When customer purchase a knife, he will receive the knife with some additional accessories such as little screws and steel tapered ned, just for future use. Reate will send a new one to customer and pay for the shipping for the deficient one back to China if there is a quality problem. If the knife is damaged due to misuse, Reate can repair it free of charge, but the shipping will be borne by customer. Repairing includes changing small screws, the finishing repairing of blade and handle. The repairing can be finished within 3 to 5 working days depending on the level of damage.
We are just starting, so we will not be attending the Blade Show in Atlanta on June 6-8, 2014, but we definitely will be there next year.
We will officially start to sell Horizon Series in April.
We do have plans to make 3.5 inch and 3 inch blades. Before we make, do you have any ideas or advice for us?