ZT Quality Control...

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OP, why didn't you simply contact the vendor and ask for an exchange or refund?
You proly would have had your new knife by now.
 
I really do believe that you received a lemon. It happens to every company and I have no doubt Kershaw/ZT will be more than glad to help you out if you don't decide to have it exchanged.
 
Just an update...

Emailed ZT for replacement standoffs and some screws to go with them.... I got a reply a few days later stating " I will be happy to send the parts you need free of charge." A few days ago I got the "replacement parts"...They only sent the screws! Their website doesn't state that they send stand-offs but, they either didn't read my email request or did and didn't bother to tell me they wouldn't be able to send the standoffs and I would need to return the knife for warranty repair.

I really don't want to bother trying to send it in for warranty repairs and waiting weeks on end so I have sent an email to the seller asking for an exchange. I'm fairly confident they will take care of me quickly but, I have never had to deal with them on anything like this.
 
Another update....
The dealer informed me that ZT doesn't allow exchanges and offered to send me his personal knife, but I didn't want to put him out so I bit the bullet and sent the knife in. I mailed the package Feburary 19th and just got it back today. Not the quickest turn around but, not the best either. Definitely acceptable but, what isn't acceptable is this....
IMG_20140312_132833_zpsx6clxn8d.jpg


I'm sure a quick tightening of the pivot would take care of it (I'm at work now and don't have my torx), but seriously who lets a knife leave from the factory like this? Did they even look at the knife!? I'll give them the benefit of the doubt and say that it rattled loose during shipping, but given that it came in a padded envelope and in bubble wrap, I think it would be a stretch. :mad:
 
Rubicon_Joey said:
Another update....
The dealer informed me that ZT doesn't allow exchanges and offered to send me his personal knife, but I didn't want to put him out so I bit the bullet and sent the knife in. I mailed the package Feburary 19th and just got it back today. Not the quickest turn around but, not the best either. Definitely acceptable but, what isn't acceptable is this....
IMG_20140312_132833_zpsx6clxn8d.jpg


I'm sure a quick tightening of the pivot would take care of it (I'm at work now and don't have my torx), but seriously who lets a knife leave from the factory like this? Did they even look at the knife!? I'll give them the benefit of the doubt and say that it rattled loose during shipping, but given that it came in a padded envelope and in bubble wrap, I think it would be a stretch. :mad:
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Eh, if it's caused by a loose pivot, it might have gotten slightly turned or rotated during shipment or whatever. I don't understand why people complain about this, or even mention it, if indeed it's caused by a loose pivot, as you pointed out it might be, as it's just a screw that needs to be tightened, or, in other words, working as intended.
 
It just seem like you wouldn't be pleased no matter how it was sent back. People are way to anal about knives these days. All they do is complain about them and never use them. Why I rarely visit this place anymore.

And yes I'm a ZT fanatic.
 
Rubicon_Joey said:
I'm sure a quick tightening of the pivot would take care of it (I'm at work now and don't have my torx), but seriously who lets a knife leave from the factory like this? Did they even look at the knife!? I'll give them the benefit of the doubt and say that it rattled loose during shipping, but given that it came in a padded envelope and in bubble wrap, I think it would be a stretch. :mad:
Click to expand...

in before scurvy tells you it's your fault for viewing the the blade at the wrong angle, blames the post man, blames the camera distortion.
 
Rubicon_Joey said:
Another update....
The dealer informed me that ZT doesn't allow exchanges and offered to send me his personal knife, but I didn't want to put him out so I bit the bullet and sent the knife in. I mailed the package Feburary 19th and just got it back today. Not the quickest turn around but, not the best either. Definitely acceptable but, what isn't acceptable is this....
IMG_20140312_132833_zpsx6clxn8d.jpg


I'm sure a quick tightening of the pivot would take care of it (I'm at work now and don't have my torx), but seriously who lets a knife leave from the factory like this? Did they even look at the knife!? I'll give them the benefit of the doubt and say that it rattled loose during shipping, but given that it came in a padded envelope and in bubble wrap, I think it would be a stretch. :mad:
Click to expand...

Completely unacceptable in my opinion.

I have sent 4 knives in for warranty to 2 different companies.
Spyderco replaced my knife with no questions asked and Benchmade returned 3 knives to me in as close to new condition as possible. Given that 2 of the 3 knives sent to Benchmade were over 20 years old, I say that's pretty impressive and outstanding service.

Hopefully this is an isolated thing and KAI makes it right....

....you know, considering that the knife cost nearly $200....
 
jac_solar said:
Eh, if it's caused by a loose pivot, it might have gotten slightly turned or rotated during shipment or whatever. I don't understand why people complain about this, or even mention it, if indeed it's caused by a loose pivot, as you pointed out it might be, as it's just a screw that needs to be tightened, or, in other words, working as intended.
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chester22 said:
It just seem like you wouldn't be pleased no matter how it was sent back. People are way to anal about knives these days. All they do is complain about them and never use them. Why I rarely visit this place anymore.

And yes I'm a ZT fanatic.
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The pivot didn't loosen on the trip to my house the first time I got the knife, so I really doubt it was shipping. I'm complaining not because of just a loose screw or I'm too anal...I'm complaining because it shows that they didn't even bother too look at it before they sent it out not once but twice! Is it too much to ask from a $200 knife to come ready to go out of the box? No sending it back to the factory for bent standoffs for weeks, no tightening the pivot...no b/s just a knife that's ready to go as soon as it comes out of the box. I'd expect crap like this from some cheap china made junk, but this is a $200 knife that is supposed to be one of the " premium-quality, professional knives that our customers can depend on every single day" that's made in the USA.
 
OP, I guess you should have purchased from Me and this would have been over within a couple of days of you finding an issue and all this drama could have been avoided. Occasionally QC misses one, and I have not seen many. I would have exchanged the knife right away for you and that is what Kershaw would like their dealers to do, because we the dealers are partners with Kershaw. Their customer service is unequalled, and mine is not bad either.

Dave
 
kershawguy said:
OP, I guess you should have purchased from Me and this would have been over within a couple of days of you finding an issue and all this drama could have been avoided. Occasionally QC misses one, and I have not seen many. I would have exchanged the knife right away for you and that is what Kershaw would like their dealers to do, because we the dealers are partners with Kershaw. Their customer service is unequalled, and mine is not bad either.

Dave
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You're a stand up guy Dave, and I certainly have enjoyed buying from you in the past.
I recall having a problem with a Blur blem that opened in my pocket and gave me 4 stitches. You offered to take it back no problem.
 
Eh, if it's caused by a loose pivot, it might have gotten slightly turned or rotated during shipment or whatever. I don't understand why people complain about this, or even mention it, if indeed it's caused by a loose pivot, as you pointed out it might be, as it's just a screw that needs to be tightened, or, in other words, working as intended.[/QUOTE]

I would be a little put off if a knife came back from warranty service that far out of center. I have two ZTs and never had a problem with either of them they both center perfectly but looks like you have definitely had some issues with this 801. did they fix the issue with the lock?
 
kershawguy said:
OP, I guess you should have purchased from Me and this would have been over within a couple of days of you finding an issue and all this drama could have been avoided. Occasionally QC misses one, and I have not seen many. I would have exchanged the knife right away for you and that is what Kershaw would like their dealers to do, because we the dealers are partners with Kershaw. Their customer service is unequalled, and mine is not bad either.

Dave
Click to expand...

I've heard nothing but good about you Dave, and even bought a Damascus Scallion blem from you. In this case you would have saved me the time but, the dealer I used was more than fair in offering me his personal knife as an exchange. This all could have been avoided with a 15 second quality check by ZT.
 
ericvar101 said:
Eh, if it's caused by a loose pivot, it might have gotten slightly turned or rotated during shipment or whatever. I don't understand why people complain about this, or even mention it, if indeed it's caused by a loose pivot, as you pointed out it might be, as it's just a screw that needs to be tightened, or, in other words, working as intended.
Click to expand...

I would be a little put off if a knife came back from warranty service that far out of center. I have two ZTs and never had a problem with either of them they both center perfectly but looks like you have definitely had some issues with this 801. did they fix the issue with the lock?[/QUOTE]

The lock is fixed and I was able to fix the centering by tightening the pivot.
 
You may be able to easily fix this yourself. Take the knife apart and bend the lock bar in a bit so it naturally want to set in a stronger lockup. It will give you a little stronger detent and should actually give you a lockup. Just don't go too far like I did... Never had a lock stick that badly.

Remember that the locks are usually set to weaker detents from whiny people complaining that the detent is too strong. Almost every frame or liner lock I have had needed to be dialed in because everybody has different tastes. Some were way too hard to open, some could be shaken open. It happens and all I lose is a few minutes time.
 
dkb45 said:
You may be able to easily fix this yourself. Take the knife apart and bend the lock bar in a bit so it naturally want to set in a stronger lockup. It will give you a little stronger detent and should actually give you a lockup. Just don't go too far like I did... Never had a lock stick that badly.

Remember that the locks are usually set to weaker detents from whiny people complaining that the detent is too strong. Almost every frame or liner lock I have had needed to be dialed in because everybody has different tastes. Some were way too hard to open, some could be shaken open. It happens and all I lose is a few minutes time.
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No amount of bending was going to work. The standoffs were bent and causing the scales to be all out of wack in relation to each other.
 
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