New Graham knives

Longhair4life said:
Even if i did send it back for a full refund it would still have been a bad experience.
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A company screws up, not many of us can say that we haven't screwed up something, offers to let you send the knife back for a full refund and it's still a bad experience ? Disappointing maybe because you didn't get the knife you really wanted, but the error would have been rectified. Not the end of the world....
Now if you had called them and they said to bad, we are not going to do anything about it, then you would have a legitimate bitch. THAT would be a bad experience.




Keith Montgomery said:
I haven't seen anything posted in this thread that would cause me one bit of worry about ordering from NGK.
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Absolutely :thumbup:
 
Hey guys, sorry I am so late posting to this thread. Taking a couple of days away from the store to visit my daughter in the big city of Richmond (the Fan district is really something). Gotta brag on her a little. Second year at VCU...double major..Forensic Science and Chemistry...4.0 (did someone get in there before me???) OK, first, Longhair, my apologies for the mix-up on your order. We do not intentionally bait and switch our customers. I think the girls at the store have honestly tried to make this right with you. I realize the agrivation and dissapointment caused by this transaction and I am sorry for the anguish. The offer is still on the table if you want a full refund. Second, I appreciate the outpouring of support for us from members here. You folks humble me! Most here recognize we try to do it right the first time. It is simplier for us and better for our customers. Sometimes we fall short. This is one of those times. My girls bust their behinds to get order out fast and correct, but shitsky does happen. When it does, we have, in the past, always tried to make it right with the customer.....and will continue to do that when, not if, we make another mistake.
My wife says I am off from work and need to get back to caulking windows in my daughters appt. Nice vacation! Back to Bluefield Sunday.
Regards, Mike @ New Graham @ Richmond
 
I wish this would have been disclosed in the original post. This puts a different spin on things!



Our employee Annie, on Bladeforms offers again to fully refund the knife plus shipping



I apologize for the premature post.
 
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I've been here quite a long time. This thread was resolved in the first half of the second page with BOTH parties happy.

The other two and a half pages make no sense whatsoever. This forum is for Feedback, the OP gave it, we got it, NGK gave their side, everybody was happy. The OP did not leave anything out, there was no lack of clarity.

The following posts make no sense:

The usually spot on Esav:
This story is not clear at all. Did you get the difference refunded?
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From Annie:
No need to make nasty comment's about our company.
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From chickenplucker:
This could have been handled without coming to the forums.
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From Tom Walker AFTER the OP said he was AOK:
Longhair4life, the offer is on the table to refund your money, your shipping. It's up to you now, as it always has been, on what you want to do about it, we can't make those decisions.
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From GigOne (this is what the forum is FOR):
Posting in GB&U after he agreed to the price difference refund is absolute BS !
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What's happening to this Forum? It's clear the OP is a good guy and so is NGK. Get over yourselves guys! Good guys make mistakes, they correct them. Good guys will make mistakes even in the process of correcting others, the outcome for the OP is as good as could be expected for the situation (he did not get the knife he wanted) and NGK are still good guys.

Why is everyone so upset? He did not nominate NGK for the GBU Hall of Shame, he just posted his experience!
 
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New Graham is always my first choice and never had anything but a great transaction. Can't wait to see the new website/design. You can't please all the people all the time...such is life.
 
Brownshoe, every Dealer probably has you as an ex-customer.....................go figure :rolleyes:

And

How dare they not compensate you by sending you a pair of Scagels for their error, what a sad day that must have been when all they did was make things right and not better...................:jerkit:

NGK are superb Dealers but they cannot please the unreasonable and the unpleasable
 
Michael Dye said:
Hey guys, sorry I am so late posting to this thread. Taking a couple of days away from the store to visit my daughter in the big city of Richmond (the Fan district is really something). Gotta brag on her a little. Second year at VCU...double major..Forensic Science and Chemistry...4.0 (did someone get in there before me???) OK, first, Longhair, my apologies for the mix-up on your order. We do not intentionally bait and switch our customers. I think the girls at the store have honestly tried to make this right with you. I realize the agrivation and dissapointment caused by this transaction and I am sorry for the anguish. The offer is still on the table if you want a full refund. Second, I appreciate the outpouring of support for us from members here. You folks humble me! Most here recognize we try to do it right the first time. It is simplier for us and better for our customers. Sometimes we fall short. This is one of those times. My girls bust their behinds to get order out fast and correct, but shitsky does happen. When it does, we have, in the past, always tried to make it right with the customer.....and will continue to do that when, not if, we make another mistake.
My wife says I am off from work and need to get back to caulking windows in my daughters appt. Nice vacation! Back to Bluefield Sunday.
Regards, Mike @ New Graham @ Richmond
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You shipped this guy the wrong knife?????

How freaking dare you!!!

To make it right please ship a 2009 24' Boston Whaler with twin 300 HP outboards to my home ASAP and I mean ASAP

And if you send one more wrong order to any of your 50,000 customers, I expect, no demand, you ship me a new 2009 Ford F250 to tow the boat with!!!

That's the cost of just making things right Damnit!!!!:grumpy::D:D:D
 
The only one with a problem concerning THIS FORUM is you Orangejoe.

May I suggest you try www.toofreakingbad.com

Imagine how boring this place would be if Poster A said he got a bad deal from Poster B and poster B said blah, blah, blah. In your book it would time to lock it down.......................boring

or just go to Political....................................
 
Longhair4life said:
She did not offer to make things right or anything anything like that so i had to ask to at least be refunded the difference in cost from the older model and new one. I was very suprised that a company with its rep had done this to me. If they did not have the knife i ordered call me and let me know you dont have it. Dont send me a knife that is used and did not order. ANyway, I am just highly dissapointed.
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Michael Dye said:
please send the item back and we will give you a full refund plus your shipping cost both ways
Thanks
Annie :)
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NGK-Webmaster said:
Mike's out of town today and I'm sure he's not going to be happy about seeing this post but what's done is done.

The facts as I see them are:

-Longhair4life received the wrong, that was our fault.
-Longhair4life called us and told us about our mistake.
-Longhair4life decided to keep the knife and a refund of the price difference.
-End of that story, or should have been.

Next chapter:

-Longhair4life complains about the transaction on Bladeforums, thats his right, we have no problem with that, but he should have stated that he chose to keep the knife and accept a refund and not leave it open that we somehow were ignoring him.

-Our employee Annie, on Bladeforms offers again to fully refund the knife plus shipping.

Tom Walker
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OrangeJoe said:
I've been here quite a long time. This thread was resolved in the first half of the second page with BOTH parties happy.

The other two and a half pages make no sense whatsoever. This forum is for Feedback, the OP gave it, we got it, NGK gave their side, everybody was happy. The OP did not leave anything out, there was no lack of clarity.
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If you re-read the entire thread OJ, the OP DID leave something out: the fact that they offered to refund his money plus shipping PRIOR to his post here. This is a lack of clarity on the OP's part.


OrangeJoe said:
What's happening to this Forum?
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I think people are posting too much and reading too little.
 
If I'm reading one of the OP's concerns right:

"She did not offer...."

He's probably a little upset that said customer service rep didn't initiate corrective action or take ownership of the mistake right away, instead, having him ask for a remedy to a problem that he feels shouldn't have slipped by in the first place (ie. take a quick look at the price tag, then at the invoice and if they don't jive then alarm bells should ring). I can understand the frustration if this is really what went down initially with the OP surprised at whatever attitude brushed him the wrong way and made him post here.

We're only human, we all have our bad days, but NGK made it right and that's what counts.
 
Derek24 said:
If I'm reading one of the OP's concerns right:

"She did not offer...."

He's probably a little upset that said customer service rep didn't initiate corrective action or take ownership of the mistake right away, instead, having him ask for a remedy to a problem that he feels shouldn't have slipped by in the first place (ie. take a quick look at the price tag, then at the invoice and if they don't jive then alarm bells should ring). I can understand the frustration if this is really what went down initially with the OP surprised at whatever attitude brushed him the wrong way and made him post here.

We're only human, we all have our bad days, but NGK made it right and that's what counts.
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Horse hockey.

NGK made it right as soon as they were told of the error and offered a full refund with shipping both ways. Lots of stores out there would have given him the run-around. They didn't. But he whined like they did. He made his decision, then he whined about it.
 
Longhair4life said:
"FEEDBACK: The Good, The Bad, The Ugly! This is your area to tell about your experiences (Good or Bad)"

This is the area this is posted in and i am telling you about my experience. I will not post anymore on this subject.
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FWIW most folks exhaust all means of getting situations resolved before posting negative stuff in GB&U & consider it a last resort.
 
knarfeng said:
Horse hockey.

NGK made it right as soon as they were told of the error and offered a full refund with shipping both ways. Lots of stores out there would have given him the run-around. They didn't. But he whined like they did. He made his decision, then he whined about it.
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Don't horse hockey me buddy, and read what I wrote thoroughly before responding like an ass!

I'm not even gonna bother explaining, haha, WTF, some people's children. :foot:
 
A.P.F. said:
About time to lock this thread - no?
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I'd say no. First, I don't think the mods would do it. Not the BFC way. Second, I don't think Mike would like it, and third, it gives us a unique opportunity to see where some posters heads are.
 
SPXTrader said:
I'd say no. First, I don't think the mods would do it. Not the BFC way. Second, I don't think Mike would like it, and third, it gives us a unique opportunity to see where some posters heads are.
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Good thinking. :thumbup:




.
 
I will just say, from this thread I can't wait to order my Spyderco Police from NGK
:thumbup: Thanks for making up my mind for me.
 
NGK's been more than nice with me even when the mistake was clearly my fault (asking for a pre-order and then not notifying them I had a new email address and getting snippy at them when I called), so any sort "they should've done better" after all of these offers to refund money and shipping doesn't really fly. It would require a time machine.
 
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