ZT 0454 Limited Release 9/30/2014 6pm Pacific

Status
Not open for further replies.
10/2 4:41pm Pacific time:
Hello,
Just an update on your 0454 purchase all orders will be shipping out tomorrow. You will receive tracking via email tomorrow.
Thank you,
Zero Tolerance Customer Service

Great news!
 
g.oar said:
10/2 4:41pm Pacific time:
Hello,
Just an update on your 0454 purchase all orders will be shipping out tomorrow. You will receive tracking via email tomorrow.
Thank you,
Zero Tolerance Customer Service

Great news!
Click to expand...

Did you get this in an email? Mine still says shipping soon.
 
Same here, 7:41 pm separate email from ZT customer service.

..
 
Are all you guys getting these messages because you contacted them wondering about your order or have you not contacted at all?

I have gotten one from paypal and one order confirmation. Im just gonna let it work itself out as if it were any other order.
 
I never ended up calling back when they were open and only talked to either shopatron or kai euro cs
 
I haven't received any email except the one from KAI US giving me my order confirmation. Shopatron says it's shipping soon, but it sounds like they all say that. I'm trying to be patient as I wait to find out if I got one or a SOL notice.
 
Crappy Reply -
I guess this is what they send out. Got this today.
I am pretty sure i didn't take more than 15 mins, but I guess it is their way out.
Ridiculous. But oh well.


October 2, 2014

Dear 0454 Purchaser,

We regret to inform you that we cannot fulfill your order for the Zero Tolerance 0454 placed on our website on September 30th.

The item was in your Shopping Cart for longer than the 15-minute time limit for completing your purchase stated in our rules.

However, due to a technical error, your credit card was incorrectly charged for the item. We deeply apologize for that error and, of course, the incorrect charge to your card will be removed ASAP. You will incur no fees or other charges.

Shopatron (the service we use to process credit cards) will notify you about the credit via email and your card should be credited within 10 business days of the time that you receive that email. The credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Again, we apologize for the error and understand this is a disappointment.

We appreciate your interest in our products and thank you. If you have any questions, please let us know and we will be happy to assist you.

Sincerely,

Zero Tolerance Customer Service


For questions about the credit to your card, contact Shopatron at:

Phone: 877-412-7467
Email Shopatron
 
I like how a few fanboys and a few individuals receiving 1 (or 2) are defending the big company who dropped the ball instead of an individual in our community who is understandably upset. I'm in the same boat and I've got your back Lost Cosmo!

Not cool, if I was about to sell $130k in products I would sure have a plan to execute this, and a solid contingency plan if it failed...is this the first time they have sold something? Oh, I forgot... their company sells millions of dollars in product every year!
 
I never ended up calling back when they were open and only talked to either shopatron or kai euro cs
 
the_tenth007 said:
I like how a few fanboys and a few individuals receiving 1 (or 2) are defending the big company who dropped the ball instead of an individual in our community who is understandably upset. I'm in the same boat and I've got your back Lost Cosmo!

Not cool, if I was about to sell $130k in products I would sure have a plan to execute this, and a solid contingency plan if it failed...is this the first time they have sold something? Oh, I forgot... their company sells millions of dollars in product every year!
Click to expand...

They don't care about a few customers not getting it, it's how companies operate. They can't make everybody happy. In the end if they released another limited knife, it will sell out, so why would they.
 
So I am guessing that at this point that if one hasn't gotten a confirmation email saying it will ship tomorrow then we're probably going to get a cancelation notice. That is very upsetting since I didn't take anywhere near 15 minutes to complete the order but did end up getting multiples in my cart since every time I'd push add to cart the page would simply reload and nothing was in the cart so I switched to a different browser, got it to work, completed the purchase and then when I checked back on the other browser one was sitting cart. I never attempted to get more than one!

How exasperating!
 
I completed my order at 6:03 pm PDT, paid via paypal (the funds have successfully been transferred), had my order status changed to "shipping soon", and yet no email.

I wonder what gives? I never had two in my cart or anything like that.
 
verminous, my purchase was very simple and easy on my end. I took less than 5 minutes to get it completed, but I'm sure I got one that resurfaced (added to cart at 6:16 PDT, email confirmation at 6:20 PDT). It said sold out when I first looked, reloaded the page and it said 4 available so I added one to cart. Paid for it. I've yet to hear since the initial email confirmation (from consumersales@ kai-usa.com. I'm starting to lose hope.
 
Cosmo, unless you've called them, you're being unreasonable (I won't use the W word) and overtly dramatic.

KAI has NEVER failed to answer the phone during business hours when I called.
 
Sig Fan said:
verminous, my purchase was very simple and easy on my end. I took less than 5 minutes to get it completed, but I'm sure I got one that resurfaced (added to cart at 6:16 PDT, email confirmation at 6:20 PDT). It said sold out when I first looked, reloaded the page and it said 4 available so I added one to cart. Paid for it. I've yet to hear since the initial email confirmation (from consumersales@ kai-usa.com. I'm starting to lose hope.
Click to expand...

It sounds like all the ones that "popped back up" for ~3 hours after they all sold out were all phantoms, at least that's the impression I'm getting now. What burns me about that is that they took the whole product page down after I ordered mine. So even though they had all sold out in 4 minutes, they left the page up with phantom availability openings for the next 3 hours.

J_Curd said:
Cosmo, unless you've called them, you're being unreasonable (I won't use the W word) and overtly dramatic.

KAI has NEVER failed to answer the phone during business hours when I called.
Click to expand...

I never got the Dear John letter until after closing time, how convenient. I shouldn't have to call them anyway. This isn't my problem, their website showed a knife was available, let me put it in the cart, let me pay fully for it, and then I never heard another word for almost 3 days, other than their payments processing site saying "Shipping Soon".

I hope they enjoyed everyone's interest free 3+ day cash infusion for their bottom line. ;)

Shopatron still shows "Shipping Soon" :rolleyes:
 
Guys? If this turns into a KAI bashing thread, it's getting locked. The silver lining to this is that many of you got an LE ZT without letting a scalper make a huge profit. That's aces in my book.
 
I had paid and recieved confirmation email by 6:03. My cc payment has been processed and approved, but I have recieved the shipping tomorrow email. I am not sweating it though. I am fairly sure I was in there pretty early on.
 
Quiet said:
Guys? If this turns into a KAI bashing thread, it's getting locked. The silver lining to this is that many of you got an LE ZT without letting a scalper make a huge profit. That's aces in my book.
Click to expand...

I'm not bashing anyone. I'm just being honest about the fact that their ordering process sucked and they had a ton of issues. THEY HAVE ADMITTED THIS THEMSELVES, I'm not just some crackpot bitching and moaning because I didn't get a knife (even though I paid for one).

This is the letter I got:

October 1, 2014

Dear 0454 Purchaser,

I regret to inform you that, due to a technical error, we are unable to complete your order

for the Zero Tolerance 0454 placed on our website on September 30th.

Frankly, we’re embarrassed by the error and extremely sorry to have to give you this

news. Our web techs are working on the problem right now to ensure that this or similar

errors do not occur in the future.

Of course, that’s not your problem; that’s our problem. Your problem is that you don’t

have a 0454.

But we would like to try to make it up to you—and think we might have a plan you’ll like.

Here’s what I’d like to propose:

For the next Limited Edition sale, you will receive Priority Ordering service. What that

means is that you may purchase your choice of either the Kershaw Ruby (our 40th

Anniversary knife) or the ZT-Hinderer 0392 before they are available to the public.

What’s more, you will NOT have to order through the website. Instead, we will have a

dedicated Customer Service Representative assigned to you who will take and place

your Priority Order directly via email or phone.

Furthermore, you will not pay for shipping on this Priority Order. Your knife ships FREE,

with our compliments.

If you wish to take advantage of this offer, please reply to this email and we will ensure

that your Customer Service Representative has your contact information. Your Rep will

be in touch with you the minute these upcoming Limited Edition products are available

and will assist you in placing your Priority Order.

Again, we apologize for the error and understand this is a disappointment. We hope that

this Priority Order offer can help make it less so.

Sincerely,

Thomas Welk
Click to expand...
 
Status
Not open for further replies.
Back
Top