I didn't ask anybody to take up arms to burn the dealer I just wanted to relate what happened. It was a good learning experience in the end. I couldn't see a scratch and he wanted to get paid so next time I am not gonna make a impulse buy like that. His return policy does say you have three days and that we understand if you don't like the feel you can bring it back. I tried to and then..."no look at this scuff" I can't even barely see it and looks just like a thumb smudge . Anyways I am off this post. Just wish I could meet one of you computer warriors face to face . I live in Tacoma Wa Caleb James Wilson is my Facebook get at me anytime
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Worst Buying Experince Ever!! Do not buy from Blade gallery in Kent,WA what a joke!!!
- Thread starter Cjwknives
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I didn't ask anybody to take up arms to burn the dealer I just wanted to relate what happened. It was a good learning experience in the end. I couldn't see a scratch and he wanted to get paid so next time I am not gonna make a impulse buy like that. His return policy does say you have three days and that we understand if you don't like the feel you can bring it back. I tried to and then..."no look at this scuff" I can't even barely see it and looks just like a thumb smudge . Anyways I am off this post. Just wish I could meet one of you computer warriors face to face . I live in Tacoma Wa Caleb James Wilson is my Facebook get at me anytime
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Buddy... The fact that you are seriously asking people to fight you over the Internet is incredibly weak.
Someone please ban this fool...
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- Feb 27, 2014
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- 17,936
if you can read this, then read it again
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Hell... I'm currently visiting my kid in Seattle for a few days... I think I'll go to Blade Gallery and buy some knives.
And by the way, they aren't in Kent, they're in Kirkland...been there a few times and they're great to deal with.
And by the way, they aren't in Kent, they're in Kirkland...been there a few times and they're great to deal with.
If you just stop for a second...
And realize that you lied. No matter what was off center, what was scratched, what you did, what he did...
All a non issue, because going from never taking it out, to 2 minutes of tweaking behaviour flipping the knife open & closed 30 times...
YOU LIED!! Your credibility is at ZERO!!
And threatening people you don't know, on-line...WTF?
Son, how young are you, and who gave you the money for the knife...Liar...
Sorry friend I don't fight folks ,especially over knives or threaten it on the Internet. I'm over the age of 15,married with children and I've also had sex (with a woman before). Hints the kid part .
Maybe when you get a little older you'll see how silly threats and fighting are especially over the internet. I hope you learn the lesson before you meet someone that has teach it to you in person.
My advice call it a night and leave the forums alone . You spent 30 bucks on a gold membership that your about to lose if you don't stop the threats.
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- 13
Thanks for letting me know about the thread and thanks everyone for your thoughtful posts.
When we start getting into custom knives, it takes a while to understand that they are quite fragile ... They are strong if you are planning on edcing them, but keeping knives in new condition is surprisingly difficult. As I told the OP, it is very easy to cause some scuffs in anodized titanium while flipping it open and closed in a car while driving.
The OP came into my store and bought a custom knife. He spent 45 minutes to an hour going over 3-4 pieces in detail and picked one of them. He purchased it and we thought we had a happy customer. About an hour later, he calls because he feels the blade isn't well centered. We said to come on back and we'll figure it out. As best as I can guess, he had been flicking it a lot and the pivot loosened slightly. This said, I agreed to switch it out for a similar knife by the same maker that had a some filework on it (which raised the price by $15). He seemed totally happy with that. Then he changed his mind the next day.
Returns suck ... and we warned him right away when he called that it is really important that the knife is still in brand new condition. Our 3 day return policy is pretty clear that knives must be in entirely new condition if they will be returned. The return policy is really designed for customers buying knives on our website, who don't have the opportunity to inspect knives in person, but returns do happy in store every so often. Unfortunately, there is nothing worse for everyone concerned when someone wants to return a knife that they have damaged.
When the OP came back to the store, we looked it over together. He explained that despite spending a lot of time looking at, holding, and flicking the knife in the store, that he had decided the knife was too big. Unfortunately, the knife had some scuffing on the spine as well as two small scratches on the titanium liners. The scuffing on the spine isn't a big deal and can be easily fixed. The titanium liners are differentially anodized and fixing them will be a royal pain. Because the maker in in South Africa, we're going to have to get the knife back to South Africa, get it repaired and get it back there.
We normally don't take back damaged knives ... we don't sell damaged knives and getting knives repaired can take months. In this case, I made an exception because the customer was so upset. I estimated that the repair costs with shipping are likely to cost me about $200, not to mention, I will be unable to sell the knife for months. I offered that if he really wanted to return it, I would go through the effort of getting it repaired and offer him a cash refund minus the estimated repair costs. I honestly thought this would be appreciated. Instead, I got more and more unreasonable phone calls and texts today and finally threw up my hands and said some people can't be satisfied.
To be clear ... I think every part of this sucks. I've got a knife that is now slightly off centered (I'll have it fixed at Blade Show by the maker), and one that is scuffed, which will need to go back to Africa. For the OP, it sucks since I believe he genuinely doesn't realize that a new knife left my store and came back with cosmetic damage. Despite he and I looking at the knife at the store and looking at the damage, I think he honestly believes he didn't cause the scuffing. I thought the offer to take back a damaged knife and have him cover the repair costs would work out for everyone. Maybe if he reads through the thread it'll make more sense.
-daniel
When we start getting into custom knives, it takes a while to understand that they are quite fragile ... They are strong if you are planning on edcing them, but keeping knives in new condition is surprisingly difficult. As I told the OP, it is very easy to cause some scuffs in anodized titanium while flipping it open and closed in a car while driving.
The OP came into my store and bought a custom knife. He spent 45 minutes to an hour going over 3-4 pieces in detail and picked one of them. He purchased it and we thought we had a happy customer. About an hour later, he calls because he feels the blade isn't well centered. We said to come on back and we'll figure it out. As best as I can guess, he had been flicking it a lot and the pivot loosened slightly. This said, I agreed to switch it out for a similar knife by the same maker that had a some filework on it (which raised the price by $15). He seemed totally happy with that. Then he changed his mind the next day.
Returns suck ... and we warned him right away when he called that it is really important that the knife is still in brand new condition. Our 3 day return policy is pretty clear that knives must be in entirely new condition if they will be returned. The return policy is really designed for customers buying knives on our website, who don't have the opportunity to inspect knives in person, but returns do happy in store every so often. Unfortunately, there is nothing worse for everyone concerned when someone wants to return a knife that they have damaged.
When the OP came back to the store, we looked it over together. He explained that despite spending a lot of time looking at, holding, and flicking the knife in the store, that he had decided the knife was too big. Unfortunately, the knife had some scuffing on the spine as well as two small scratches on the titanium liners. The scuffing on the spine isn't a big deal and can be easily fixed. The titanium liners are differentially anodized and fixing them will be a royal pain. Because the maker in in South Africa, we're going to have to get the knife back to South Africa, get it repaired and get it back there.
We normally don't take back damaged knives ... we don't sell damaged knives and getting knives repaired can take months. In this case, I made an exception because the customer was so upset. I estimated that the repair costs with shipping are likely to cost me about $200, not to mention, I will be unable to sell the knife for months. I offered that if he really wanted to return it, I would go through the effort of getting it repaired and offer him a cash refund minus the estimated repair costs. I honestly thought this would be appreciated. Instead, I got more and more unreasonable phone calls and texts today and finally threw up my hands and said some people can't be satisfied.
To be clear ... I think every part of this sucks. I've got a knife that is now slightly off centered (I'll have it fixed at Blade Show by the maker), and one that is scuffed, which will need to go back to Africa. For the OP, it sucks since I believe he genuinely doesn't realize that a new knife left my store and came back with cosmetic damage. Despite he and I looking at the knife at the store and looking at the damage, I think he honestly believes he didn't cause the scuffing. I thought the offer to take back a damaged knife and have him cover the repair costs would work out for everyone. Maybe if he reads through the thread it'll make more sense.
-daniel
That was a great, coherent explanation Daniel, and honestly Of the two parties posting in this thread I feel like you're the one actually making sense. Your story and his story match up in the major details, sounds like he has exaggerated some of the smaller details to his benefit, which really destroys any credibility he might've had at the start of the thread.
Daniel, I feel you did everything right and the OP is just not understanding the full situation as it stands, he feels he got punished because he has no idea how the custom knife world works. I fisagree with this thread existing because it's just someone not understanding his actions and then feeling punished because of the consequences, certainly not a business ripping anybody off.
The fact you responded so coherently and calmly sits very well with me, and since I already had a good experience with you guys at the blade show you hosted a while ago, I'll be sure to give you my business if I ever get into custom knives. Hell, I might drop by in person just to say hi.
Daniel, I feel you did everything right and the OP is just not understanding the full situation as it stands, he feels he got punished because he has no idea how the custom knife world works. I fisagree with this thread existing because it's just someone not understanding his actions and then feeling punished because of the consequences, certainly not a business ripping anybody off.
The fact you responded so coherently and calmly sits very well with me, and since I already had a good experience with you guys at the blade show you hosted a while ago, I'll be sure to give you my business if I ever get into custom knives. Hell, I might drop by in person just to say hi.
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- Sep 12, 2014
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- 136
Thanks for taking the time to address the baseless accusation Dan. Everyone who posted on the thread (besides the OP of course) saw this for what it appeared to be. I would watch out though, you are the one person on here that he has actually met and he seems to want to fight everyone tonight.
So, OP buys a knife that he doesn't notice isn't CENTERED (that's the first thing I check), takes it back, exchanges it for another one... Flips that one a bunch, scuffs it (probably with a ring or some part of the car he was tweaking out in), takes it back (buyer's remorse), and is pissed that they won't give him all his money back for it due to it being damaged...
Hmmm... Got it.
I see who the joke is here.
Hmmm... Got it.
I see who the joke is here.
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