With all due respect, I never said anything along the lines of "too bad, no refund." In the past, I've reversed trades, given partial refunds, given full refunds, and even paid out of pocket to cover the loss of an expensive international package. But, every time it was because of a mistake I made. I own up to those. I just ask that there actually be an issue to justify the refund. I'm not Amazon, I'm not Blade HQ. Even they have a window of time and charge a restocking fee if the reason is because of preference. And, honestly that's what it looks like to me. He bought a knife without asking any questions and is upset that it isn't to his liking. If there was damage or if it wasn't locking, I would ask for proof and instantly take it back. I'd also pay for their return shipping and offer an apology. In fact, that exact situation has happened before. I think that's a fair way to go about things. Refunds are a pain. They're inconvenient and no one really wants to deal with them.
The entire time, I was trying to see if there actually was a problem with it. I'll admit, I started off with some bias since I had personally carried and used it but he never proved that there was an issue. He started off saying complaining about the action and detent. Then when I explained the pivot, he switched to just the detent. Then, he starts making claims that the entire frame is out of alignment. I ask for proof to back up that last claim.
Now, about 6 weeks later he's saying I maliciously lured him into paying F&F just to rip him off, saying that I planned to do this. We all know that's false now. Excuse me if I'm being harsh here but from the beginning I treated him with respect and just asked for proof of his insane claims. If the frame was actually out of alignment, I would have noticed and sent it back to Chris Martin myself. Not too long ago, he did some warranty work for me (detent ball fell out on a DUB so trust me I know what having no detent feels like). Easily one of the most responsive makers I've ever dealt with. I even sent in another DUB for spa along with it. Had both back within a week. So if you want an unbiased party to take a look, the maker himself is about as good as it gets. Not that I have anything against T.L.E. Sharp. I've done business with him before too in the past and I'm still carrying knives with his edge on it.