Emerson Customer Service

mongomondo said:
I did include it, they sent it back with cash intact. Though I didn't send it back for a sharpening, I had a problem with the lockbar. They fixed that, sharpened it, and returned it with no fee.
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Did the Ti liner wear out? I talked with Derek at Emerson Knives a few years ago. He carries a Mach I and said that he had replaced the liner in his also. I've heard that Ti wears out but it hasn't happened to any of mine as of yet.
 
All I can say is wow. Thank you for posting your experience. and to the fans- of course this should be here, He is sharing his story so that others may not have the same experience. Thats like buying a car, finding it to be a complete POS and then having someone tell you "oh you shouldnt inform the public, you should bring this up with the company". Give me a break. I wont spend my money on an Emerson. Thanks again Lou.
 
I hate hearing about bad business! at least emerson isnt having his knives made in china. or is he? i ve been contemplating buying an emerson for awhile.
 
"Although I don't think that a lock back knife should EVER fail in this manner"

See I learned something new. I didn't know that emerson made any custom lock back knives. A custom CQC7 lock back-too cool. I've seen the made in China hard use series with lock backs I'd love to get a hold of one of these. Maybe I skimmed it wrong. Oh well, a guy can dream.

Sorry for your bad experiences. I've never needed CS on any on my Emerson's. My BM 975 has been used very hard when I was a LEO. I understand one of you issues is a custom order. Best wishes to you in the future.
 
Wunderbar said:
Did the Ti liner wear out? I talked with Derek at Emerson Knives a few years ago. He carries a Mach I and said that he had replaced the liner in his also. I've heard that Ti wears out but it hasn't happened to any of mine as of yet.
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Yeah it moved all the way over.
 
I know people make mistakes, and I imagine when you're the boss you make a lot more of them. HOWEVER an apology goes along way.

It seems 50% of the time I look into a knife company I find a very shady past. Just apologize throw in a free knife and its good to go! Is it really that hard? I find it fascinating people question why the wal-marts of this world destroyed small business when small business dropped the 'customer is always right' attitude.

I try not to generalize, there are a lot of good business owners out there. I guess we just gotta search to find them.
 
Lou gets my support 100%. For those who bashed Lou for speaking his mind, please think about this for a second. It was Lou's hard earned money that was held by Emerson for years, not your money. In my book, he has every right to speak his mind, and not be judged by bystanders.
 
In my book, he has every right to speak his mind, and not be judged by bystanders.
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You have a right to your opinion, of course. However, when someone posts on an open forum, they invite responses which may or may not be what they desire.

If one has a "right" to not be judged, then one is denying others their right to an opinion. If indeed you want to insist on that "right," then you've no right to your opinion, which means you're right back where you started.

Think about it.
 
Well all I can say more than I already have (drivell like I trust my life to my Emerson knives) is that as an owner of many different knives the only ones in my pockets day to day are Emerson. Yes I have one that needs to go in for repair (1) out of several and that is do to my almost constant use(abuse?) of that favorite. I am only able to part with it long enough to let it be rebuilt do to my ownership of a few spares. Oh and they are such shoddy hit or miss knives I bought 3 more this week.
 
glockednlocked said:
Well all I can say more than I already have (drivell like I trust my life to my Emerson knives) is that as an owner of many different knives the only ones in my pockets day to day are Emerson.
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Looks like someone needs some help with reading comprehension. This thread isn't about the quality of Mr. Emerson's knives. It's about how he did business with me on a custom order and how his statement of how great his customer service is, at least in this one instance, is simply BS.

As I've already said a couple of times, I like his knives. Although I had a failure with one that should NEVER occur with this type of knife, it was repaired.

glockednlocked said:
Yes I have one that needs to go in for repair
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If that was one of the knives that, as you said, "[you] trust [your] life to" and it "needs to go in for repair" and it's one of those moments where your life is in the balance, well ... the rest seems obvious. If you're happy with this sort of performance, go for it.

I've got several other brands, some custom, some production that have NEVER let me down. Of course, I'm probably not the ninja that you are. lol
 
stabman said:
One word:
Ledigo.
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Several words ... I'd love to and I will just as soon as Mr. Emerson sends a sincere apology and the money he owes me for what he turned turned into a short−term−loan instead of the purchase of a knife. Perhaps you failed to notice that I DID "ledigo" until Mr. Emerson decided to tell us all how GREAT his customer service was, when I knew better. ONLY then did I let the details of this transaction be known.

And can anyone tell me why some people think they can give others orders on the Net?
 
Lou Castle said:
And can anyone tell me why some people think they can give others orders on the Net?
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You are now becoming obnoxious.
I just lost all sympathy for your plight.
By the way, if you'll get off you high horse for a second, it was meant as friendly advice, rather than an "order."
Don't expect any in the future though.:thumbdn:
 
stabman said:
You are now becoming obnoxious.
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I was wondering how long it was before someone started name calling. ROFL.

stabman said:
I just lost all sympathy for your plight.
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Yaknow, I don't recall asking for your sympathy. SOMEHOW, I think I'll live.

stabman said:
By the way, if you'll get off you high horse for a second, it was meant as friendly advice, rather than an "order."
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Really? It sure doesn't seem that way to me. Had you written something along the lines of "I suggest that you ledigo." What you now claim, that it was meant as "friendly advice" would have been clear. Instead, it seems to me, that you were giving an order; especially in the curt, succinct way you wrote and since it immediately followed my previous post where I attempted to straighten out another poster who mistakenly thought that this thread was an attack on the quality of Mr. Emerson's knives.

stabman said:
Don't expect any in the future though.
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Gonna go cry myself to sleep now. Sniff sniff ...
 
I have been reading this thread but never made a post until now. So I thought I would put in my $0.02...

I feel sorry for Mr. Castle for the ordeal he went thru. I can understand he can't have a positive image of Emerson's customer service (if I had gone thru what he had gone, I would have been furious too. Thank God, my fairly limited direct interaction with Emerson Knives has been completely satisfactory). I also understand that when Mr. Emerson initiated a thread concerning his customer service, Mr. Castle felt he needed to make people aware of what happened to him. It's called feedback and it's very valuable.

However, in my opinion, I think the situation needs to be considered closed.
Money was paid back and a letter of apology was issued. What more can be asked? Well, if I understood correctly, Mr. Castle has an issue with not being paid back WITH interests and the "grade" of the apology he received (I guess it was too..."light"?).

Well...re. interests not paid, if Mr. Castle feels he has enough of a valid case, he should just bring it to court. Complaining about it in a public forum won't solve the issue at all, nor it's any valuable piece of information either.

Re. apology not being enough heartfelt or something similar...well this, as a European living in the US, feels more alien than anything else. I noticed in the US formal apologies are something that is SO valued and an absolute must in every situation where someone feels slighted.
In Europe, they are just words. Actions speak louder and therefore they are what we look for, over there. If we get an apology, it's fine, sure. If we don't, oh well life goes on. I think it's a winning policy that could be very well be used around here too.

So, my suggestion to Mr. Castle is: point taken re. your experience, sorry for that, but I think it's time to move on and let this stuff stay where it needs to stay...in the past.

Hope you won't have to endure further situations like the one you had with Emerson. Good luck!
 
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I own one Emerson product. It is a standard production knife and I am satisfied with it. Mr. Castle, if what you wrote is true, Ernest Emerson screwed you and anyone who objects to the contents of your posts is a brainwashed jackass. Customers should be treated better than that. I am not in a financial position where I can order a custom knife but after reading what happened to you if I were, I would not order one from Ernest Emerson. I hope you are compensated for your troubles.
 
I guess what I mean is my wore out old piece o crap Emerson is still better than most knives I have owned. And though it is worn and well used I still can barley pry it out of my pocket to send it in for refurb. Man Lou chill we heard your story we heard Ernie its all good man. I never attacked you or your soapbox I just voiced my opinion.
 
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