I received my Benchmade 940 in the mail today and I'm not happy. When I mailed it out it was brand new complete with everything that comes with it from the factory. The knife was returned without the owners manual and has been sharpened. Now I cannot sell it as NIB and will occur a financial loss for the difference.
I thought about it a while and decided to contact Jean (Grandma) about it. Well guess who answers the phone ... Mr. Garrett. The conversation started off pleasant and I was discussing the condition of the knife as it was sent and returned when I mentioned that the knife had been sharpened. At that point, Mr. Garret informed me that that I was wrong and said that the knife had never been used or sharpened. Well Mr. Garrett obviously didn't remember the email that he sent me after he received the knife that said:
yes i love it, it was perfect other than benchmades screwed up grinds but i fixed that in under 3 min
On Mon, Jun 22, 2009 at 6:42 PM, Greg Brakefield <> wrote:
Garrett,
According to USPS tracking the BM940 was delivered today. I just wanted to check and make sure that you received it in good condition and are satisfied with the transaction. Once you have a chance to look it over, please let me know.
Thanks,
Greg
When I reminded him of the email he took the "high road" and hung up on me. Now I know that many of you (like myself) was hoping that Garrett would have learned a lesson by all of this but from what I experienced today, it hasn't happened yet! Not only did he attempt to steal my knife (as well as numerous others) but he continues to be untruthful and when confronted with the truth, runs and hides. As I said earlier I had given this much thought ... The phone call today was simply intended to let him (or Jean) know of the additional costs that I had incurred because the knife had been used so that he might understand the total costs of his behavior. But after Garrett's reaction I decided to ask for reimbursement for the costs that I have incurred.
After I calmed down I tried the number again but it went to voice mail, so I started leaving a message. About half way through the message, I saw that I was receiving a call from the Garrett's number so I picked it up. This time it was Jean. I explained what had occurred during my conversation with Garrett and she, agai,n apologized for his behavior. She said that he has a real hard time telling the truth and then said that as far as she knew, Garrett has sharpened and used all the knives that he had received. I then let her know how the value of a knife drops when it is used and/or sharpened as compared to NIB and she seemed surprised. All in all it was a very pleasant conversation and she has agreed to pay the difference between what I paid for the knife and what it sells for plus the shipping costs I incurred.
Now, I don't know if I will actually go through with it or not, but for those out there that sent knives to Garret, you might want to look them over very carefully when you get them back. And if your think you can call Garrett and hear the TRUTH, don't waste your time unless you enjoy being hung up on. I hope and pray that Jean can get some help with him. She seems like a very nice lady that really has her hands full. Oh yeah, in light of today's experience, I have changed my mind and think Garrett should be Banned.
Greg