The blade was defective when it came - who's responsible to make it right?

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Venice Will

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Opinions needed -

I won't be naming names - not necessary right now.

But here's the Question: a frequent forum seller buys a load of knives from a highly rated maker at Blade...then sells them for a profit on the forum (no problem with that, as it's called CAPITALISM :D)

Buyer purchases a blade from the forum seller, and when it arrives, it's DEFECTIVE...there's a noticeable bend in the blade :(

Buyer emails the seller with details....asking for a couple of resolutions, none of which ask for money back...

Seller says..."take it to the blade maker...I'm just buyin' and sellin' like everyone else on the forums."

I know the blade maker will honor that...but THAT AIN'T THE POINT HERE...

Who is RESPONSIBLE to make the deal right....????
 
Seller needs to make this right. Buyer has the right to a reasonable inspection period. Seller needs to refund buyer's money and then Seller can get with the maker about the problems with the knife.
 
I have to agree with Danbo, unless the seller stated that the blade was bent, the buyer is not happy with the deal so it is not a complete transaction.
 
I think its his duty to take care of you. Sounds like he made his $ (off a bent knife) and is done with you, not cool. He should acknowledge he sent out a crap knife, and he should pay for the return shipping and any other $ that would arise in order to get you a non defective item. YOu dont sell defective items at premium costs, then tell your customer take it up with the company. Venice Will should NOT have to be out a single cent for this inconvenience. Im actually pretty surprised, if I were that seller, Id be grateful to all my buyers in hopes they came back to spend $ in the future. Evreyone knows his motive, its not like the buyers are standing in line to pay his premiums. Forkin out a few unexpected bucks in order to make your buyer 100% satisfied goes a LONG way. If it were me, and the seller atleast gave me the optiion to return it to him, Id be happy knowing he was willing to take care of me, with that in mind, Id prolly save him the hassle and just send ot to the company. But Im not about to go easy on anyone who isnt easy in return.
 
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There is no deal until both parties are happy period. This is the basic honor system we use here and if said seller refuses to abide by it, we need to know who he/she is.

He also may need to make sure he has the proper membership if he's buying and selling expressly to make profit.
 
Bear Claw Chris Lappe said:
There is no deal until both parties are happy period. This is the basic honor system we use here and if said seller refuses to abide by it, we need to know who he/she is.

He also may need to make sure he has the proper membership if he's buying and selling expressly to make profit.
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:thumbup: Absolutely agree. Seller needs to man-up on this one.
 
...thanks guys...the "frequent seller" was sent a copy of this thread, and has been "illumined"

the blade is on it's way direct to the mfg who has always treated me right...

hopefully this will end up being a benefit for the seller...although I won't buy from him again, I've had my own "periods and learning curves" in life, so I understand...
 
If the seller is aware of the problem and refuses to deal with it, and if he is aware of this thread and won't respond to what has happened, then he is being, at best, lazy and rude--basically inconveniencing you so that he himself is not inconvenienced. Presumably, the knife maker would take care of the issue for him just as they will for you. Yet he is unwilling to handle the issue himself. And he is unwilling to come here to explain his rationale more fully or attempt to make it right. There are always two sides to every story, but apparently, he doesn't even want to tell his side of the story. To me, that means that he KNOWS he is in the wrong.

If the seller involved in this transaction is reading this, understand this: You are NOT in the knife selling business. You are in the people business. When you treat your customers as nothing more than a means to make money, you do them a great disservice. Eventually, people will get the idea, go elsewhere, and then you will have no customers. In fact, unless you are making and selling your own knives, the ONLY THING differentiating you from the next fellow who is doing the same thing (selling production knives to make a profit) IS your customer service. You should make this right. Anyone with common sense and the ability to search here on BFC can easily figure out who you are.
 
Danbo said:
Seller needs to make this right. Buyer has the right to a reasonable inspection period. Seller needs to refund buyer's money and then Seller can get with the maker about the problems with the knife.
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That's the ONLY answer!!!
 
Danbo said:
Seller needs to make this right. Buyer has the right to a reasonable inspection period. Seller needs to refund buyer's money and then Seller can get with the maker about the problems with the knife.
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Always been my position. Simple, straightforward.
 
I have had a similar experience recently.
A well known seller sent me a "new" knife,that he had multiples of.
When I first inspected it, the grip looked as though it had been touched by a polishing pad and was marked/melted.
When I contacted the seller he asked if I had been in contact with the manufacturer. Obvisiously I hadn't because I had purchased the knife from him.
He told me to send it back to the manufacturer and they will take care of it.
Well I live in Australia and it is a hassle to send a knife back to the U.S. only for them to tell me what I already know.
My problem is he sent me a knife that was damaged,he could have sent me one of the other knives he had of the same model and sent the damaged one back himself to be fixed up by the manufacturer.
I also will not buy from him again.
 
First off if the seller has any smarts at all he would work with you to resolve the issue. The knife world is large but news travels. If he wants to do business on a forum like this he better not get a bad name for himself. For other auction sites I look at feedback of the person I am buying from. If it isn't 100% I will look someplace else.

It is my opinion that the seller should work with you to resolve the issue with the knife. This is if he did not specify before the sell that the knife is sold as is, Or if he stated no refunds, etc. Comments like this from a sell should make red flags pop up and should raise caution to any deals made with them. You take a gamble in making a purchase from people like that.

It stinks when the good old boy gets taken. I hope that you are able to resolve this issue soon. I would email a link to this post to the seller to give him a chance to save his name. If not take him to the hall of shame so that no other decent person on this forum get taken.

Good Luck !!!
 
The seller should be named and then he should avail himself of the opportunity to come here and offer his version of events. Should he decline to do so people can reach their own conclusions as to his integrity and proceed with their purchasing accordingly.

I do not wish to end up in Priority's position and it's because of stories like this that I am increasingly encouraged to only source things from within Oz or get what I want custom made by an Oz maker.
 
I agree with others that said the seller needs to be named.

I am pretty sure I know who you are talking about. And at the mark up they charge, they should be bending over backwards to make this right.:thumbdn:
 
Venice Will said:
Opinions needed -

I won't be naming names - not necessary right now.

But here's the Question: a frequent forum seller buys a load of knives from a highly rated maker at Blade...then sells them for a profit on the forum (no problem with that, as it's called CAPITALISM :D)

Buyer purchases a blade from the forum seller, and when it arrives, it's DEFECTIVE...there's a noticeable bend in the blade :(

Buyer emails the seller with details....asking for a couple of resolutions, none of which ask for money back...

Seller says..."take it to the blade maker...I'm just buyin' and sellin' like everyone else on the forums."

I know the blade maker will honor that...but THAT AIN'T THE POINT HERE...

Who is RESPONSIBLE to make the deal right....????
Click to expand...

priority said:
I have had a similar experience recently.
A well known seller sent me a "new" knife,that he had multiples of.
When I first inspected it, the grip looked as though it had been touched by a polishing pad and was marked/melted.
When I contacted the seller he asked if I had been in contact with the manufacturer. Obvisiously I hadn't because I had purchased the knife from him.
He told me to send it back to the manufacturer and they will take care of it.
Well I live in Australia and it is a hassle to send a knife back to the U.S. only for them to tell me what I already know.
My problem is he sent me a knife that was damaged,he could have sent me one of the other knives he had of the same model and sent the damaged one back himself to be fixed up by the manufacturer.
I also will not buy from him again.
Click to expand...


I would love to know if this is the same seller. One function of GB&U is that it benefits the community and not just an individual buyer/seller. I understand the hesitancy to name names, but I say these sellers (or is it just one seller?) deserve to be outed.


Edited to add: It wasn't hard to find the common thread. Someone has already searched back posts and put two and two together. It appears to be the same seller, who has a history of questionable practices here at BFC. Lowballing sellers, asking that sale prices be removed from threads, using non-Exchange subforum posts as a window onto sale threads, etc.

.
 
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thanks again for all the responses...

Shortly after this link fired up, and was then forwarded to the seller, that individual sent a number of PM's offering to replace the piece, or substitute something else, or deal with the mfg....I think they've "seen the light"

The blade was sent directly TO the mfg by me shortly after the "refusal response" was first received...so moot point right now.

I know the mfg will make good...they've always been 1st class with their products and service...
 
the seller needs to be explicitly named, will. all the supposing in the world doesn't do a lick of good to potential buyers who aren't familiar with this d-bag and don't get fair warning because of your omission.
 
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