CRK Sebenza Problem

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Bax Axe said:
I think the reason for this is because other respected knife companies like benchmade, spyderco, kershaw, strider, etc, do not have a clause in their warranty that voids it if it is believed that the knife was flicked open. I have been really considering a small sebenza for a while now, but this concerns me. I do believe the the OP is telling the truth. I have read many posts of people complaining about warranty issues from different companies. Some I agree with, some I dont. But this one really has me thinking twice about shelling out $400 on the sebenza that I want. I think about this happening to me and it really turns me off. I realize that Chris Reeve really knows knives, and feels that continuous flipping may damage the knife over time, but if the companies above can deal with this, why cant Chris Reeve. These are not cheap knives, and I highly doubt it would cost them $150 to fix. All companies that have warranties have to pay labor to the people fixing them, it is a cost associated with doing business. What do you do if a company refuses to help you and you know you did not abuse the knife? Chris Reeve will be just fine if I decide not to buy the knife, this I know. But when you spend this kind of money on a knife, you should not get this much hassle to get your knife fixed, whether it was flicked open or not.
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You know the warranty. It's your move. CRK isnt trying to hide it from you. Flicking a Sebenza is considered abuse.

No flick, no hassle...just a high quality knife.
 
That knife looks seriously beat up, but as I understand it, so long as you didn't flick it, the warranty is still valid?
 
benjaminw11 said:
If i had pounded the knife into anything enough to damage it, wouldn't the hollow grind blade have been chipped, think about it people.
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If you only used it "lightly" for "one week", why would you need to try to sharpen it to the point where it looks so incredibly abused?
 
benjaminw11 said:
If a knife isn't shaving sharp than i am not happy.
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Clearly you don't know how to get it shaving sharp if that's what you call a sharpening attempt. How could you have a standard like that if you don't know how to get it sharp?
 
benjaminw11 said:
If i had pounded the knife into anything enough to damage it, wouldn't the hollow grind blade have been chipped, think about it people.
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If hollow grinds were as fragile as you are implying, do you really think that a respected knife maker like CRK would use it in a knife like the Sebenza? Think about it...


cotdt said:
That knife looks seriously beat up, but as I understand it, so long as you didn't flick it, the warranty is still valid?
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QUICKLY! Back to the bridge!! The Billy Goats Gruff approach!!
 
Kaizen1 said:
Look at CR's response on page 4, post # 79. The OP is full of it.
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Wow, I started typing a response and a lot happened during that time. This makes me feel much better about getting one of these knives. Thanks for the update. Still dont totally agree with the knife flicking thing, but I am not the expert. Glad Chris chimed in. Now all I have to do is continue saving for my first sebenza.
 
Tripton said:
If hollow grinds were as fragile as you are implying, do you really think that a respected knife maker like CRK would use it in a knife like the Sebenza? Think about it...

I am not implying that they are fragile, I am saying that if i put the knife through such abuse than the blade would have been chipped.
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Chris Reeve Knives said:
Here are pictures of Ben Wiener’s knife – a knife that, in the six months that it has been in his possession, has been abused and which he is expecting us to repair at no charge.



You can see the bright shiny spot where the lock has been gouged by the repeated, sharp scraping of the blade across it.


You can see wear on the washers (the circular lines), and the dings.



On the pivot bearing (left) you can see a straight line that is as a result of the pounding it has received. The arrow on the stop sleeve (right) points to the line pounded in by the continued shock of the back of the blade smashing against it.


The scratches and wear on the blade are rather advanced for a knife that only about six months old.



Our guarantee states “…..this guarantee does not cover natural materials, incorrect applications, neglect or abuse……” I have been making, using and testing knives for 35 years. I know what abuse looks like.

The Sebenza folding knife has been made for nearly 20 years and thousands have been made and used hard all over the world. The Sebenza has been referred to as the gold standard in the folding knife industry – not by us but by our competitors in the industry. These competitors have voted for us to receive Blade Magazine’s Manufacturing Quality Award nine times; we did not get these awards by making things that do not last or fall apart within six months of the customer buying it. If Sebenza locks wore out so quickly with such gentle use as this young man says, then I would have been out of business many years ago. Our knives stand up for hard use alongside any product in the market.

The Sebenza does not have a worldwide reputation for nothing. We don’t have a reputation for excellent customer service just by accident. I do not take it lightly to call a customer to tell him that I will not replace a part on his knife free of charge - all of my staff, and Anne and I, bend over backwards to please our customers. But there is a limit to customer service when a knife has been utterly abused.

We will continue to make extremely high performing knives, and will continue to offer industry leading customer service. We base our business on high integrity and recognize where there is a lack of it.

Chris Reeve
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Chris,

What would be possible causes for that lock to turn out the way it is?

That does look pretty bad.

I am thinking it would take a lot of stress to do that.
 
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I said I was working on my wisdom... man I fell for this one. Next time I will quote a saying that many wise BF members have once said, "Pictures, or it did not happen." and I will go no further.
 
The Government said:
I said I was working on my wisdom... man I fell for this one. Next time I will quote a saying that many wise BF members have once said, "Pictures, or it did not happen." and I will go no further.
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That's why I was trying to be nice until all the facts were in, I never jump until I see everything.
 
Well, I learned something today, and that is my idea of abuse is not the norm. I am sorry for wasting everyone's time and I will pay for the replacement part.

Thanks,
Ben

PS I may have abused it but i never flicked it open.
 
benjaminw11 said:
I edced it for one week. I don't think that is a lot of use.
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Well I guess everybody has their own way of using their knives. I still have my first spyderco native that I EDC'ed for more than a year straight (didn't have any other knives). Well, after more than a year my native looks a lot better then your sebenza.
What was the toughest job you did with the knife and how often did you have to perform it?
As for the "sharpening marks", well... doesn't looks right, but I just gonna say that you really needed to buy $40 sharpmaker, before paying $300+ for a knife.
 
I have a Sebenza from 2005. I am the second owner. The titanium and mirror finished blade had some scratches when I bought it and CRK was kind enough to get it looking like new for around $40.

My Seb has some anodizing on the scales and at first, I had requested that it be re-done as well. Heather was honest enough to call me and recommend that I NOT pay for re-anodizing, but wait until the scale was refinished to see if it made the anodizing "pop." It did. A less customer-oriented company wouldn't have called me and would have been happy to charge me for it.

I'm also struck that my four-year-old, two-owner Seb doesn't look anything like the OP's beat-up six month old version. I'm holding it in my hand and can't find any marks on the lockbar or stop pin. I've had it apart and the washers are smooth and undinged.
 
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benjaminw11 said:
Well, I learned something today, and that is my idea of abuse is not the norm. I am sorry for wasting everyone's time and I will pay for the replacement part.

Thanks,
Ben

PS I may have abused it but i never flicked it open.
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Well I use my knives very hard personally. ;)

What did you do with that knife exactly?
 
effer said:
Well I guess everybody has their own way of using their knives. I still have my first spyderco native that I EDC'ed for more than a year straight (didn't have any other knives). Well, after more than a year my native looks a lot better then your sebenza.
What was the toughest job you did with the knife and how often did you have to perform it?
As for the "sharpening marks", well... doesn't looks right, but I just gonna say that you really needed to buy $40 sharpmaker, before paying $300+ for a knife.
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The toughest job i did with it was cut cardboard, wood and rope, but probably what did it in was me leaving it around my garage while working in there.
 
benjaminw11 said:
The toughest job i did with it was cut cardboard, wood and rope, but probably what did it in was me leaving it around my garage while working in there.
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That doesn't explain the lock, Titanium is extremely hard and to damage the locking bar like that would take a lot.

I have literally beat my frame locks through wood and they are all still tight.
 
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