USPS tracking says delivered, but not packaged received???

[RevDevil]

USPS's CS number had called me this morning but I was asleep! Had I known they would call me so early I would have been up earlier. This is strange given that USPS is not open on Labor Day and their live CS support unactive..

Back office operations are vey common place in large companies. USPS, FedEx, and UPS all have employees working throughout all major holidays.

 

[KELAMA]

I work in shipping & recieving and the USPS often declares that a package is delivered when it has reached the final post office destination. I often have to inform upset folks about this when they come looking for their "delivered" parcels... The parcels usually show up the next day and occaisonally the second day after the parcels are declared "delivered".

I hope that this is the case, & that Bladenoobie1, will receive his knife tomorrow.

Good luck, BN1! If you need a distraction, grab your board, jump on the I-5 & head down here to Carlsbad...Margarita's or Stone IPA/Ballast Point Sculpin's are on me!

 

[ThievesLikeUs]

Here's to hoping there is good news in you today.

 

[Omega Leather Works]

Make sure you check by doors. My postman sometimes leaves packages near front door which I never use. If I didn't know he did that, I wouldn't know to ever go look.

That's a good point. One time they left a box of motorcycle parts in my open garage. I'm lucky to have found it a couple of days later.

 

[Bladenoobie1]

Well I called them today and the CS support said if you don't receive a call by today then call tomorrow. I also called my local PO, but the guy there put me on hold and was seemingly transferring me to the CS support which I had just talked to as opposed to the supervisor that I requested, so I just hung up. Still awaiting a call though. I'm hoping to get this resolved soon.

 

[Bladenoobie1]

UPDATE:

I did not receive a call from the 91007 supervisor today so no real info yet. I called up my local PO again and talked to the 91006 supervisor (I am in 91007) and she said she would personally contact me tomorrow or find the 91007 area code supervisor to do so. When talking to the supervisor (not sure if I misheard her), but I thought I heard her saying that cases of packages showing delivered but not actually showing up has been happening more of recent. Perhaps newer inexperienced employees? I have no idea. Mail is running late today probably as a result of labor day so hopefully my package miraculously shows up in the mail.

The supervisor for my area code is so elusive. It seems every time I try to contact him/her I always get the supervisor is out right now....

Package not received in mail today. Wonder what happened to my original mailman. They seem to have new staff of recent.

 

[Esav Benyamin]

Bladenoobie1, Labor Day is a Federal holiday, no mail delivery.

I have heard of packages marked delivered but brought back to the post office, to be sent out for redelivery the next business day. The letter carrier may be looking to establish that he was there to deliver it but wasn't sure where to leave it. That's what the little yellow slip is for, to let the customer know where his mail is.

If the supervisor is having trouble with some carriers not getting the job right, a service talk in the morning is a good way to update them on proper procedure. Better yet, follow that up by going out in the street after the carriers begin delivery, and talk to the problem people privately.

After all, with the carriers in the street, there isn't much work for all the supervisors to sit around indoors all day. No matter how good the coffee is in the supervisors office.

 

[Bladenoobie1]

Bladenoobie1, Labor Day is a Federal holiday, no mail delivery.

I have heard of packages marked delivered but brought back to the post office, to be sent out for redelivery the next business day. The letter carrier may be looking to establish that he was there to deliver it but wasn't sure where to leave it. That's what the little yellow slip is for, to let the customer know where his mail is.

If the supervisor is having trouble with some carriers not getting the job right, a service talk in the morning is a good way to update them on proper procedure. Better yet, follow that up by going out in the street after the carriers begin delivery, and talk to the problem people privately.

After all, with the carriers in the street, there isn't much work for all the supervisors to sit around indoors all day. No matter how good the coffee is in the supervisors office.

Yeah I know, but today is Tuesday. Mail often delivers late after a holiday. I was hoping my situation was the case you described above, but if so I should have received it last Saturday or at least today. I had a verbal confirmation from one of the supervisors that they would call me tomorrow and give me an update, so we'll see how that goes. Also no slip in the mailbox.

 

[G. Scott H.]

Hope it works out better for you than my last USPS fiasco. Mine was only a $26 order (Cold Steel machete, which I ended up never getting), so I didn't even bother to file a claim. My local post office is such a pain in the arse to deal with that it wasn't even worth it to me. There used to be one guy working there who was on the ball and sharp as a tack, but they of course got rid of him. Too efficient for government work, I guess. :grumpy: I'd be really p*ssed over a GEC. Best of luck, amigo. :thumbup:

 

[Bladenoobie1]

Hope it works out better for you than my last USPS fiasco. Mine was only a $26 order (Cold Steel machete, which I ended up never getting), so I didn't even bother to file a claim. My local post office is such a pain in the arse to deal with that it wasn't even worth it to me. There used to be one guy working there who was on the ball and sharp as a tack, but they of course got rid of him. Too efficient for government work, I guess. :grumpy: I'd be really p*ssed over a GEC. Best of luck, amigo. :thumbup:

Considering the amount of packages I've had shipped or delivered to me by USPS, my overall experience is good. The dealer I purchased from already told me he would reemburse me or send me a replacement knife, but I want to try everything with USPS before I do that. Hopefully by tomorrow I start getting some real answers.

 

[grownstar]

Considering the amount of packages I've had shipped or delivered to me by USPS, my overall experience is good. The dealer I purchased from already told me he would reemburse me or send me a replacement knife, but I want to try everything with USPS before I do that. Hopefully by tomorrow I start getting some real answers.

I can tell you're a good dude. I'm sorry that you're going through this bulls&%t, but at least the dealer will still hook you up.

Just keep calling back, dropping by in person, etc. If what it takes is to make a big stink about it, then you better start ruffling some feathers.

 

[Bladenoobie1]

Well guys, yet another day and the post office is closing in 2 hours. No updates at all on my case and the only thing I get from the CS number is "the case is still open." Package didn't come in the mail either and its approaching a week from the supposed delivery. I wonder if the mailman will even remember what he did with the package by then. I am extremely disappointed in the way USPS has been handling this case and so far they're just leaving me in the dark. To think of it, the call I received Monday early morning and missed from the ask usps number probably wasn't even anything of relevance. According to the CS recorded message, they said they may call you for a survey on quality of the CS. Well if I could get that call again I would say it sucks!

So the USPS supervisor for my area code seems to never be at the post office! At least not when I call. Every damn time I call the post office, the supervisor is not present. I hope she has a really good reason for not being at her job during operating hours.

 

[cakes072185]

Well guys, yet another day and the post office is closing in 2 hours. No updates at all on my case and the only thing I get from the CS number is "the case is still open." Package didn't come in the mail either and its approaching a week from the supposed delivery. I wonder if the mailman will even remember what he did with the package by then. I am extremely disappointed in the way USPS has been handling this case and so far they're just leaving me in the dark. To think of it, the call I received Monday early morning and missed from the ask usps number probably wasn't even anything of relevance. According to the CS recorded message, they said they may call you for a survey on quality of the CS. Well if I could get that call again I would say it sucks!

So the USPS supervisor for my area code seems to never be at the post office! At least not when I call. Every damn time I call the post office, the supervisor is not present. I hope she has a really good reason for not being at her job during operating hours.

I'm relatively new to to the knife world, but within the last year I've come into this hobby/lifestyle/world full tilt, and I've gotten a LOT of stuff through the mail. I've been checking this thread every day, hoping for a happy ending. *knocking on wood* so far I haven't had a real problem with the usps as of yet (nervous to jinx myself, my new Curtiss F3 just shipped today) and I hope this would show that if you do have a problem it gets taken care of quick and efficiently. I truly wish you the best of luck brother. I would be bat poop crazy by now if this was happening to me. Keep us posted. Also, have you gone down there yet? As in I'm not leaving until I speak to the supervisor?

 

[Bladenoobie1]

I'm relatively new to to the knife world, but within the last year I've come into this hobby/lifestyle/world full tilt, and I've gotten a LOT of stuff through the mail. I've been checking this thread every day, hoping for a happy ending. *knocking on wood* so far I haven't had a real problem with the usps as of yet (nervous to jinx myself, my new Curtiss F3 just shipped today) and I hope this would show that if you do have a problem it gets taken care of quick and efficiently. I truly wish you the best of luck brother. I would be bat poop crazy by now if this was happening to me. Keep us posted. Also, have you gone down there yet? As in I'm not leaving until I speak to the supervisor?

This is my first issue of USPS of any large significance. Had a package arrive a few days late and that was it. My overall experience is still positive. I have not gone down to talk to the supervisor in person yet though. I'm not looking to start any arguments and I'm not sure what one would accomplish. Anyhow they should eventually update me...I hope and when they do I'll let you guys know if this got resolved or not.

 

[zzyzzogeton]

Good luck, BN1. I hope they eventually find it.

I live in the boonies and I used to have trouble with packages "arriving" but not "being here". We had (and still have) mailbox shoppers who follow mail carriers and take packages out of rural mailboxes.

My solution was to rent the smallest, cheapest mailbox at the PO and tried to have as much as possible shipped there via USPS only. When that particular PO started receiving FedEx and UPS drop offs, EVERYTHING I order or buy off the big river store or fleabay goes there.

In the last 3 years, I've had nearly 3000 packages delivered via that PO box. Only 1 box has ever gone missing and never been found (I still think I got scammed by the seller on that one) and I had 1 box show up empty with a hole in one corner (near-mint Camillus Barlow that someone else has now, I'm sure).

Sometimes I get packages in the drop box before they show up as delivered, sometimes they show delivered but don't show up til the next day. Occasionally, usually due to the shipper screwing up the zip code, a box gets locked in a loop until human hands intervene.

Now-a-days, humans never even read the labels. If a shipper transposes 2 digits in the zip code, the computers send the package to the zip on the box. When it gets there, the delivery address doesn't match up so the package gets returned to the originating zip code PO and which then flips it back, etc. I had a package go from Michigan to Corpus Christi via Dallas/San Antonio, back to Michigan, back to Corpus 5 times. After multiple transits, the computer will finally kick the package out for manual intervention. My Postmaster put a watch on it to be manually pulled and it finally arrived.

If you can't have packages delivered to you at work and you have no one at home to accept delivery for you, I strongly advocate using the PO Box method. Rates vary, but here in central Texas, it's less than $3 per month ($32/year). The only hassle is signature confirmation packages where you have to get to the PO while it is open, but you have to do that with sigcon anyway.

 

[craytab]

This is my first issue of USPS of any large significance. Had a package arrive a few days late and that was it. My overall experience is still positive. I have not gone down to talk to the supervisor in person yet though. I'm not looking to start any arguments and I'm not sure what one would accomplish. Anyhow they should eventually update me...I hope and when they do I'll let you guys know if this got resolved or not.

Don't just sit and wait for them. Go down there. They will do nothing without a little pressure. This isn't about starting arguments. This is about them not delivering your package even though they said they did.

I complained once about the practices of my local delivery man. He's a real piece of work. He didn't delivery four packages in a row, rather the tracking said out for delivery then available for pick at the PO. I complained showing tracking evidence of every instance. That was 8 months ago. Hasn't happened since. He is still an a-hole like he was before, but now I get my packages when they are supposed to be delivered.

Sometimes you need to call people out on their poor performance to make them change. Sometimes you need to make a stink to get people off their butts!

 

[neffarious]

My USPS drama was with a Kingston SSD 250 GB so its not like it was a cheap item. I put it in for RMA to a blue mail box, with tracking, no insurance as it was busted already. long time passed i called kingston to get status update, they state they never received it. Time passed so i was like WTH? I check with PO they say it never came through sort. More time more arguments, they say you should have insured it to which I responded, WHY? You say it never checked in so you wouldn't pay for it anyway. Mysteriously the mailbox i put it in had been jammed for quite some time. People often over flow it so i thought nothing of it. but i went back and checked it. its still jammed (door on the back) so back to the post office. I request that they unjam the door to make sure its not my package stuck there. They claim the carried did that. I claim they didn't and we would be glad to meet them at the box to show them as such. next day go back still jammed. More back and forth. more arguing about the jammed box. I finally give up as they have obviously lost my package (with Kingston RMA labels all over it). About 6 weeks later a box arrives on my door. Brand new RMAed Kingston drive. Apparently someone at the PO felt pressure. I still claim that the box was jammed and when someone FINALLY checked it they found my package and sent it on it's way. It was a good ending for me, so there is hope for you still

 

[craytab]

Apparently someone at the PO felt pressure. I still claim that the box was jammed and when someone FINALLY checked it they found my package and sent it on it's way. It was a good ending for me, so there is hope for you still

And that is the point. They have no vested interest in solving your problem until you make it a problem for them (IE being a pain in their butt).

 

[neffarious]

Yep. This went on for weeks.

 

[Esav Benyamin]

neffarious, that sounds incredibly stupid. Whenever we had a question like that in New York, a supervisor would get a key and go out and see what was up.

One day one of our collectors went to a mailbox and saw a suspicious manila envelope. He called the post office and I got sent out to check on it. We had a warning from the Inspectors about possible letter bombs so we called them also. Sure enough, I opened the box and that's what it looked like. The Inspector took the envelope out and shook it, hard. I nearly fell over!

Now you know why they didn't want to check on your complaint!