Bark River, again

[lobo9er]

things happens KSF is awesome I still will buy BRKT with confidence lets see if they make any sort of statement about it.

 

[ScooterJammer]

Yeah. I'm a Bark River 'fanboy'. I have exactly one (1) BRK and I received it on 01/14/2017 from 'KnivesShipFree'! If, that constitutes a 'fanboy', I guess I must be one. :thumbup:

1) Either get the knife tested by a Materials Testing Lab and put the issue to bed. 2) Work out some sort of equitable return agreeable to yourself, KSF, and BRK. 3) Or, IMHO the best option, just quit whining and move on.

Well, I guess there is another alternative, you can keep posting here, basking in the glory of all the little 'BRK haters' who, "feel your pain".

Regards,

SJ, a.k.a., 'fanboy'

 

[fq55]

Why should the customer have to get a product he purchased in good faith tested by a MTL to prove that his suspicions are correct. The op's claims are not baseless and imho it should fall on the manufacturer to prove the knife is actually 20cv if they believe it is.

in this industry, the knifemakers word should be as good as gold.

 

[TheApostleP]

Guys! Relax! It was a mistake. As of now, assuming the evidence is correctly related, and it seems to be, we have .150" stock that discolors in vinegar. That makes it a material control problem in which A2 knives got mismarked as 20CV. Derrick is aware. Mike is aware. They've indicated they'll take care of the problem and take corrective action to prevent it in the future. I'm sure they'll thank the OP, if they haven't already, for bringing the mistake to light. That's one of the best, most positive reasons for a forum like this to exist. One of the worst reasons is to provide a platform for people to publicly relive resentments of past transgressions and assassinate the character of their perceived enemies. For those engaging in hat behavior, I'd suggest you attend a Bark River Grind In, sit by Mike at the cookout, and have a conversation with him in person. You might like him.

But if you'd be happier continuing to cause strife on an Internet forum, you're free to do that. It's kind of sad, but you're free to do it.


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[jbmonkey]

Yeah. I'm a Bark River 'fanboy'. I have exactly one (1) BRK and I received it on 01/14/2017 from 'KnivesShipFree'! If, that constitutes a 'fanboy', I guess I must be one. :thumbup:

1) Either get the knife tested by a Materials Testing Lab and put the issue to bed. 2) Work out some sort of equitable return agreeable to yourself, KSF, and BRK. 3) Or, IMHO the best option, just quit whining and move on.

Well, I guess there is another alternative, you can keep posting here, basking in the glory of all the little 'BRK haters' who, "feel your pain".

Regards,

SJ, a.k.a., 'fanboy'

have you even had a chance to use it yet? can't be a fanboy if you haven't' used it can you?? or can you?

back on topic.....good to see ksf and Derrick involved and working through it for the op to solve it. all while shot show is happening. good people there, good dealer. says a whole lot.

 

[Fanglekai]

Yeah. I'm a Bark River 'fanboy'. I have exactly one (1) BRK and I received it on 01/14/2017 from 'KnivesShipFree'! If, that constitutes a 'fanboy', I guess I must be one. :thumbup:

1) Either get the knife tested by a Materials Testing Lab and put the issue to bed. 2) Work out some sort of equitable return agreeable to yourself, KSF, and BRK. 3) Or, IMHO the best option, just quit whining and move on.

Well, I guess there is another alternative, you can keep posting here, basking in the glory of all the little 'BRK haters' who, "feel your pain".

Regards,

SJ, a.k.a., 'fanboy'

This post is ridiculous. He ordered a knife in 20CV and received one in a different steel, which is obvious to anyone with experience. M390/20CV does not take a patina. The dealer is already working to resolve the issue. Telling someone to "quit whining" after he received the wrong product is uncalled for. He deserves an exchange/replacement/refund as do all the others who unknowingly received something other than what they ordered.

 

[craytab]

Yeah. I'm a Bark River 'fanboy'. I have exactly one (1) BRK and I received it on 01/14/2017 from 'KnivesShipFree'! If, that constitutes a 'fanboy', I guess I must be one. :thumbup:

1) Either get the knife tested by a Materials Testing Lab and put the issue to bed. 2) Work out some sort of equitable return agreeable to yourself, KSF, and BRK. 3) Or, IMHO the best option, just quit whining and move on.

Well, I guess there is another alternative, you can keep posting here, basking in the glory of all the little 'BRK haters' who, "feel your pain".

Regards,

SJ, a.k.a., 'fanboy'

I guess you missed the part where KSF said it was likely a mistake they have seen before and are handling it. Your type of hyperbole is not appreciated in this section. Scoot on elsewhere and let folks who can look at things rationally discuss the topic. :thumbup:

 

[Pokerface]

Guys! Relax! It was a mistake.

It's not just a simple mistake. The OP brought it up to KSF AND BRKT...and BTW, good job on Derrick's part to help out the OP; however, the first contact that the OP had with KSF...he was directed to Bark River.

Bark River dismissed the claim saying that this was normal for CPM 20CV. Then the fanboys come out and laugh at the fact that everyone here siding with the OP happen to know what this knife is/or isn't. Yet, Derrick looks at the thread and correctly states that this is probably A2...just like everyone has done up to this point.

I own 5 Bark Rivers, but I wish I would have given my business to a different company.

 

[Tilley Knife]

Just getting wind of this thread. It certainly looks to me like that is A2. I would guess it got marked incorrectly and didn't get caught. I am sorry about that. I talked to Josh about it today and he is talking to Bark River and will get back to you. No matter what, we will make sure you are taken care of.

I'm not a fan of BRKT but Derrick has always taken care of me with the items he sells. I hope everything works out for you.

 

[craytab]

Yeah. I'm a Bark River 'fanboy'. I have exactly one (1) BRK and I received it on 01/14/2017 from 'KnivesShipFree'! If, that constitutes a 'fanboy', I guess I must be one. :thumbup:

1) Either get the knife tested by a Materials Testing Lab and put the issue to bed. 2) Work out some sort of equitable return agreeable to yourself, KSF, and BRK. 3) Or, IMHO the best option, just quit whining and move on.

Well, I guess there is another alternative, you can keep posting here, basking in the glory of all the little 'BRK haters' who, "feel your pain".

Regards,

SJ, a.k.a., 'fanboy'

And to add, since you are not a fanboy because you have just one unused knife from the company, what gives with all the antagonistic denial in what everyone, even the dealer who sold the knife, has to say and can clearly see? Smells a bit.

 

[KBA]

Guys! Relax! It was a mistake. As of now, assuming the evidence is correctly related, and it seems to be, we have .150" stock that discolors in vinegar. That makes it a material control problem in which A2 knives got mismarked as 20CV. Derrick is aware. Mike is aware. They've indicated they'll take care of the problem and take corrective action to prevent it in the future. I'm sure they'll thank the OP, if they haven't already, for bringing the mistake to light. That's one of the best, most positive reasons for a forum like this to exist. One of the worst reasons is to provide a platform for people to publicly relive resentments of past transgressions and assassinate the character of their perceived enemies. For those engaging in hat behavior, I'd suggest you attend a Bark River Grind In, sit by Mike at the cookout, and have a conversation with him in person. You might like him.

But if you'd be happier continuing to cause strife on an Internet forum, you're free to do that. It's kind of sad, but you're free to do it.


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I don't understand your attempt to calm things when you yourself had it out in the Let's talk GEC thread of the traditional a calling all BF members mom's basement dwellers. Nor do I understand your reasoning for brushing over Mike's history with a, "Oh, people make mistakes."

 

[TheApostleP]

It's not just a simple mistake. The OP brought it up to KSF AND BRKT...and BTW, good job on Derrick's part to help out the OP; however; the first contact that the OP had with KSF...he was directed to Bark River.

Bark River dismissed the claim saying that this was normal for CPM 20CV. Then the fanboys come out and laugh at the fact that everyone here siding with the OP happen to know what this knife is/or isn't. Yet, Derrick looks at the thread and correctly states that this is probably A2...just like everyone has done up to this point.

I own 5 Bark Rivers, but I wish I would have given my business to a different company.

The benefit of doubt perspective might understand that you had a new KSF employee answering the phone (Josh), and a customer who admittedly doesn't communicate well in spoken English.

Have you considered the possibilities that communication wasn't efficient and the mistake was an honest one? Since I've had actual first hand contact with he parties involved, today, about this issue, I'm convinced that it was. I'm also convinced BRK didn't really understand the problem the customer tried to explain. Rest assured, everyone involved is trying to make it right as we speak. The Mike Stewart most people in this thread "know" wouldn't be fixing the problem, now would he? Perhaps we have a misperception going on...


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[TheApostleP]

I don't understand your attempt to calm things when you yourself had it out in the Let's talk GEC thread of the traditional a calling all BF members mom's basement dwellers. Nor do I understand your reasoning for brushing over Mike's history with a, "Oh, people make mistakes."

Well, the short answer is that I've learned a great deal since the GEC thread you referenced. Perhaps we should consider the possibility that given his "history," that Mine might have leaned some things too. Just a thought.


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[KBA]

Well, the short answer is that I've learned a great deal since the GEC thread you referenced. Perhaps we should consider the possibility that given his "history," that Mine might have leaned some things too. Just a thought.


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What did you learn may I ask in months span since then?

As for Mike, he is welcome to come and set us straight and let us know what he has learned as well.

As far as I am concerned you are still a hypocrite and I could care less of your opinion.

 

[okbohn]

It's not just a simple mistake. The OP brought it up to KSF AND BRKT...and BTW, good job on Derrick's part to help out the OP; however; the first contact that the OP had with KSF...he was directed to Bark River.

Bark River dismissed the claim saying that this was normal for CPM 20CV. Then the fanboys come out and laugh at the fact that everyone here siding with the OP happen to know what this knife is/or isn't. Yet, Derrick looks at the thread and correctly states that this is probably A2...just like everyone has done up to this point.

I own 5 Bark Rivers, but I wish I would have given my business to a different company.

Part of the problem is an education issue at bark river. They have grown a lot and have a new person on warrantys. I am guessing she answered without the right knowledge. With a company that has as many knives and steels as bark river, it is a long process training customer service reps. I know, we have just gone through (and are continuing) that process.

I am at bark river regulRly and am consistently impressed with the way they work their processes. I don't think this happens often, but it obviously does occasionally. It wouldn't happen at all if they made each model in only one steel. But part of the greatness of bark river is that they respond to customer requests for different steels.

I am a certifiable fan of Bark River, but I am not a blind one. These kinds of things can be a real problem and I will watch and am certain I will see some changes in process to make sure it doesn't happen again.

As a company, we are going through all of our 20cv inventory and checking it. (It is a different thickness on this model). If there is a larger problem, we will find it,

 

[TheApostleP]

I've learned not to call people nasty names on BF... like "hypocrite," especially people I don't even know. I've learned also, to view folks in online forums as people of good will, who sometimes have unfortunate misunderstandings... like the one you're having now.

The OP's misunderstanding is being rectified right now. What can I do to help rectify yours?


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[Pokerface]

The benefit of doubt perspective might understand that you had a new KSF employee answering the phone (Josh), and a customer who admittedly doesn't communicate well in spoken English.

Have you considered the possibilities that communication wasn't efficient and the mistake was an honest one? Since I've had actual first hand contact with he parties involved, today, about this issue, I'm convinced that it was.

OP stated that he called KSF and emailed BRKT, not a phone call (because he knows how Mike Stewart gets his panties in a bunch when someone criticizes him or his product...my paraphrasing of course). Now, I don't know about you, but I've read both threads and I'm very impressed with his written English. If the OP wrote that email to BRKT with 1/2 the quality that he's done here, I simply don't see how they could have misinterpreted his complaints.

 

[KBA]

I've learned not to call people nasty names on BF... like "hypocrite," especially people I don't even know. I've learned also, to view folks in online forums as people of good will, who sometimes have unfortunate misunderstandings... like the one you're having now.

The OP's misunderstanding is being rectified right now. What can I do to help rectify yours?


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Time will tell if my opinion changes.

 

[Quiet]

Yeah. I'm a Bark River 'fanboy'. I have exactly one (1) BRK and I received it on 01/14/2017 from 'KnivesShipFree'! If, that constitutes a 'fanboy', I guess I must be one. :thumbup:

1) Either get the knife tested by a Materials Testing Lab and put the issue to bed. 2) Work out some sort of equitable return agreeable to yourself, KSF, and BRK. 3) Or, IMHO the best option, just quit whining and move on.

Well, I guess there is another alternative, you can keep posting here, basking in the glory of all the little 'BRK haters' who, "feel your pain".

Regards,

SJ, a.k.a., 'fanboy'

Or maybe you could take your own advice.

 

[ncrockclimb]

The benefit of doubt perspective might understand that you had a new KSF employee answering the phone (Josh), and a customer who admittedly doesn't communicate well in spoken English.

Have you considered the possibilities that communication wasn't efficient and the mistake was an honest one? Since I've had actual first hand contact with he parties involved, today, about this issue, I'm convinced that it was. I'm also convinced BRK didn't really understand the problem the customer tried to explain. Rest assured, everyone involved is trying to make it right as we speak. The Mike Stewart most people in this thread "know" wouldn't be fixing the problem, now would he? Perhaps we have a misperception going on...


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Who are you exactly? What is your role in all this?