ZT Quality Control...

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grownstar said:
If that's not stirring the pot, I don't know what is. How did this comment help the OP? None whatsoever, from what I can tell.
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Ironic that my post intended to help the OP. I already responded on subsequent posts as to why:

Stays Sharp said:
Because enough is enough and something positive will come out of this. Consider this a complaint, that chasing away people's experiences with ZT because it isn't positive should NOT be tolerated here on General like it was on the defunct subforum. BELIEVE ME... Had I not stepped up BEFORE the crew, he'd be getting drilled right now for sharing this. That's how it goes everytime. I thought ahead, so be it if you blame me. I'm probably as much a fan of ZT as you guys are. But there's a biggggg difference.
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Stays Sharp said:
Before the subforum closed down, anyone who had QC issues posting a thread there was grilled to no end (regardless if they were genuine or trolling). Once it closed down, of course QC questions and individual experiences positive or negative now obviously goes to General. The ZT hardliners though take ownership like it was still the KAI subforum chasing everyone away who has anything but good things to say about the brand.
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Now, if you please...If you haven't seen Morrow's post. It's done, stop stirring it by discussing me.
 
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I would have simply called ZT's customer service or waited until I heard back from them (maybe email them a second time) rather than going right to posting a video. Threads like this often turn bad, and there's no need since given a chance they'll take care of the issue. No need to be concerned about your girlfriend using the knife to cut cardboard as long as she was using the blade edge to do the cutting.

Of all of the ZT's I've owned (8 currently) I've needed help from their service department only once. I can only speak from my experience, but they certainly went above and beyond to make sure that the problem with my knife was taken care of and that I was happy with the results...what more can you ask for given that mistakes can/will happen? I'd continue to either wait for them to get back to you or give them a call so they can take care of the knife and your concerns. There are several (actually a lot more than several) great guys/companies in the knife business and from everything I've read and experienced ZT is certainly one of them.

Best of luck!
 
KLJTech said:
I would have simply called ZT's customer service or waited until I heard back from them (maybe email them a second time) rather than going right to posting a video. Threads like this often turn bad, and there's no need since given a chance they'll take care of the issue. No need to be concerned about your girlfriend using the knife to cut cardboard as long as she was using the blade edge to do the cutting.

Of all of the ZT's I've owned (8 currently) I've needed help from their service department only once. I can only speak from my experience, but they certainly went above and beyond to make sure that the problem with my knife was taken care of and that I was happy with the results...what more can you ask for given that mistakes can/will happen? I'd continue to either wait for them to get back to you or give them a call so they can take care of the knife and your concerns. There are several (actually a lot more than several) great guys/companies in the knife business and from everything I've read and experienced ZT is certainly one of them.

Best of luck!
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I think there's a strong argument to be made for posting videos and threads regardless of the company making it right. Give them credit if/when they do correct the issue (KAIs customer service has always been exemplary in my experiences with them), but it's still a net positive that the rest of us have this information. I sincerely doubt that this is an issue that's endemic to the model, but we have no way of knowing that if no one steps forward when they have a problem.
 
KLJTech said:
I would have simply called ZT's customer service or waited until I heard back from them (maybe email them a second time) rather than going right to posting a video. Threads like this often turn bad, and there's no need since given a chance they'll take care of the issue. No need to be concerned about your girlfriend using the knife to cut cardboard as long as she was using the blade edge to do the cutting.

Of all of the ZT's I've owned (8 currently) I've needed help from their service department only once. I can only speak from my experience, but they certainly went above and beyond to make sure that the problem with my knife was taken care of and that I was happy with the results...what more can you ask for given that mistakes can/will happen? I'd continue to either wait for them to get back to you or give them a call so they can take care of the knife and your concerns. There are several (actually a lot more than several) great guys/companies in the knife business and from everything I've read and experienced ZT is certainly one of them.

Best of luck!
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That about sums it up I think. There is always a right way and wrong way to do things. I fact, some places do not allow any sort of complaints whatsoever to be posted. It can be grounds for banned accounts and such, so i've heard.
 
RevDevil said:
That about sums it up I think. There is always a right way and wrong way to do things. I fact, some places do not allow any sort of complaints whatsoever to be posted. It can be grounds for banned accounts and such, so i've heard.
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That's one of the many things I truly enjoy about this forum, despite some who say otherwise, dissent really doesn't ever get quashed. You may get criticized for dissenting, but that's the mildest form of quashing I can think of.
 
I actually called KAI Customer Service just yesterday. My call was answered promptly by a very nice lady. I asked her if she would send me the 2014 Kershaw / ZT catalog. I also asked her to say hello to Thomas Welk. We talked for a few moments about the new products for 2014. She was very knowledgeable & a pleasant person as well.
 
Two things that I've often discussed when teaching shooters new to semi-auto pistols holds true for some folding knives as well.
1. Often times a new action will have a break in period .
2. Always maintain a solid grip and firm wrist to assure proper cycling.
The ONLY time my Gen2 Glock failed was when a new shooter I was instructing had a weak grip and limp wrist while shooting. Hence the shooting term ( limp wristing ).
 
Every knife maker has duds. I have had 3 off center CRK and one is so stiff repeatedly opening it gave me a wound on my thumb.
 
KLJTech said:
I would have simply called ZT's customer service or waited until I heard back from them (maybe email them a second time) rather than going right to posting a video. Threads like this often turn bad, and there's no need since given a chance they'll take care of the issue. No need to be concerned about your girlfriend using the knife to cut cardboard as long as she was using the blade edge to do the cutting.

Of all of the ZT's I've owned (8 currently) I've needed help from their service department only once. I can only speak from my experience, but they certainly went above and beyond to make sure that the problem with my knife was taken care of and that I was happy with the results...what more can you ask for given that mistakes can/will happen? I'd continue to either wait for them to get back to you or give them a call so they can take care of the knife and your concerns. There are several (actually a lot more than several) great guys/companies in the knife business and from everything I've read and experienced ZT is certainly one of them.

Best of luck!
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I sent them an email two days prior to making the video (last night) and today makes the third day when I posted here and made the video public. Today according the automated email I got should have been the day I was contacted (which I haven't). I have no doubts they will take care of them problem in due time. I posted the video to make others aware as that is the point of communities such as this (and to vent some). I don't expect that this video will remedy my problem or speed up the process so what's the point in waiting? I do expect that if/when mistakes happen at ZT that their quality control would be able to spot such obvious mistakes. I would have thought their quality control was better than this as many others might but, I have been proven wrong and is why I posted the video and made this thread so others are aware.

My g/f also knows little about knives and it would have been easy for her to have been using the knife improperly and caused the blade to fold up on her hand. She has common sense but doesn't know enough about knives to know that the lock could have failed on her.
 
I'm a ZT fanboy, I guess, but if I got a knife like that and ZT was lackluster about dealing with the issue, I doubt I'd be a fanboy much longer. Having said that, I wouldn't judge too harshly unless the company gave you crap about fixing the issue or if you personally dealt with multiple knives from ZT with pretty serious problems. Exact reasons why I cannot support Rick Hinderer or Benchmade.

I sent in a knife for warranty work to ZT, I have tried for about a week to get ahold of the customer service rep that I originally talked to and he hasn't gotten back yet. Maybe he's taking a vacation. Everybody needs them and I won't worry about it until next week.
 
One example isn't damning of an entire brand. That's just silly.
 
Just give them a call anyway. With the time difference you still can call today. I prefer talking to them if I have to send a knife in. For parts I just use email. Good luck and let us know how it turns out.
 
Sadly this does not appear to be an isolated issue, I have seen other videos of ZT locks failing exactly like this one and have heard a few personal anecdotes from trustworthy sources as well. The moral of the story is if you buy ZT knives to use, test them before you put yourself at risk. Luckily my 0561 locks up fine, I agree that ZT will undoubtedly make it right but in there price bracket and considering their marketing these should not be coming out of the factory at all.

On an unrelated issue that I had reason to contact ZT customer service/warranty about they informed me they had some technical problems with their servers this past week and some customers emails were lost. I was advised to resend my request and they will deal with it asap.
 
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I haven't seen anyone suggest this yet, but did you make sure to wipe both the blade tang and lock bar free of any possible oil or debris? That could possibly be your culprit.
 
I can tell you from experience, that while e-mail may be your preferred way of communication to resolve an issue like this, it takes longer for a response that way. If part of your complaint is the response time, then choose a form of communication that allows for a more immediate response. If you call in you will get an immediate response.

I have sent e-mails to KAI that were handled quickly, and a few that took longer. Keep in mind, that like any company their response time will be limited by staffing and availability. I have no doubt that you will get a response, and that ZT will satisfy your issue. If you are still frustrated about the lack of response then please be proactive and call.

Hi, my name is Rival, and I'm a fanboy.
 
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