LOL Did your toes get stepped on, big guy?
I never said Randall had raised it's prices, I said that the demand and prices for Randall knives were driven by their reputation for quality which had been earned over time.
I will admit that it sounds like I claimed that the Randall's in WWII were stainless, whereas I was really using WWII as a time-frame, as that's when the fame really started to build. You may choose to believe this as a dodge if you will, but I'd hasten to remind you that Goodyear all nylon corded tires (mentioned in the same paragraph) weren't IN that war, either.
My attitudes towards Gary Randall or the current company are not based on my not liking him--I do not know the man and so couldn't possibly make the call whether I like him or not. My view comes from the only two transactions that have been made with the Randall company in the last ten years that I've had any connection with, which regarded orders friends of mine had placed. Again, I do not fault Randall at all for making mistakes. Every single knife maker from Busse to Cold Steel to Puma will have imperfect or not-exactly-as-described knives slip out, there's no way to get around it. How those problems are handled is the question, though, and the poor manner in which it was handled is what bothered me.
I don't actually expect you to pay any more attention to this post than you did to my original as you seem more interested in throwing a temper tantrum, but again my first communication to Randall--following the chew-out my friend received on the phone--was nothing more than a collection of pictures along with my view that the damage seemed excessive even for what would be considered abusive use, which the knife was not subjected to, and they might want to examine it more closely before making a call. No commentary, no stones being cast, just visual aid offered to see if they wanted to take another look. The dismissive, condescending tone received in reply was their contribution to the back and forth, not mine.
The knife's owner is, as I've said, non-confrontational and was going to leave things be, but in my view things had progressed from honest mistake to poor customer service. So, I threw the "knowing how to make a knife" line back at them with a snide comment or two, hoping that somebody would get pissed off enough to want to shut me up and prove me wrong by taking the knife back and telling me I didn't know what I was talking about. They didn't. They sent a replacement knife. And whatever you think of the way I handled speaking to them that second time, it couldn't have possibly contributed to their response since they never responded to that second message. Now you can take that as you like, but as I see it, based on the amount of lip they were dishing out initially, the later silence seemed to speak volumes.
As to the rest, whether you buy it or not, I really couldn't care less. The opinion of someone who considers people "jerkoffs" because they're disappointed in something that was not made the way they ordered it (and paid hundreds of dollars and waited half a decade for) doesn't impress me. The chips happened from forces directed at slight angles to the main line of the cut, which can happen no matter how careful you're being when pulling through a tough cutting medium, and I know the cold contributed as well. When the knife is at 57HRC, the edge might roll a bit. When it's at 50, or even 52, apparently it fractures. The handmade argument doesn't fly either. We're not talking grind lines being slightly off, we're talking about paying attention to the materials that were selected. If they order brass and you give them nickel, you've made a mistake. If they order no sawback and you cut saw teeth on it, you made a mistake. Fine, everybody makes mistakes. The burden of making it right is on maker, not the customer. That's true of knives, Rolls Royces and steaks in Kansas city.
Now I will make the admission, upon reflection, that the irritation-inducing reply I received was not signed "Gary" at the bottom, so it may well not have been from him and so I apologize for bringing his name into it. I tend to look at things from the Army viewpoint, that whoever's in charge is the one at fault, and so I directed my opinions in that way. If it was not him, then I hope some general ass-kicking either has taken place, or will, because whoever it was needs to understand that he or she represents the company, not him or herself. And perhaps it was just somebody having a really bad day (or month), but in that case they need to excuse themselves from answering the phone or emails.
In the end, the incident was resolved, and whether it was because of my tone or not, I'm glad they came through.