TAD Gear

Posted by Colinz:

Don´t you understand how a free market works?

Yes I do. And thank you very much for asking.

I also understand good customer service. . .if I didn't the business that I own and manage wouldn't be as successful as it is.



Posted by Colinz:

Edit: deleted a stupid remark from me to Gigone -here-


And you were talking about poor behavior earlier. :D In the future, if you get the urge. . .shoot it to me in an e-mail. ;)
 
Posted by Keith Montgomery:

One of the bad things that could come from this situation would be that TAD will now decide that it isn't worth the hassle to ship to APOs and stop doing so. I wouldn't blame them a bit if this was the decision that they made.

On the contrary. . .they now know that they can insure parcels to APO's/FPO's.
 
my thoughts exactly...had this been a person to person deal instead of dealer to person , and the same agreement was made , would you all have felt the same way that a refund needed to be done ?

I feel TAD went out of their way to provide excellent customer service , and allot of the other dealers could learn allot from them.

You don't like TAD , don't deal with em , leaves more stuff in stock for me to buy :D
 
Originally posted by GigOne
On the contrary. . .they now know that they can insure parcels to APO's/FPO's.

I guess you are right about that, but considering all the problems that have been brought up about what can happen when shipping to APOs, is it worth the hassle even if you can insure the knife. Just because you can insure something doesn't mean that you want to go through the hassle of the claim process every time a knife doesn't arrive in a timely manner.
 
And you were talking about poor behavior earlier. In the future, if you get the urge. . .shoot it to me in an e-mail.

Ah, but I retracted before anyone read it. Check the edit time... missing. :)

Not interested in e-mailing you... unless we are doing a deal and I need a refund... :D

/Colinz
 
If this is a person to person deal, and I receive the payment, then yes, it is my responsibility to make sure that person receives the knife. If I believe I can't get insurance on the item, then I either refuse the deal or I take the chance of having to eat the money. For me, that is how it works.

The buyer is responsilbe for making sure I get the money. Had this guy sent TAD a check/mo that never got there, then would he get to keep the knife anyways when it arrived? That is the same thing when you flip it around the other way. It is the responsibility of both parties to make sure the agreed upon items arrived in agreed to condition.

I think TAD is doing the right thing by offering the refund. To me, that is the way business is done. Grant it, my perspective is from an individual so I don't have to deal with these things on the much larger business end.

I still don't see why people are jumping on PS in this thread. I don't believe he acted in any form of an unreasonable manner. He was polite, he didn't call names or throw flames, and he never tried to drag anyone through the mud. I think he handled it very well. I feel he had a ligitimate gripe, and he voiced it. Also, I won't pretened to know what went on before this post or elsewhere in the internet world. He may have been rude and disrespectful. I am simply going on what I have seen in this thread.

I still think the outcome of this was right. It took a little more time then normal, mainly because of holidays and public posts. But TAD ultimately came through with the right thing, which they do on a consistent basis. They are showing why they have such a high standing in the knife community.

JR
 
As said earlier:

IF any shipping deal conditions is agreed upon by both parties then i just can't in anyway see how suddenly the agreement doesn't apply?? Just because something went missing, which was a possibility know to both parties, and that's just beacause everything were made clear from the beginning.

Everytime i order frpm TAD i order un-insured (for various reasons).

I always make sure that i express that if anything gets lost it is my responsibility, not theirs.

Would i bitch and moan if something got lost? H*ll yeah, but not to them, and i would definitely not demand a refund, not 50%, not 70% nothing...

I don't see how it would be up to them to double and triple check any and all information they get from the post office? That's is just stupid..

My word is important to me, if i have agreed on something i stand by that.

I very much hope that PS gets his knife in the end, losing stuff/knives is always annoying.

Just beacause someone is doing service for his country doesn't mean that he is always right, does it?
(i do of course have the highest respect for anyone doing such a thing)
 
IF WAR IS HELL, TAKE A BETTER PITCHFORK THAN THE DEVIL---Tag line from Partial Serrations last post.

Folks, I believe we have a whole new ball game here.

I have a good memory, and this tag line looked very familiar. So, I called Lester at TAD this morning, and asked him if Partial Serrations' real name was "So-and-So" and he said it was. That was when my blood pressure went through the roof.

Back in November of 2002, I sold this same person a knife through this forum, and shipped it to him at the APO in Korea. That's when I was first told by the USPS that such shipments couldn't be tracked or insured. Weeks later, this person e-mailed me and told me the knife had never arrived. Feeling badly, I bought a brand new one, and sent it to him again, because I felt badly that he'd lost out. This wasn't a horribly expensive knife, (under $100), but it was still $$ out of my pocket. I later sold him another knife, but shipped it to his sister's stateside address.

THIS now turns out to be the person who claims his knife from TAD has gone missing. Well, I can't prove or disprove that, but I damned well have NO sympathy for his loss, if one even occurred. This is someone who, supposedly, ALREADY had one knife go missing through an APO shipment, knew ALL the risks associated with such shipping, due to our deal over a year ago, and yet STILL wanted to go through with a costlier deal with TAD? And when another knives goes "missing" plays the poor innocent who wants a refund?

Something smells rotten here folks, and I for one do not believe it's TAD's business conduct. The rest of you feel free to pony up your own knives and dollars to contribute to PS's toy chest if you like. As for me, this is just waaaaaaaaaaaaaaaay too similar in content to my deal with him, for me to believe in coincidence.
 
The plot thickens.
Voodoo, you mean he may not be on the up and up or telling the whole story??:eek: What a shock.
 
Posted by Colinz:

Not interested in e-mailing you... unless we are doing a deal and I need a refund... :D

Good point :D . . .but I assure you. . .my assets are covered by providing insurance on the stuff that I ship.


Posted by Keith Montgomery:

. . .but considering all the problems that have been brought up about what can happen when shipping to APOs, is it worth the hassle even if you can insure the knife.


That would depend on the amount of revenue that a company would lose by not selling items to anyone with APO's/FPO's. They would, I'm sure, lose a certain amount of customer base from those after returning CONUS (or to other locations).

If an store front/internet business worries about the hassle of filing claims on missing/damaged parcels. . .why even offer to sell on the internet. . .knowing that they're going to have to ship a large majority of the items sold through internet sales.

One of the first things that is taught in business management is to "expand your horizons." Restricting your horizons would depend on how much revenue that a company is willing to lose by that action.


Posted by Jeremy Reynolds:

But TAD ultimately came through with the right thing, which they do on a consistent basis. They are showing why they have such a high standing in the knife community.

Well said !

Posted by the45guy:

...had this been a person to person deal instead of dealer to person , and the same agreement was made , would you all have felt the same way that a refund needed to be done ?

I would. But. . .at no time have I shipped a parcel (knife) that it didn't have insurance.

And yes. . .I've sold several knives where the buyer didn't want insurance. But, the parcels were shipped with insurance and some method of delivery confirmation/signature service.

Simply. . .I'd rather eat the insurance/delivery confirmation/signature service cost than eat a substantially larger sum of frog skins !



Posted by VoodooSan:

Back in November of 2002, I sold this same person a knife through this forum, and shipped it to him at the APO in Korea. That's when I was first told by the USPS that such shipments couldn't be tracked or insured. Weeks later, this person e-mailed me and told me the knife had never arrived. Feeling badly, I bought a brand new one, and sent it to him again, because I felt badly that he'd lost out. This wasn't a horribly expensive knife, (under $100), but it was still $$ out of my pocket. I later sold him another knife, but shipped it to his sister's stateside address.

Personally, I think that you did the right thing.


But. . .the rest of the info that you've provided is BS. It's nothing more than speculations and assumptions ! :(


Totally uncalled for.........unless you have PROOF !


And you do have proof. . . right ? ? ? ? ?


Posted by VoodooSan:

"Well, I can't prove or disprove that. . ."


:rolleyes: Jezzz. . .I guess not ?


Yeah. . .something "smells rotten". . .but it's coming from "SF East Bay" area.

I must say. . .that is about the cheapest shot that I've seen on this har forum, to date ! :barf:
 
Originally posted by VoodooSan
IF WAR IS HELL, TAKE A BETTER PITCHFORK THAN THE DEVIL---Tag line from Partial Serrations last post.

Folks, I believe we have a whole new ball game here.

I have a good memory, and this tag line looked very familiar. So, I called Lester at TAD this morning, and asked him if Partial Serrations' real name was "So-and-So" and he said it was. That was when my blood pressure went through the roof.

Back in November of 2002, I sold this same person a knife through this forum, and shipped it to him at the APO in Korea. That's when I was first told by the USPS that such shipments couldn't be tracked or insured. Weeks later, this person e-mailed me and told me the knife had never arrived. Feeling badly, I bought a brand new one, and sent it to him again, because I felt badly that he'd lost out. This wasn't a horribly expensive knife, (under $100), but it was still $$ out of my pocket. I later sold him another knife, but shipped it to his sister's stateside address.

THIS now turns out to be the person who claims his knife from TAD has gone missing. Well, I can't prove or disprove that, but I damned well have NO sympathy for his loss, if one even occurred. This is someone who, supposedly, ALREADY had one knife go missing through an APO shipment, knew ALL the risks associated with such shipping, due to our deal over a year ago, and yet STILL wanted to go through with a costlier deal with TAD? And when another knives goes "missing" plays the poor innocent who wants a refund?

Something smells rotten here folks, and I for one do not believe it's TAD's business conduct. The rest of you feel free to pony up your own knives and dollars to contribute to PS's toy chest if you like. As for me, this is just waaaaaaaaaaaaaaaay too similar in content to my deal with him, for me to believe in coincidence.

I think in the future I won't be sticking my nose in other people's business. I may have to buy a knife from TAD to square away my conscience.
 
Originally posted by Chief
PartialSerrations should dispute the charge to his credit card company. PS will win this dispute as there is no proof the merchandise was ever shipped.

So where do you get the inside TAD scoop from???


Originally posted by Chief
Any business has a responsibility to know the correct shipping rules for carriers they utilize. Any business also has a responsibility to ensure the product they received payment for is delivered in good condition or refund the buyer's money. They should not conduct business under circumstances where they cannot honor those responsibilities. It is poor business judgement to do anything else, especially where the results of any deal gone sour are likely to be publically posted. The cost of replacing the lost item is much cheaper than the business they stand to loose due to negative publicity.

How's your business doing?

:rolleyes:


Originally posted by PartialSerrations
I contacted my credit card company and after that TAD gear sent me an email saying they would give me a refund. It should have never had to come down this. I would have been happy with a 50 / 50 split.


I have no idea if you really contacted your CC company. You make it sound like if we didn't give a refund you would do a chargeback.

Patrick gave you a full refund out of his heart because he is like that.


If a company intentiionally and deliberately refuses to to refund/reship out of spite. . . :barf:

Now that's sad !

Knowing that. . .RUN. . .DO NOT WALK. . .TO ANOTHER DEALER ! ! !

Who are you? Why all the hatred for us?


I commend TAD for their decision to return PartialSerrations money, but do not believe they were morally or ethicly required to do so. When you come to an agreement with someone be prepared to live up to that agreement. Don't try to back out of the agreement after things you agree to come back to bite you in the ass. [/B]

Some people just can't get it through their thick skulls.



Originally posted by Keith Montgomery
One of the bad things that could come from this situation would be that TAD will now decide that it isn't worth the hassle to ship to APOs and stop doing so. I wouldn't blame them a bit if this was the decision that they made. They can't be expected to take the loss everytime someone doesn't want to follow through with an agreement they made with TAD.

We use to ship by mail not just to APO but to the 50 states. It was too much of a hassle to pack everything up and wait in an hour long line for a few pacakges. And no, they have never been insured as long as we have been in business.

UPS is almost $2 more than US mail. Some people are too cheap to pay for the small additional cost.


BTW, if i fully insured all mail packages, customs might charge you duty up to 50 percent (or whatever it is) of the declared value. How many people are willing to pay that duty?
 
GigOne:

You thought that my post was a cheap shot? I’m a little confused, I guess. For days now, people have been accusing TAD of poor business practices, whether those practices were indifference to the loss a customer sustained, lack of knowledge as to how to conduct their affairs, lack of knowledge as to how the USPS works, lack of care in following up on a difficult situation or, in the case of one post, collusion with another forum. (I guess the idea is that USN lures them into ordering from TAD, then TAD cheats them, then USN bans them, right?) And yet, when I post information that I believe has a direct bearing on the entire situation, and voice MY opinion as to the significance of that information, it’s a cheap shot??

You don't find it the least bit suspicious that the same person, ordering two different knives, a year apart, had BOTH of them go missing in transit? You don't find it at all suspicious that the buyer's FIRST posts to public forums were accusatory, beleaguered and pleading, rather than conciliatory and straightforward? You don't find it the least bit suspicious that PS felt it necessary, in both posts, to not-too-subtly tug at everyone's heartstrings by pointing out that he's a soldier serving his country far from home, rather than simply stating the facts of the deal? You don't find it the least bit suspicious that he found it necessary to point out, in his second post, that he'd been off studying for college exams (another not-too-subtle heartstring tug, IMO), to explain his absence? (Of course, when TAD didn’t answer his e-mails promptly, because of their holiday closure he “won't buy the line that the New Years Eve holidays were the reason for not answering emails.”) You don’t find it suspicious that his posts are full of innuendo that TAD has done something “shameful”, that he’s “saddened” that he has to bring this whole thing to the forums (more verbiage designed to slant emotions his way, in lieu of facts)? You don’t find it suspicious that his original post says TAD told him AFTER the package went missing, that they couldn’t help, when they say they told him that twice, BEFORE completing the deal? You don’t find it suspicious that he found it necessary to bring the USN ban into play, and accuse TAD and the USN Administrators of some sort of collusion?

I suppose a case could be made that I'm overly suspicious; perhaps I am. Nature of the beast, I suppose. I have spent the majority of my adult professional life sifting for the truth in things people tell me, and I have found that HOW they say things is often as telling, if not more so, than WHAT they are saying. My life-experiences kept making me look askance at PS’s posts; they have from the very beginning, and yes, much of it is based on hunch, not fact. However, I never voiced those feelings until I realized this morning that he was the same person I had dealt with last year. All those niggling little questions I had about HOW he was conducting himself over this affair, combined with THAT fact, was what led me to this morning’s post.

If I have offended you or other members of this forum, if you feel that I took unfair advantage of a victimized customer who was poorly treated, if you believe I have been overly vehement in anything I said, then I am sorry you feel that way. However, I stand by what I have written, facts, opinions and all.
 
I trust TAD 100% ! They have always done right by me as a customer and as a maker and they are sweet, nice fellas to deal with. I know many people who have dealt with them and they have never steared any of them wrong ever. I also know that sending anything to an APO is risky. It canot be tracked and it can soemtimes sit at the apo for weeks or longer before it gets to the officer. I have had this happen several times to me when shipping to an APO. Recently I sent two training tapes to an APO and it took more than a month to get there even though it should have been delivered within a week. It seems it was sitting at the APO the whole time until the officer finally received it. Another time I sent a check...it was never received, so I had to cancel and then write another. That's just a couple of problems I have had with them. So, I don't know who's side of the story is most accurate but I do know that APO's are ify at best, and TAD gear Rocks ! as far as customer service is concerned as well as merchandise. Trust in TAD and they will do right by you, it has been proven time and again....RDT
 
bottom line,
have sex without a condom, ya might get something back ya didnt expect.

they told ya that its not guarenteed, and something happened that you didnt want. and now your crying about it. i heard someone mention to call your credit card company, have you done this?

banning from the usn. this is a private forum and anyone that has shown themselves dishonorable will be disavowed. tad didnt want you gone, everyone else did :)
 
Originally posted by E__WOK
So where do you get the inside TAD scoop from???




How's your business doing?

:rolleyes:



Evan,

Since you have chosen to reply at me directly when I never mentioned you or TAD, take note...I made over six figures last year, did you? No and you never will...buwahahaha.

I know how the law pertains to credit card purchases, that has nothing to do with any "inside scoop" at TAD. I have had individuals put in jail for internet fraud, my wife works for the District Attorney's office and she has been in the legal business for 17 years, so yes, I have extensive legal knowledge. How much direct experiance do you have?

Really sad PS had to go to the measures he did to make TAD do the right thing.
 
I really don't want to see this thread drifting off into mud-slinging and attacks by individuals over past issues. This thread was started over a problem an individual had with a company. The company has stepped up and refunded the money. There are other issues that may or may not be existent here, and without further proof, we'll never know.

I just don't want to see others taking this oppertunity to take pop shots at people they have issues with. I have dealt with TAD, and communicated with Evan through those processes, a few times. Always happy.

I also know Chief personally and you would be hard pressed to find a much better person to call a friend. He trusted me as a college kid living in the same town to come over to his house and do a knife deal without ever having met me anywhere other then BFC and e-mail.

I don't want to see two good members of the knife community dragging their personal differences into this thread. I don't think it will reflect well on anyone.

Just my opinion.

JR
 
After many deals with TAD, I know they are up and up, 100%.

I just shipped a knife to a APO in Japan a couple of months ago and the post office told me that they could not insure or track shipments to APO/FPO addresses. That settles that as far as I am concerned.

I find it awfully telling that TAD has so few complaints and when they do have one, the complainer isn't completely truthful about the details of the deal and has pulled the same **** in the past.

Chief,

You might wanto to check the amount of knives that go through TAD's website on a weekly basis before you make assumptions about how much they gross or net. Patrick is an honest person and a very shrewd business man. I've been doing business with TAD since about 1998 and they have grown and changed an awful lot for a company that's not making money.

This is all just my view. At the end of the day, I'm still going to buy from TAD.

Lewis
 
Back
Top