The blade was defective when it came - who's responsible to make it right?

IMO if it's got to the stage where one feels a GB&U thread is necessary then names, dates, places, shapes, tastes and smells should be out on the table.
 
Venice Will said:
thanks again for all the responses...

Shortly after this link fired up, and was then forwarded to the seller, that individual sent a number of PM's offering to replace the piece, or substitute something else, or deal with the mfg....I think they've "seen the light"

The blade was sent directly TO the mfg by me shortly after the "refusal response" was first received...so moot point right now.

I know the mfg will make good...they've always been 1st class with their products and service...
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I'm glad that this person has "seen the light", but I would still like to know who the Seller is... If for no other reason but to avoid doing any sort of business with him, since he had to be confronted with the possibility of being exposed here to "see it".

Although it's a good thing that the GBU forum works well to get most folks to do the right thing, it is a darn shame that some people are only interested in the sale and not the pride in the satisfaction of a good deal for both parties...even when a little more effort is needed from time to time to make it so. :confused:

I've been in a similar situation, but caught the fairly minor but noticeable problem before shipping. I called the manufacturer to get options and then laid out 2 solutions for my Buyer who resides in Europe. Along with my apologies for not noticing before listing the knife, I gave him the choice of a full refund with no hard feelings or to wait a bit for the knife while it goes back for a fix and then be shipped directly from them to him with any extra shipping costs on me...He chose the latter, and was extremely happy when he received it in perfect order. Personally, I felt really good when he sent me pix of the knife and thanked me for the extra effort. To me, there really was no "extra effort"...it was just doing the right thing. If you want to make folks happy, all you have to do is care. :thumbup:

 
I am in total agreement with those that say the seller needs to be named here. It took this thread to make things right, and that is not honorable. Shielding him is doing a disservice to the rest of the community. You mentioned you won't be doing business with him anymore, so why leave the rest of us to possibly stumble into a mess like this? Identify the seller please.
 
I am sick of sellers who assume that because a knife is new from the maker/manufacturer they don't have an obligation to inform potential buyers about QC issues. It is bad enough when a dealer acts like that but coming from one of our own that is simply unacceptable, especially when that same seller is making a profit on top of it.
I have no clue about who the seller is and would really appreciate the OP top share that information.
 
Unless the terms of the sale specified "no returns", the seller should make it right by at least giving the buyer the option of shipping back to the seller or to the manufacturer themselves.
I just ran into a similar situation with a Case knife through ebay. I reread the auction and it clearly stated no returns so I mailed the knife back to Case instead of asking for a refund.
In my case, the seller may not have even noticed the flaws considering it was in a box.
 
So Liu Kang's BS is legendary here. Why is he allowed to operate here? This is known by all. He makes a fortune off products because he buys them all or lowballs people that get in a bind. We have all had serious infraction level dealings with him either directly or through the struggles of others. For the good of this awesome community he should be required to leave. He is not a contributer he is a parasite.
 
I think the biggest question is whether or not he knew it had a defect. If not, it's just as easy to send the knife back to the manufacturer. If he knew and sold it without making the effort to get it fixed first shame on him. Of course this doesn't take into account the way he conducts his communication behind the scenes with the buyer.
 
A forum is for the people. Dealers have the right to refuse service to anyone. As a buyer you can't keep someone from conducting business at there own site or establishment. This is not the case here. This is a community, based on people and if the people say go the seller has to go. Someone create a poll and let democracy decide what his fate should be at BF.
 
bigshowrenfro said:
A forum is for the people. Dealers have the right to refuse service to anyone. As a buyer you can't keep someone from conducting business at there own site or establishment. This is not the case here. This is a community, based on people and if the people say go the seller has to go. Someone create a poll and let democracy decide what his fate should be at BF.
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Not to derail the topic, but the forum is owned by Spark. It isn't a democracy. We are here as his guests. If he (or the other Mods) says someone goes, they go. We have no say in the matter. However, if the Community knows and is kept informed about sub-par sellers or dealers, then removing them won't be necessary. They will lose their market, and will leave on their own. Only the uninformed will keep these sellers here. See The Blade Shop threads(s) as an example. This is why naming the individual is important. Without a name, it ends up being a moot point to anyone other than the seller and the buyer.
 
Originally Posted by bigshowrenfro
A forum is for the people. Dealers have the right to refuse service to anyone. As a buyer you can't keep someone from conducting business at there own site or establishment. This is not the case here. This is a community, based on people and if the people say go the seller has to go. Someone create a poll and let democracy decide what his fate should be at BF.

SPXTrader said:
Not to derail the topic, but the forum is owned by Spark. It isn't a democracy. We are here as his guests. If he (or the other Mods) says someone goes, they go. We have no say in the matter. However, if the Community knows and is kept informed about sub-par sellers or dealers, then removing them won't be necessary. They will lose their market, and will leave on their own. Only the uninformed will keep these sellers here. See The Blade Shop threads(s) as an example. This is why naming the individual is important. Without a name, it ends up being a moot point to anyone other than the seller and the buyer.
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I strongly agree with SPXTrader, even if he is a filthy capitalist himself. :)

In this instance, "democracy" is a codeword for "lynch mob". We want the membership to discuss every problem, and all members can take the action they think best to protect themselves by avoiding an unreliable person. But banning should be reserved for extreme examples of rules violations. Unpopularity does not qualify.
 
tundratrader said:
So Liu Kang's BS is legendary here. Why is he allowed to operate here? This is known by all. He makes a fortune off products because he buys them all or lowballs people that get in a bind. We have all had serious infraction level dealings with him either directly or through the struggles of others. For the good of this awesome community he should be required to leave. He is not a contributer he is a parasite.
Click to expand...

Moderators and those with the authority to make decisions need to hear from people throughout this forum if someone is that bad. I have never used this seller but would like to be protected if he is a bad seller. If so many people think that his BS is legendary something should be done.
 
What is LIU KANG's real name? I am guessing that must be just his screen name. Also, what city is he located in?

This information is important to know since he may be dealing in other forums or even on this one behind the scenes under different names, especially if he is pulling crap like this so blatantly. I recommend you also add his screen name to the title of your thread to make it easier on folks doing searches in the future insuring this thread pops up prominently on a GBU search.
 
Danbo said:
Seller needs to make this right. Buyer has the right to a reasonable inspection period. Seller needs to refund buyer's money and then Seller can get with the maker about the problems with the knife.
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:thumbup: This^
 
OK here it is. I didn't want to say anything at the beginning because I'm trying not to make anyone look bad or at fault since everything was done and finished with before it even started. Did anyone ever think to consider the source of information and getting all the facts before considering making a decision?

On 10/1/10 Venice Will contacted me asking to buy a Busse B11, I told him I had one with a Black Blade and more then one in a Green Blade. I said I would charge $10 less if he took a green one since I had more then one. He said he would pay the extra money because he wanted the black one.

On 10/1/2010 3:08:49 P.M he sent me the payment for the knife and I shipped it out the next day with a USPS Del Conf #.

On October 2, 2010 9:16:39 AM he wrote me:

Dan -

I know I should have asked, but does every blade you sell come with a satisfaction guarantee ?

thanks again - enjoy the weekend...

will

I replied back:

Well, since I don't actually make the knives, that usually comes from Busse. They take care of anything should it go wrong. But I have had a few people after they get the knife know it's the wrong knife for them before the use it. I sometimes charge a small fee and let them trade it for a different knife that would fit them better. Usually everone is happy,
Dan

According to the USPS Delivery Confirmation:
Delivered, October 04, 2010, 11:19 am, VENICE, FL 34293

On 10-04-2010, 12:40 PM
He posted

Venice Will said:
Brand new (in sleeve) Busse Basic 11

I wish to trade straight across for a Bushwacker Battle Mistress....or
other Battle Mistress


reach me with a PM

or

at SarCoAM@aol.com
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Here:
http://www.bladeforums.com/forums/newreply.php?do=newreply&p=8730463

So I'm guessing he didn't notice anything wrong with the knife at that time because that would be wrong to trade a knife and not state that there was something wrong with it.

On October 5, 2010 9:18:01 AM He wrote me an email stating:

Dan -

I took the Basic 11 out of the cardboard sheath this morning, and looked along the blade edge...it's crooked...any ideas on what to do ?

On 10/5/2010 9:37:52 A.M.: I replied back:
I did not make the knife, and thus I do not hold a warranty for it. If the edge is messed up, they did it and will back up their work 100%. I buy and sell the knives just like you or anyone else on the internet. I am not a Busse Dealer, I do not get a discount from them in any way. If you would like to discuss, please call me at XXX-XXX-XXXX
Dan

On October 5, 2010 9:39:37 AM he wrote me:
I will do that - and keep you apprised as to their input.

But I'm not sure why Busse is dealing with the blade directly, in as much as I bought it from you?

Will

On October 5, 2010 10:26 AM he decided to start this thread. That is 1 hour and 8 mins after he sent me an email letting me know there was something wrong with the knife.

October 5, 2010 2:24:12 PM I wrote him:
Please take pictures bend and any other flaws and I will personally take them up with Jerry Busse himself.
Dan


October 5, 2010 3:28:20 PM
I wrote Jerry Bussy and Amy a email and copied Will in on it, stating that we have an unhappy customer stating that something is wrong with a knife.

On October 5, 2010 3:53:20 PM Will replies back to me:
blade is was on it's way to Busse at 12:30 pm this afternoon....

thanks

So pretty much he asked about the warranty of the knife before he received it. He knew I could not switch him for another B11 because he stated he did not want a green blade and knew I only had one black one which I sold him. I thought I was pretty responsive pretty fast and gave him every opportunity to call me or send me pictures of what was wrong with the knife so that I may properly address the problem but I never got a phone call or any pictures. He didn't seem to want the knife or else he would have not put that up for trade the day before there was even a problem. He didn't seem very responsive to my request for pictures of the defective knife. I wanted to talk to him because if he is talking about the bend in the knife, I think the problem is not the knife. There is a slight angle at which the knife was designed so that the handle and the blade itself was not 180 degrees. I was hoping he would call me but I didn't get a chance to talk to him. For anyone that has ever had a Busse knows the customer service is unmatched. They reimburse you for you shipping the knife to them, fix or replace the knife and send it back to you free of charge. I think he failed to let everyone know these details so I though since he decided to name me, I would give the facts and everyone else can decide. I did all I could to try and find the problem to fix but I did not even get pictures back.
 
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Well...when your reputation preceeds you, as in this case it apparently does, the story will speak for itself.

1) I didn't WANT green, I wanted Black (don't know wh that even came up???)

2) when it was in route, I wrote and asked what his poicy was on returns...should have asked that up front, but since it wasa Busse, I figured it was easily tradeable even if the seller didn't offer a refund. Dan did say that if someone got their blade, and it didn't "fit them", he would offer a possible alternative, but no refund/

3) the blade came - I took it out of the sheath, did a cursory surface inspection, and placed it in a safe bag in the closet.

4) I took it out once again to compare it to an Esse Machete I had stored, weight, size, etc...and figured that IF I had a chand to do so, I might upgrade into a Bushwacker mistress.

But when I was placing the blade back in the cardboard sheath, I spotted up the edge (blade upside down, point forward) and noticed an easily decernable bend in the blade, down where the straight edge begins to turn up toward the point...it's a bend of the blade itself, not a handle anamoly.

I contacted Dan as follows (quote)

Dan -

I took the Basic 11 out of the cardboard sheath this morning, and looked along the blade edge...it's crooked...any ideas on what to do ?

Looks to curve where the bottom edge begins it's turn upward.


Thanks

Will

Dan's response: (quote)

I did not make the knife, and thus I do not hold a warranty for it. If the edge is messed up, they did it and will back up their work 100%. I buy and sell the knives just like you or anyone else on the internet. I am not a Busse Dealer, I do not get a discount from them in any way. If you would like to discuss, please call me at xxx-xxx-xxxx
Dan

I had the blade in the mail toAmy within the hour - before any requests for pictures...all that came after the posting here...nuff said - draw your own conclusions - emails available on request, all time & date stamped.


VW
 
Dan, IMO, the bottom line is that once Will finds that there is an obvious issue with a knife you sold him, HE should be the one to decide what course of action to take. He does not have this luxury if it's just buyer's remorse, but that was not the case here. Asking for pics etc. from him is just setting the stage for an argument. As soon he contacted you with the issue, your immediate response should have been, "What would you like me to do to make this right?" That is the only way he can be satisfied. He is not looking to pay less for the knife nor is he looking to inconvenience you. He just wants a good Busse Basic 11, and that is exactly what he paid for. He paid you, and therefore it is your responsibility to make sure that he gets what he paid for. It's really just that simple.
 
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