Allan, should you be reading this may I suggest something? If this sounds patronising I'm sorry, but this whole thing is heading nowhere fast.
It would seem to me to be a good idea if you were to draw up a list of all the knives you have accepted orders for, starting with the pre-paid ones, then the others in order of when the original order was placed with you.
Then work out how long you need to make each one. Not how long it takes you to make a knife in an ideal world, but how long it is actually taking you now. If that is three weeks for each knife because of your work and family commitments then the time is three weeks, not the three days, or whatever, of the ideal world. Then build in some extra time to cover your tendancy to bad stuff happening to you.
Draw up a schedule of delivery and email that to everybody. People want your knives and have shown they are prepared to wait. They do however want some idea of when the knife will arrive. I have a Scott Cook knife on order which he told me will take a full eighteen months, and I'm cool with that. I am actually reassured that he can give me a date that far down the line, rather than a vague promise of after a few weeks or months.
You need to do the same Allan, or else this is going to go horribly wrong for you in one of the very few places you still have loyal customers.
Danzo"