Some people should stick to buying at knife shows, so that they can see what they're buying. That being said...
Halbie, I'm not representing BRKT, but it truly does seem that you'd rather complain to people that can't fix the problem.
Yes, I can see the crease in your burl. It is a matter of opinion whether that is a defect or a character mark. I'll admit that if I had gotten that particular handle, I might have been a bit put off at first as I can be a bit of a perfectionist myself. However, I wouldn't be complaining because I understand the nature of working with natural materials. And if it really put me off, I'd contact the maker to see if I could get something more to my liking instead of whining that it wasn't up to my expectations. Seriously, why haven't you taken up your complain with the man who can get you something more to your liking?
That's why I said what I said. Am I loyal to BRKT? Sure, but I have been on their forum for 2 years now and witnessed their excellent customer service skills. You aren't giving them the fair shake that they would gladly give to you. It's a courtesy thing, I guess. They really try to be courteous in a world that has forgotten how.
I didn't buy it from BRKT. I'm sure BRKT can produce one without such an obvious an ugly flaw - especially in amboyna burl. If you look at that particular burl in their ads and even in the list of pictures submitted above (which strangely OMITTED the amboyna burl example, but which I include here), you'll see that is so.
I'm counting on the vendor to check it this time, before sending it out.