a bit of a strider upset... :(

[sak_collector]

Thats always a good 'out' that has been used before by others. My dog ate my homework, my brother, roomate, buddy or whatever logged in using my account. Its him.

 

[DaveH]

I would say it's him. That or a realy clever imposter that asked Spark to remove his forum back in 2003.

http://www.bladeforums.com/forums/showthread.php?t=243854

 

[Rat Finkenstein]

This thread has gone seriously downhill, I would say. Sad part is, it looks like Strider himself has taken it there. Going all Whine & Cheese over a legitimate concern and insulting customers is pretty pathetic. I forsee alot of knives in my future, but none will be Striders. :thumbdn:

 

[David Schott]

Great thread. I dont feel bad one bit about seeing a maker dig themself into a hole, expose the mentality behind his company, and deny any of their own faults in making the mistakes or even making the posts...I think the knifemaking community would benefit greatly by darwinism if more of this stuff happened. How many people read bladeforums? How many read big postcount threads? How many wont consider a strider knife after this display of unprofessionalism? I don't know Mick Strider, or the people that work for his company, but if the president of my company made public statements like these, i would be looking for a new job because i'd know my days were numbered. The fish rots from the head. No need to really post any of this, Im sure Strider will be more than happy to destroy his own name much more eloquently than I ever could.

Id tell you to lick MY sack, but your mouth is so full of your own foot that i doubt you'd pull it off.

 

[crossada]

if that really turns out to be Mick i'll never buy another strider again

anyone who hangs out in the various manufacturers forums knows these qc questions pop up from time to time and i've always seen them taken care of in a better way than flaming the guy who just bought your knife.

 

[Habeas Corpus]

I forsee alot of knives in my future, but none will be Striders. :thumbdn:

Same here. Insulting a customer in a public forum is never a good idea. Especially not when that customer has a legitimate complaint, and no matter how you look at it shoddy workmanship like the one depicted in the photos is a good enough reason to complain.

Hans

 

[Wasz]

I dont really understand what the problem is; reguardless of who it was posting as Mick. If you were to go into a knife shop or go to a show and someone was talking about a brand of knife that you had once had problems with, I know I would tell them. If you have problems with a car you bought wouldnt you tell someone who is considering purchasing the same kind of car about the malfunctions? Its word of mouth, internet or not it happens it is there, and if nothing else one would think that a forum such as this or any other would be an asset to companies rather than detriment. Everyone knows that not every product that ends up in the hands of the buyer is perfect, this is why companies have customer service. These forums allow documentation of how well a company deals with these imperfections. We know that sometimes an imperfect product slips through, what makes a good company great is how they handle those situations. It means a lot that customer service is good, whether it be the dealers or the company itself. In my eyes this should be an opportunity for either the dealer, the company or both to set themselves apart from competition. I wouldnt think the posts supposedly by Mick are real, as it would make no sense at all to alienate a group of people who are possible or current clients. From a business point of view it would be very much shooting yourself in the foot.

 

[benchmademan]

There are simply so many makers who turn out stuff of better quality and even when they do screw up, they don't tell you to "lick their sack". Its a wonder this guy stays in business. Although I am well aware that a few of the really close followers tend to think that buying the knife makes them feel more manly themselves and actually gets excited when they see their hero use clever phrases like 'lick my sack'.

well, we all saw what he said. but he, did not tell his a customer to "lick his sack". that was obviously referring to an indevidual (whom Mick quoted) that was trying to disuade people from buying striders.

put yourself in the situation for a minute... you're a knifemaker... someone buys one of your knives... not from you or one of your dealers... and it's defective... instead of contacting you directly, the customer goes public with the flaw and the internet knife club turns it into a bashfest... your first chance to respond is not via phone or email with the customer... it is publicly in the middle of a feeding frenzy. also note that many of those invloved in the conversation have never owned or used one of your knives. maybe you wouldn't have said what Mick said but i bet you'd be pretty frustrated.

it takes alot of patience to be a knifemaker... once you have acheived success thru many years of creating a top notch product and a loyal fanbase ...it all gets written off a as "hype" and people with little or no experience with the knives spend hours on the internet ranting about the flaws and terrible f&f/qc/service.

i'm not defending mick's words. but i can relate to the frustration that fueled them.

 

[STR]

I hope it isn't him to be honest, but does the MO fit?

Personally I don't think posting the pics and concerns here is all that unusual since it is the biggest most visited forum on the internet. Not everyone has access to the private forum where Mick now resides so coming across as trying to make the owner of this knife feel bad for posting here as opposed to there is kind of sad. Besides that Strider left here on their own so it isn't anyones surprise really that the info showed up here. I'm sure there are some that don't know Strider is no longer here on this forum.

Anyway, it is an interesting thread and sad too to a large extent if someone is pretending to be the man.

 

[bmrzmr]

In most steels, blue is bad, but don't know about s30v. If it were mine, I would send it back.
If I paid that much for a knife, I would expect more cosmetically. If flaws are visible, I'd hate to think about what's hiding under the "fininsh".

 

[David Schott]

I am a knifemaker, and if i walked into that feeding frenzy, my first words would have simply been "WOW....im so sorry you got a knife like that. I would never let a knife like that out of my shop, but i guarantee you I will make it right and find out how it slipped through the cracks."

Criticizm is PART of knifemaking. It is expected, and welcomed by good makers. I didnt see any real bashing until Mick himself decided to reply the way he did. Mostly before that, it was people saying that it indeed was a defect and that it would be made right.

The original post wasnt even a display of poor quality. it was a guy concerned he was being over picky and asking advice.

I have no doubt the mystery will magically be solved by "oh that wasn't me" once its realized that theres a permanent example of how customers are treated. From a bunch i've heard before, the post fits the bill. The knives may not be mall ninja knives, but their maker seems to know the mall ninja vocabulary...and knowing is half the battle according to GI Joe, who obviously uses a camo strider.

 

[jbravo]

Its pretty obvious that the knife in question wasn't one that Strider sold. Its a knife that was "gifted" to someone who wanted/needed one even if it was an imperfect one. And the giftee then decided to sell the knife, through a non-dealer (Steel Addiction, who are good guys). So you bought a knife that was never intended for sale, so the cosmetic flaws were never considered an issue.

Mick's reaction is informed by the way this was presented: on the biggest internet knife forum in the world, you bad-mouth Strider's QC without first giving them a chance to correct it or explain it to you. I have no doubt, nor can anyone contradict me, that the customer service response would have mirrored their warranty: 100% satisfaction GUARANTEED. Instead, you bring it here, not a particularly favorable setting. And most of the replies conform to that atmosphere - immediate bashing. If Mick was intemperate, it can't be measured in a vacuum. If you're unaware of the past, infamous history here, please do a search.

If you don't want the SLCC as is, please email me and I'll buy it for $400 right now. Its worth at least that much to me, given its provenance. Or, perhaps give Strider a call and see if they will make it right. I'd really like to see the thread detailing how its handled by them posted here too.

 

[Slim to None]

That means a lot coming from you.....oh thats right...your no one.
Lick my sack loser!

m

I don't buy it.

Grammatical errors aside...

No one wanting to remain in business would say that kind of thing to a customer of theirs, in front a big fat percentage of their potential market.

Some angry 14 year old got onto mick's profile.

God have mercy on him if that's not the case. :barf:

 

[sak_collector]

Benchmade man, yes I could see where it would be frustrating. But even in Mickey's first post, he accused the customer of 'talking smack'. His reply to the customer should have been, wow, how could we have missed that, send it right in so we can fix it asap.

The guy has an ego the size of Texas and an attitude that stinks towards a customer with a legitimate complaint. Even worse is passing the blame. So it was not an authorized dealer, the defects are still factory. Am I to believe that if I buy a new Strider and the dealer is not authorized, then if I have a problem with the workmanship, and I am stuck?

Hey, if the guy wants to play tough and impress himself with tired old phrases and call it customer service, well, best of luck to him.

 

[dekdek]

No im not. I like people going to our dealers.

This knife was not purchased through our dealer network.

This knife is at LEAST second hand....who knows how beat the thing is. It may have even been gifted to someone....i have no way of knowing becuase it was not purchased through our dealer network.

If i purchased a knife second hand.....or a gun or a car, i would contact the manufacturer and ask if there was some way to take care of a problem, which there always is with us even if you go the thing second hand, rather than go to a forum and talk about how the manufacturing of ten year old gear is going down hill.

But thats just me....

you all do what you want.....




That means a lot coming from you.....oh thats right...your no one.
Lick my sack loser!

m

I dont get suprised often but your personal attack did get a laugh out of me. I hope you dont mind if I qoute you on my new t-shirts. If you want to take your toys and go home Ill understand cause sometimes I dont play nice. Good luck, says dekdek.

 

[Mick Strider]

i haven't read any of your posts.....sorry if that bothers you...

BUT, i do know that i was a dickead and shouldn't have been.

At least not to the guy with the knife issue.

Its hard to be in my position, always trying to make a better and better product, always make every customer happy.....THEN

Someone posts a blanket statement that our quality is going down hill, because they purchased a used knife from someone who isn't a Strider Dealer.

We make a lot of knives. Not every knife is sold. Many, go to guys in the fight, or buddies or whatever......these guys, later sell items when they move on to others......

For someone to make a statement about the quality of our gear based on the purchase of a used knife, with an unknown origin is misleading, and it pissed me off.

There is a trend on this board to talk about our guarantee as if it is less than quality.....This post encourages that type of thing. Never did this customer get with us over the issue; rather, they post it on a board that has a history of individuals attacking our product and warrantee, while not bothering to actually try and use our warrantee.

That was the basis of my words....

That you can come to this board and tell however many members come here, that our quality is going down hill....OR....you can try and effect change without making blanket statements.

To the guy who got the ****** knife, sorry bro. Feel free to send it in and we will make it right. Like always....That’s what we do.

To the rest of you,

Continue to enjoy blade forums.

 

[geekswithguns]

thats much better...

 

[SpEcTeR]

so.. steeladdictionknives is not a strider dealer? i did not know that. i guess that changes things.

I don't really see how that changes the fact that it made it out of the shop. Which is why I was asking for his take on the knife, rather than just yelling at people and having an attitude.

Steel Addiction knives sells second hand items at almost full price! Do you not see the potential of harm, use or damage occuring between the time it leaves Strider to the time it gets to Steel Addiction Knives (which is NOT a Dealer as clearly explained).

SERIOUSLY! Look at the knives they have pictured! They ALL show flaws! Take a look, directly from their site:

Like this-->

or this-->

or this-->

or this-->

Strider Knives are pros and their knives DO NOT leave the shop looking like this. I cannot believe that there has been so many posts and only a handful have actually investigated anything or tried to get to the facts instead of jumping on a bashing bandwagon or talking about some "QC Conspiracy"

For Crying out loud, even Midget, didn't know who he was buying from. Its like a herd of cows running off a cliff together because the first one said they could fly now........(this does not apply to everyone that posted)

Midget,

If you want a 'pretty' knife, then GET a 'pretty' knife brother. "Your too lazy" to do something (<--your words not mine) and your'd rather "watch TV" (<--again your words not mine) but you have the time and energy to post this??!?!?!?

Okay, you made your point, voiced your opinion and posted photos (wow that took SOME effort didn't it....so much for lazy) Now DO SOMETHING ABOUT IT!

In reality Strider Knives don't make knives for 'keyboard commandoes' but I can tell you that they will make it right. It does require you to get off your ASS AND DO SOMETHING! (other than whine and B***H about it!)

My advice, is get a refund from Steel Addiction Knives and then if you really really want a 'pretty' knife, go through a REAL Strider Dealer. Then you can stare at it all day long while you watch TV and be lazy...

 

[Spyke]

then if I have a problem with the workmanship, and I am stuck?

Nope, you call the shop and see what they can do for you, that was never in question. But as of this:

and no i haven't talked to anyone yet, i'm too lazy

it hadn't been done yet.

 

[sak_collector]

Specter, that is wear on the finish due to use, different story. The defects of the knife in question appear to be factory defects.

Spyke, good point. I dont think it was wrong to post his question here, his knife and his right. Its one of the things the forum is for. Although not calling the company out of laziness is not right.