You should have used Global Express Guaranteed (you can ship this way to Russia) and you would have gotten a tracking number for this shipment as well, and it could have been insured. It took me about two minutes on the USPS website to get that information. It was your responsibility to make sure that shipping was done correctly, not the buyer. Besides that, since you didn't inform the buyer that it would be his responsibility to accept all risk involved in the shipment, it is your responsibility to provide a refund. You are trying to lay the blame for what happened on everyone except the person who's fault it really is; and that's you. You are the one that didn't know what he was doing and screwed up becuase of it. It's not the buyer fault, and it's not the person at the Postal outlet's fault. It's your fault.
In a friggin' nutshell !
This goes back to, "A transaction isn't complete. . . . until both parties are satisfied !"
It's obvious BladeGoblin doesn't give rats ass.
AVOID THIS KNUCKLEHEAD. . . . .LIKE THE PLAGUE !