I'm going to be SOGless as well. I cannot stand those types of autogenerated, vague, cookie-cutter responses to a legitimate concern. It shows a complete lack of character & concern on behalf of Mr. Frazer. I agree with Tripton, Mr. Frazer sounds like he is gearing up for some elected office. As for Chris, I'm sorry you are catching heat for this, we all know you have nothing to do with this. Nothing against you at all. As far as I can tell, you've always done your best to answer questions and help with product info that is something I respect. The rest of this business is another story.