I really have no idea, I just assume shipping carriers have some kind of responsibility for damaged goods.
in this case the furnace was crated, I'm not an expert in shipping furnaces and didnt realize the muffle plates would/could dislodge and break apart.
I didn't take any steps to insure the furnace was good to ship, I just assumed a crate was sufficient.
I assumed that because the item was crated it would be handled carefully.
I didn't consider that it would/could get thrown around and all the crates got thrown around.
I didn't buy insurance because the item was crated and I didn't want to declare the value as the EU is punishing with customs duty tax for items entering the region.
It was a bit of a cluster f*%k on my end in terms of shipping items at the very end of my departure of the USA.
I simply ran out of time and did the best I could
I spent about $4,000 shipping 4 crates and 8 boxes.
On the furnace, the deal is that is a $9,000 furnace new, my neighbor in Arizona gave it to me for $70. I got a couple years use out of it.
I could buy new muffle heater plates for $1,000 and shipping to France.
UPS might have some responsibility, I don't know. But I don't have the patience to go through their process.
I should have thought about it and researched the proper packing in shipping this furnace and I didn't.