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New Graham knives
- Thread starter Longhair4life
- Start date
that is exactly what this forum is for.
however, you left pertinent information out of your post.
they offered to refund you the full cost, plus all shipping charges. you declined, accepted the difference in price, and kept the knife.
imo, this should have been a thread on your positive experiences with ngk. instead it was a rant about an error, which they admitted and corrected.
if you get this upset every time someone makes an honest mistake, expect a lifetime of frustration.
Now that the full story is out I think we can all see that this was nothing more than a pathetic attempt to sully the name of one of the most honest and reputable knife dealers out there.
I hope all those sad individuals who felt the need to jump on the bandwagon will have a good think about their motivations.
A thread that should never have existed.
.
I hope all those sad individuals who felt the need to jump on the bandwagon will have a good think about their motivations.
A thread that should never have existed.
.
I wouldn't hammer the original poster too hard. He's probably just feeling a bit frustrated. However, NGK does an excellent job. I think the OP might not know the history of the Benchmade/NGK relationship - it has been a bit rocky for quite a while now and Benchmade has been refusing to even discuss things with NGK. With Benchmade going to a different business model, folks like NGK, who were not able to order directly from Benchmade in the past, have absolutely no way of getting Benchmade knives in the future, so there is no way they could have gotten what he wanted once they realized they had made a mistake. Beyond that it's just a matter of the store making a mistake, then doing their best to resolve the matter to the customer's satisfaction.
NGK is still top-notch in my book.
NGK is still top-notch in my book.
I recon the Gig'ster perhaps nailed this one .. Yes sir, something for nothing is my guess as well at this point, although I didn't really realize it at the time I wrote the following regarding Longhair4life's "motive". . .
. . . However, its difficult to imagine what other motive there might be, if not a freebie of some kind? . . What ever the case might be, its uncalled for to attempt to sully the rep of NGK over something so trivial.
- Joined
- Nov 17, 2005
- Messages
- 22
I know i said i would not post on this subject any more but GIG1 how the f do you know what I want. Get it through your thick skull that just because they offered a refund and i excepted the knife does not make it right that they sent me something i did not order and in used condition. Even if i did send it back for a full refund it would still have been a bad experience. I will seddle for the knife. I dont want anything for free. I was just voicing my dissapointment. I never said anything bad about NGK as a whole just this situation.
- Joined
- Mar 12, 2007
- Messages
- 958
That was the problem. No one knew exactly what you wanted. It was unclear what your 'problem' was, and what the purpose of the post was.
If your problem is they sold you a used knife, that DOES sucks, but again you did have the option to return it... But for what its worth, the two BM butterflys I purchased in the past from two different sources (neither one being NGK) both appeared 'used'. I was informed they were tested differently than other fixed blades or folders...
Are you happy with the resolution?
Rhesus Feces
bombastic simpleton
- Joined
- Jun 9, 2002
- Messages
- 11,876
I would like to let folks know here that I ordered a BM42 2 days ago from NGK and have not received it yet. I received a call from them today and they let me know that I may not have been sent the correct blade and that if it is not what I ordered that they would make it right. This is exactly why I try to always order from NGK. I have ordered many items from them and have on rare occasion been sent a wrong item. They have always BENT OVER BACKWARD to make things right.
I absolutely believe that if I was sent the wrong knife by mistake that I will come out of it absolutely satisfied by them. There is no one better to deal with than Michael Dye and Annie at NGKs.
When there was a problem in the past and I called them, I was asked what I wanted to do, I told them, and they did it. I was happy and satisfied enough that the mistake was corrected and did not feel the need to make a public post on the forums of what had happened ---at least till now.
KS
I absolutely believe that if I was sent the wrong knife by mistake that I will come out of it absolutely satisfied by them. There is no one better to deal with than Michael Dye and Annie at NGKs.
When there was a problem in the past and I called them, I was asked what I wanted to do, I told them, and they did it. I was happy and satisfied enough that the mistake was corrected and did not feel the need to make a public post on the forums of what had happened ---at least till now.
KS
I've ordered A LOT of stuff from New Graham and have had outstanding service from them in every way. These folks at New Graham are top notch vendors. They are as good as it gets as far as I'm concerned.
This should have never been made an issue here at this point.
Maybe this longhair should cut his hair so he can see straight.
This should have never been made an issue here at this point.
Maybe this longhair should cut his hair so he can see straight.
Wait so, when initially contacted via phone, did NGK offer the full refund / refund of difference or didn't offer anything at all? Knowing NGK's rep, I would have to assume that they did offer the refund options.
Now if that were the case, the OP didn't just leave out important information pertaining to the situation, he flat out lied (or intentionally misled for a less extreme expression).
According to that initial post, NGK did not offer to recompense LH4L in any way and he had to fight for the difference in cost (saying "i had to ask to at least be refunded the difference in cost" really seems to suggest that that was the absolute maximum compensation he was able to get).
If this is case, that is not cool at all. But then again, perhaps I am just over analyzing the entire thing...
Now if that were the case, the OP didn't just leave out important information pertaining to the situation, he flat out lied (or intentionally misled for a less extreme expression).
According to that initial post, NGK did not offer to recompense LH4L in any way and he had to fight for the difference in cost (saying "i had to ask to at least be refunded the difference in cost" really seems to suggest that that was the absolute maximum compensation he was able to get).
If this is case, that is not cool at all. But then again, perhaps I am just over analyzing the entire thing...
No, you wait. New Graham is one of the most reputable dealers in the business and always has been.
Could they make a mistake and screw up an order? I would expect nothing less.
Not cool? What's not cool? That they screwed up an order by accident?
These guys bend over backward to make stuff right.
Give me a break.
Esav Benyamin
MidniteSuperMod
- Joined
- Apr 6, 2000
- Messages
- 90,915
At this point, what this thread is accomplishing is letting us see how good New Graham's service really is. It's true this forum is for telling about our experiences. It isn't necessarily for telling us about every experience -- we don't live our entire lives online. But anything that comes to mind is technically OK.
We do appreciate when the original poster thinks through what he posts and writes clearly and completely. That eliminates a lot of the criticism and backbiting that went on here.
We do appreciate when the original poster thinks through what he posts and writes clearly and completely. That eliminates a lot of the criticism and backbiting that went on here.
- Joined
- Feb 8, 2009
- Messages
- 132
"Knowing NGK's rep, I would have to assume that they did offer the refund options."
No wait, he didn't say anything bad about New Graham though. It appears that he is asking the OP to verify his original post.
From all the support they are getting, New Graham's rep has not been tarnished one but by this post. No worries.
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I had an order from NGK get screwed up in the past 6 months. I ordered multiple knives and received only one even though the shipping document stated all the knives were shipped. I picked up the phoned and called. The person I talked to told me I was correct and asked me what l wanted....the missing knives or a refund. I wanted the knives and had them 2 days later.
There is no way NGK would deliberately deceive or try to hose anyone on a purchase.
There is no way NGK would deliberately deceive or try to hose anyone on a purchase.
- Joined
- May 9, 2000
- Messages
- 29,205
I haven't seen anything posted in this thread that would cause me one bit of worry about ordering from NGK.
Sorry if I was unclear with my post (I made it in a rush as I was getting ready to head out the door). I was saying that in his original post the OP made it seem as if he had to fight NGK just to get the difference refunded. But from what I know of NGK's rep, they always try to satisfy their customer and that wouldn't have been the case; they would have offered the option of the price difference or a full refund - whichever the customer wanted. Basically, saying NGK is a very reputable seller and that the OP was lying / intentionally misleading us with his first post.
My apologies to you and Longhair for coming on too strong.
Longhair felt slighted and posted his feelings. That's ok by me, when the whole story is told.
Me and a few other folks that have done a lot of business with NGK were defending a knife vendor that is a true asset to our knife community and want people who are reading this thread to know that, in spite of the occasional mistakes made by them.
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- Joined
- Feb 14, 2009
- Messages
- 51
Looks like I spoke before all the details came out. I apologize to NGK for that.
While I'm at it, I would also like to say that I've bought quite a few knives from NGK and their service has been flawless. All my orders from them have been filled correctly and shipped ASAP.