but continues to do it. His letter starts out buy acknowledging he is once again breaking the rules of this forum but doesn't care. Real upstanding
 
New customers are always around the corner. All it takes is a real correction to the mistakes and about a year or two of doing things correctly and this mess would be behind him. Half the people who know about this would hold a grudge and the other half would accept the change. The rest of the people who don't know about this fiasco would simply get high priced knives. It's not too late to become a great but that requires decades of pleasing people. Simple apologies don't cut it. Producing good knives and treating people fairly does.
 
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