- Joined
- Jun 26, 2007
- Messages
- 1,508
I think Dave and Blades, in the last two posts, have pretty well summed things up. It doesn't appear to me that anyone posting here would have had difficulty with a moderate price increase that was placed into effect subsequent to notification by the powers to be on the mountain. The problem that I see is what seems to most of us to be a truly exorbitant increase instituted with the on-line re-opening of the Custom Shoppe, after many of us had been waiting for months for this to occur in order to place a order and then without any notification (although that certainly is not required on their part to do so) as well. Numerous posters have indicated that they saw this coming, but I doubt that anyone in their wildest dreams truly saw an increase of this magnitude. So, as a result, it would appear that Buck has lost, as least to some degree, a certain amount of "customer loyalty" and that is one of any business companies major assests, although it is difficult to put a dollar value on this good will. Just ask the folks at Cadillac as they frequently give customer loyalty incentives on new vehicles to previous owners just to keep them coming back. Customer Loyalty - for all the things (read Custom Shoppe knives here) your Master Card can't buy!! I'm done with this thread!!
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