TAD Gear

The more I think about this the more I feel that TAD has done all that could be expected of them. Even if they did have the wrong information as far as insurance was concerned, they did make it clear that they would not accept responsibility for a lost shipment. They gave the customer the choice of having the knife shipped under their terms and the customer agreed. If he was not comfortable with the terms of the agreement he should not have given the go ahead. This is an unfortunate situation, but PartialSerrations was given the opportunity to just say no. What more could TAD have done given the information that they hand at hand?
 
I have to agree with TAD here. If they told the customer that it was going to be shipped uninsured and he agreed to that then they can not be held responsible if the item gets lost in the mail.

I've delt with TAD Gear a couple of times and have received nothing but excellent and prompt service from them. I like dealing with them and will do so again in the future.

I've also been sending a lot of stuff to APO's recently with my wife overseas. I know for a fact you can insure something (I insured her $1200 laptop I sent to her) but if the post office gave bad information that still isn't TAD's fault. I've been lucky, all my APO shipments have arrived within a reasonable amount of time and lately it has only been taking 2 weeks or so (to Iraq).

Wow..the more I think about it the more I think that this situation just sucks! I hate to see somebody losing out on there money or on something they purchased, especially someone serving our country for us. On the other hand, TAD shouldn't really be responsible for it either since everything was carried out according to agreed upon terms.

Heres hoping a good solution is found, good luck!
 
If both parties have an agreement and both side understand the risk involved that should be it. PS agreed to the terms. PS understood the risk. He took it and lost.

I have bought thing from over seas and I have been told that there is a risk in sending it and it could get lost, stolen are confiscated by customs. I have agreed to those terms becuase I understand the risk. I have only lost once. I sure as hell didn't cry over it. It was a risk that I took, not the sender.

I know TAD has been looking for the package and they have made calls to try and find out where the problem is. Has PS done anything on his end to try and help out, other then to put the blame on TAD??
It's called team work to resolve the problem. I am also sure that once everything has been done to resolve the issue, TAD will probably end up taking the lost and refund the money. They are great folks and they will bend over backwards to keep the folks happy.

We will see what happens and I hope it all works out.

Brian
 
Here are several critical phone numbers in case there any future doubts or questions as to what service(s) are offered by the different shipping agencies that are used. . .


USPS

1-800-275-8777

or

Military Postal Service Agency 1-800-810-6098



FedEx

1-800-762-3787


UPS

1-800-742-5877 - Domestic Services
1-800-782-7892 - International Export / Import Services
1-800-833-0056 - TTY/TDD Access for the Hearing Impaired





;)
 
Originally posted by oupa
There is no finer gent than PartialSerrations.
Anyone who wants to take the trouble to look up his previous posts can only but agree that he is an eloquent, likeable and kindhearted individual.
All who have had dealings with him can vouch for his honesty and integrity.
I received an e-mail that said that he had been banned at USN, because TAD did not like his "attitude".
If this is true, I can but shake my head.
How USN members can tolerate such actions is an inditement of their sense of fairness.
How makers can support such a place astounds me.
Dirk
Click to expand...

Oupa : this has nothing to do with the USN , please don't play the forum card.

This is a deal with TAD and PS.

The reason he was banned is not going to effect the outcome of this.

TAD - informed him it would be shipped UNINSURED - He aagreed , item shipped. TAD fulfilled their side of the deal as far as I am concerned.
 
A deal was struck, in which the details were agreed upon by BOTH parties, what is so hard for people to understand. :confused:

There are always risks in shipping abroad.

Anklepocket: Didn't you ask to be banned?
 
Yes, I did. It was a very upsetting time especially being a hasbeen and all. Some would argue that's better than being a neverbeen.
My appologies. You caught me in another mood.
Edited to add:
I love all knife people.
 
TAD - informed him it would be shipped UNINSURED - He aagreed , item shipped. TAD fulfilled their side of the deal as far as I am concerned.
Click to expand...

Let see proof the item was shipped :eek:

I know, I am getting out of hand and seriously doubt that anyone purposely got ripped off here. I have an envelope that went missing that I sent from NC to CA to my bank and they have received deposits after this one, so it’s defiantly lost. AND IT SUCKS!! I just have sympathy for the only person losing out in this thread and that’s PS.

If someone wants to take up a collection to replace this knife for PS, I will be happy to donate as much as I can afford.
 
Refuse to ship anything Uninsured,even if the buyer requests to take the risk.It will always happen if it does get lost or stolen the buyer is going to still expect his merchandise,don't even put yourself in that position period.Good Luck to both parties.
 
If someone wants to take up a collection to replace this knife for PS, I will be happy to donate as much as I can afford.
Click to expand...


I for one will be glad to contribute.For two reasons. 1st in honor of PS and a thank you to him! 2nd TAD is well worth it!
 
I have dealt with TAD on a couple of occasions, the first was a great price w/fast and free shipping. The next time I ordered several things totaling more than the $100 to get free shipping. I was notified that some of the items were to be back ordered so I told them to hold the order till everything came in to save on (get free)shipping.

Afew weeks went by and I got a notice letting me know that all but one of my items were shipped which made the charge less than $100 so no free shipping. I called to complain and TAD made it right by shipping my next order free and gave me credit for the first shipping charges. Now that's good business.

I buy sell and trade on ebay and the forums a lot and I never ship without delivery confirmation or insurance or some type of tracking. To ship any other way is just setting your self up this to happen. Here's a chance for TAD to learn something, I really don't think they need the business so bad that they need to take a risk like this again.

The people at TAD should feel bad about the situation regardless of the agreement made before shipping. I have not seen any replies from TAD people expressing as such. This is just a very unfortunate situation, I hope this works out for both TAD and PC.
 
Originally posted by TheBadGuy
Let see proof the item was shipped :eek:
Click to expand...
You are getting out of hand. There was no need for that remark. We don't even know the shipment was lost and not just delayed. Six pages of commentary on a situation that may not even be a problem. Amazing.

I think it's great that both PartialSerrations and TAD Gear have so many supporters here. Think about what that means, and give the package just a little more time ... please.
 
You are getting out of hand. There was no need for that remark.
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That remark was made in jest. I thought that was apparent. It appears that this guy PS lost a $200+ knife and the only thing that anyone wants to say is "Oh well, you agreed to it" This guy is not overseas on vacation you know. As mentioned, I just have sympathy for the purchaser. No need to have any for TAD, they got there money :(

I don't want to come out like I am bashing TAD. I think they have an AWESOME website and most, almost all of the customers are very satisfied. I just think it was neglect on there part to not insure the package. Agreement or not, businesses need to know the ins and outs of shipping as much as they need to know there products.
 
I've dealt with TAD a few times, 5 or fewer as I recall. I have never had any problems with the service I received. I was always kept informed and communication was great.

However, this post isn't about TAD's reputation. No one will argue that their rep is anything beyond stellar. I think they have proven themselves in that department.

Here are my thoughts... Until the item is in the buyers hand and meets approval, the deal is done. The seller is responsible for the cost of the item until the buyer receives. If the seller chooses not to pay for insurance (or believe they can not obtain it on a certain item) then they choose to eat the money if the item is lost.

That is the way I see it when I sell an item on the forums or ebay. If I receive the payment, then I am responsible that the other person receives the item. Until they receive it, the deal is not complete. Others may view it a different way, and that is fine. I just wanted to throw in my opinion. Like I said, TAD is a great company and I wouldn't hesitate to deal with them again. I'm just not sure I totally agree with their stand in this situation.

JR
 
Some of you folks make it sound like TAD is keeping the money and telling PS to F@#K off. That is not true. TAD was just trying to find out what happen to the order.

I also noticed something else about this thread. Three pages long and alot of folks pointing fingure. We only heard once from PS. I know he's been on the forums since this hole thing started.

Hey PS, what about and update from your side. This is your thread.

Brian
 
Wow,
I take 3 days off to study for a college examination and wow,I'm being called out so here I am in full effect. First of all, it's shameful to me that I had to resort to something like this in order to get the attention of a retailer. I won't buy the line that the New Years Eve holidays were the reason for not answering emails. I received emails diring the holidays at work and I made it a point to answer them just as fast as I can. We weren't just talking about one or two email either. I also posted this very same thread on the Usual Suspects Network Forums and I got banned immediately. No where in there rules did it state I couldn't complain about a particular retailer. This really shows me that TAD Gear and USN have some kind of drug deal going on. In there forums you are likely to read profanity and some really nasty comments in their "Who Sucks Forum". I was professional in my opinion when I posted this on their forums and even here at Bladeforums and yet I was still banned. I guess I'm not part of the so called Mophia. If that's the way they do things there then I'm better off not be a part of that foolishness and nonsense. Nobody deserves to be talked about like they are trash or 2nd class humans regardless if they did something or somebody wrong. We are humans here and sometimes I feel that is forgotten. Fellow forum members beware. I feel you have a right to be forewarned. I have no anomosity towards TAD Gear nor do I intend on beating them up. I simply addressed a problem and now I got their attention after being ignored. Do I hate them? No absolutely not. For the record, you can insure packages to APO addresses because I have to physically sign for them so they can be tracked. The post offices like to bewilder you and misinform that they can't but that's a lie. I will continue to check with the postal clerks daily to see if this package shows up. Thanks again to all those who replied. You all are great and that's what makes these forums so wonderful
 
Wonder if a letter to the Postmaster General might save other servicemen from similar problems in the future. If erroneous information being given out by USPS employees can cause financial loss to anyone, it's bad, that it is exposing US military personnel to such loss makes it, in my opinion, even worse.
 
Posted by Randal16-1:

TAD was just trying to find out what happen to the order.
Click to expand...

:confused:

USPS offers several services that gives "them" and "their customers" the ability to locate parcel(s) or letter(s) shipped. Those services are Express Mail, Delivery Confirmation & Signature Confirmation.

Without those there is absolutely no way to hunt down/track/locate the parcel or letter while it is in route. Nor will USPS send a "USPS rep", at each facility between California and Korea, to hand sort through hundreds of thousands of parcels for that one little box.

It just doesn't work that way !

As soon as you call the Post Office to have them locate a parcel, that has been shipped and it didn't go Express Mail, Delivery Confirmation & Signature Confirmation, you're going to receive one of these - - - - -> :rolleyes:

If the parcel or letter was shipped using "Certified mail or Registered mail or Return Receipt". . .your postal employee will tell you that you'll have to wait until the intended party receives the parcel or letter before they, USPS, can react.


If. . .by chance. . .your postal rep is telling you that they have or will send their people out to locate a parcel or letter, that didn't go Express Mail, Delivery Confirmation & Signature Confirmation, your butt should hurt from having barbed-wire smoke rings blown-up your hootie-hoo. ;)




Posted by Esav:

. . .and give the package just a little more time ...
Click to expand...

2 months has elapsed already. How many "more" months should one wait ? 2 ? 4 ? 6 ? 8 ? 12 ?

Granted. . .USPS can be slow shipping to APO's/FPO's. . .but not that slow. ;)
 
Partial Serrations: I really don't want to start a flame war, so I'm going to confine this to two VERY specific questions. I'd really like to hear VERY specific answers, OK?

Before the deal was finalized, did TAD tell you, TWICE, that they could not insure or guarantee delivery of your purchase, because it was an overseas APO?

Did you agree to those terms?

Thank you.
 
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