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Frankly, if $400 is that big of a deal to a person, maybe they should be spending the money trying to dig out of their hole, rather than owning a $400 pocketknife.
A very interesting observation.
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Vertical blade play on sebenza? - Update
- Thread starter kaosu04
- Start date
Frankly, if $400 is that big of a deal to a person, maybe they should be spending the money trying to dig out of their hole, rather than owning a $400 pocketknife.
A very interesting observation.
I think Crimsontide said he had his for just a couple of days when he ran into problems and was ignored. Now let's be honest for a minute. That is not respecting your customers. People who pay top dollar for his knives, and I have know doubt that they are amazing that is not in dispute. What we are talking about is probably a very small amount of knives. Warranty work should be covered. I think CRK should be careful. I don't think that there are that many people buying $400 knives. I'm sure it's just a select few willing to pay the price of admission to get one. If they piss off to many people they will dig a hole it will be hard to get out of.
I still don't see how flicking a sebenza would mess it up?
I still don't see how flicking a sebenza would mess it up?
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I suggest you read the thread.
What about a brand new knife bought from a authorized CRK dealer which came with late lockup and play? What if you called within the first week, and Mr. Reeve deems that you have abused the knife and that's why it came out of the box that way???!!!
Do you have a snide and over zealous supporting statement for that?
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My whole issue with their warranty is this:
If the knives truly are as bomb proof as they make them out to be, then why not just offer a no questions asked warranty? Or at the very least ACT like that is your warranty?
The percentage of these knives that actually need a lot of work to fix HAS to be small, so why not just eat the (relatively low) cost and just fix the knife? I can't imagine that they have so much warranty work that it would eat into the bottom line, and if they do then the knives aren't as well made as we all think.
If the knives truly are as bomb proof as they make them out to be, then why not just offer a no questions asked warranty? Or at the very least ACT like that is your warranty?
The percentage of these knives that actually need a lot of work to fix HAS to be small, so why not just eat the (relatively low) cost and just fix the knife? I can't imagine that they have so much warranty work that it would eat into the bottom line, and if they do then the knives aren't as well made as we all think.
Crimson is dead on. Keep the cs great and somebody who bought a used one will probably then buy a new one and then tell their friends to buy one, and post a video on YouTube singing praises of the knife. That kind of advertising is worth the hit they would take in fixing the knife.
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John do you ever plan on sending your knife in for work? Im just curious.
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Your starting to sound like Chris
Again your experience is different than ours. Doesnt make you wrong but we both have knives that were sent in for warranty that werent fixed. The odds are now 3 to 1 in our favor.
Believe me I wish I turned out like you with a good locking sebenza.
The statement quoted was: " Just keep in mind that if your lock bar moves too far inward and develops play, don't bother."
I stand by my post. The quoted statement is simply not true.
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Nope. If I ever have a problem with a knife to the point that it needs fixing then I'm just going to sell it from here on out. Not worth dealing with CS in my opinion, but that's just me. I am not too fond of feeling like a criminal when I call and ask for warranty work.
Soon we'll all need to pass a polygraph to get some service.
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I've made many videos singing the praises of the knife, because quite frankly the knives are top notch. He's gotten plenty of free advertising from me.
Still, you'll never hear me say that their CS is top notch and the people are friendly. Heather is actually very friendly, but there's only so much she can do.
It's funny but where I work it's the employees that are lower down on the totem pole that will give you the runaround and blow you off not the CEO of the company. When one of the higher-ups finds out that a customer is having a problem they get on our asses till its fixed. It seems weird how the roles are reversed at CRK.
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Very interesting thread, all I will say is I've seen and experienced people butchering sebenza's all the time. Mix and matching parts, swapping blades, Ti scales and what ever makes them happy only to sell it as used but not abused or BNIB. These actions by a select few are going to cause major problems for CRK if they don't get involved and educate us on what to look for in abused sebenza. In other words I would appreciate a thread made into a sticky (with pictures) showing us an abused knife and what is and isn't covered when we purchase a used sebenza or any CRK. Then again I think the Warranty only apply s to the original owner.
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Below... bold.
Lol, in a nutshell... the bold is why I dislike forums. Not singling you out or anything, but this seems to happen a lot.
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I think the confusion here has nothing to do with runaround, it has to do with warranty and what CRK will cover. I'm not happy with the silence from Chris Reeve Knives but I will say that when it comes to Glass, a spotting scope from Swarovski will only cover the original purchaser ( it is not transferable) while a spotting scope from Carl Zeiss will cover whom ever owns it (transferable) and they're both lifetime with a cost of 3K on the scope. Again I would like some clarification on what the company policy is and what to expect if we buy on the secondary market.
I would also like to add that I own around 60 Chris Reeve Knives and all are Perfect except one that I bought used, so it basically comes down to Buyer Beware because people do omit the facts.
I would also like to add that I own around 60 Chris Reeve Knives and all are Perfect except one that I bought used, so it basically comes down to Buyer Beware because people do omit the facts.
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nightman
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I bought a Sebenza in 1994 and sold it in 2010. I never had a problem with it, but I stand by my previous post.
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To me, it all comes down to how dedicated you are to your customers. When you look at all the top companies in the country and what makes them successful, it's not the products they sell, it's the people behind them.
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I respectfully disagree, I would rather have an Excellent Product like a Sebenza instead of people talking the talk. You can't have everything in life and that's a fact.
snowreaper1
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Wolf. You do know that the warranty is supposed to only apply to the original purchaser. So that right there is grounds for not having your warranty honored.
When you buy a used knife there is no way of knowing how it was used or abused, parts swapped, etc.Looking at the picture you posted the lock bar has a gouge in it that I highly doubt is from normal EDC'ing. There could be more to the story of the knifes past that you were not aware about.
Very few companies have a "NO Questions asked Warranty." Sure it would be great but you cant fault a company for not having one.
When you buy a used knife there is no way of knowing how it was used or abused, parts swapped, etc.Looking at the picture you posted the lock bar has a gouge in it that I highly doubt is from normal EDC'ing. There could be more to the story of the knifes past that you were not aware about.
Very few companies have a "NO Questions asked Warranty." Sure it would be great but you cant fault a company for not having one.
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