The discussion started from the price difference between Russian and International website. It's the separate topic, the reasons is an extra expenses for export selling. We hadn't a lot of customers outside of Russia before and we realized that the approach to units supplied to outside of our country should be different. It's related to additional expenses for replacing parts by warranty. We pay more for shipping parts and the quality of the product should be as high as possible to minimize the expenses and make foreign customers feel comfortable with the product.
The second topic raised is the recent price increase for 10% (Standard Kit raised from 348 to 388$). Indeed, we had to review the prices and the price review is related to the video. But we are not striving to make money using the recent interest to our product. We are on the market for 5 years and we know exactly that the demand increase it's a wave. Today we have the demand increase but tomorrow everything will change. We are look to the future and plan forward. We realize that customers in the US want to buy from US stores and have support from US companies. That is why tsprof should have dealers in the US. Today we have only dealers in Russia and they work for about 20% discount. Dealers in the US wants better discount. Than we have 2 options to become closer to our customers: decrease production expenses or increase the prices. The first way is a long term and the second can be implemented in the closest perspective. We follow both ways. We completely realize the price increase lead to losing some customers and i would like to apologize to everyone who disappointed by the price increase. But we still hope for understanding and doing our best to become closer to our customers providing high quality product and service.
There is no way to increase an order price after it's payed and even if it's just placed. Moreover, for today we sell for old prices if someone asks directly.
