Strider "warranty" process

Status
Not open for further replies.
I've heard too many bogus stories of Strider's customer service. Couple that with Mick's bullcrap and that's a recipe for disaster. If the guy running the damn company is shady as hell, how could we expect their CS to be any different? I would expect better correspondence from a company selling $400 knives.

And don't get me started on his designs. I've held them before. Ergos are horrible (IMO) and the blade to handle ratio is all jacked up (again, IMO).
 
Absolutely, I just take it personal when I got out the army in 2012 all the soldiers I knew take it personal about stolen valor. Its shameful and embarrassing.
Lycosa said:
I knew nothing of the story when I bought the knife.
Can't peeps make mistakes?
Click to expand...
 
shinyedges said:
I guess you'll go on supporting wannabe stolen valor losers lol good luck
Click to expand...

Not really, since they cost $500 and I'm going back to university due to the lack of jobs in the area.
The one thing I won't be doing is losing any sleep.

Good luck on your hopeless internet crusade. :thumbup:
 
Not everyone cares for morals its ok. Sleep tight.
stabman said:
Not really, since they cost $500 and I'm going back to university due to the lack of jobs in the area.
The one thing I won't be doing is losing any sleep.

Good luck on your hopeless internet crusade. :thumbup:
Click to expand...
 
As to the original topic of the thread, it seems from all reports that the warranty service can be slow, but stuff eventually gets fixed.
And communication can be spotty.
Glad I can do most repair stuff myself. :thumbup:
 
Yea I remember, I guess somehow your morals don't think lying, and shoddy character is a no no.

Anyway I won't reply to you any longer since you support stolen valor losers. And find it morally acceptable.
stabman said:
Oh I have morals...they just aren't yours.
Remember the discussion in the thread you made about this very subject?
Click to expand...
 
shinyedges said:
Yea I remember, I guess somehow your morals don't think lying, and shoddy character is a no no.
Click to expand...

If you recall, I drew the line at racism (I really, really hate racists).
And people ripping me off.

The only lies I care about are the ones I can control, as in my own conduct.
 
This thread is about warranty, not moral issues.

OP, any updates?
 
Agreed I won't bring morality up again, sorry.

I too would like an update? Perhaps he's still being ignored and has no update?
CJZ said:
This thread is about warranty, not moral issues.

OP, any updates?
Click to expand...
 
wonewin78 said:
Sigh. It's not really encouraging to keep hearing these kinds of feedbacks as a strider owner. My SnG has bladeplay and I've been meaning to send it in, but these experiences+living international sounds like a recipe for distaster for me.

Some options that I see are
A. You could send Josh at instagram a DM about your situation. I think it's striderknives_josh or something like that. I've had success getting a question answered through that way.

B. Log on to the USN, and send Josh or Mick a private message. Or make a post about it at their Strider sub forum. Josh and Mick often see/post there. A piece of advice though, many people there can be very defensive, so just word your post in a not whiney, where the hell is my knife I hate Strider way. (Not saying that this post was) I understand you must be pretty upset/pissed off (I would be furious... Unacceptable warranty for a 400 dollar knife) but that would just cause drama, and not aid to your situation at all.

C. My least favorite option, just wait. Many people have received knives from Strider without a notification that their knives were out. Maybe your knife is out too. Judging by your situation, I really don't think so, but who knows.

Hope this was of help. Keep us updated. I really hope you receive your knife soon.
Click to expand...

To try and get this thread back on track, as someone who is especially well versed with their warranty service (used it 4 times now), I will give my responses:

A. Don't DM Josh. He won't answer, I tried the same thing and it's not going to get you anywhere. Don't try and contact Josh in general, he apparently does not respond to peons, but some of the diehard fanboys appear to have a direct line to him.

B. I made the mistake of posting a thread on the USN in their forum asking whom I should get in touch with because Josh was not responding. I tiptoed as much as I could because I didn't want to get tarred and feathered for posting something negative (I had to send an SnG BACK to Strider after I had already sent it in for not having enough lockbar tension). With a fair amount of snark, Mick indicated I should email Jeff@striderknives.com, who did respond rather promptly and did agree to pay the prohibitively high return shipping cost because the repair work they did was faulty.

C. Usually the best option, but in this case I would email Jeff. I think you'll have better results.

That being said, it's sad that these threads always have to devolve to Mick's past. I don't endorse it, and the information is certainly out there for anyone who is curious. But that being said, Strider Knives isn't going to stop existing as a company anytime soon. People need to know how do deal with their CS.
 
stabman said:
You know the unofficial rules...every Strider thread ends up this way. ;)
Click to expand...

+1 Having a civil discussion about Mick Strider, & Strider knives, without controversy, is next to impossible.

shinyedges said:
Being a stolen valor loser, liar, with crappy customer service will do that.
Click to expand...

Shinyedges: thank you very much for your service. I can definitely empathize why this is such a sore subject with you...just hold your head high, & be proud, of who "YOU" are, & for the sacrifices that you made, patriotically serving our Country!

As for the OP here: I hope that you get your Strider knife back soon, & in the condition you expect a $400+ knife to be in.
 
Status
Not open for further replies.
Back
Top