Folks...It's time to end this thread!
In 1990, I started Scattergun Technologies, Inc. In the beginning, Just like Mr. Strider, I swept the floors, answered the phones, built the shotguns and shipped them, and worked lots of trade shows.
During most of the early years, we struggled to keep up with the growth. We were often late with deliveries and didnt'always meet our customers expectations BUT, we did what we could to show our customers we cared. Never was one customer more important than another and as much as we probably wanted to, never did we ever tell a customer to F#$K-OFF!
By 1999, our website was getting 48,000+ hits a month. Even with a full customer service staff in place, because I felt it to be important, I managed to answer the dozens of weekly e-mails personally. I wasn't always timely with my responses but at least apologies were made for tardiness.
When I sold the company to Wilson Combat 10 years later, it had grown to being the #1 supplier of Tactical Shotguns in the world. There wasn't a major Federal, State, Local, U.S. Military, or Foreign Special Response Team that didn't have a Scattergun product in their inventory. We got there by always remembering that but not for the customer, all this would not have happened..
To get to the point...
I saw one of Mr. Striders advertisements and became interested in possibly purchasing one of his knives. Wanting more information, I decided to visit his website. Not finding prices or a SPECIFIC dealer link, I decided to try e-mail. Eleven days later, I finally got a response...
Having been in business for myself and now, being a potential customer, I felt it appropriate to "gig" Mr. Strider for at least not apologizing for being late with his e-mail response. Furthermore, if he didn't have a dealer in Tennessee, I felt he could have at least let me know that there wasn't a specific dealer link but that I might find one listed under "links". He did neither. What he did do is fail to take my e-mail constructively and instead, respond in what should be considered as "un-business-like.
For those who support my position I say thanks. For you are unwilling to compromise your values or settle for less.
For those who believe that I "got what I deserved"; so be it. I only ask that the next time a clerk in a store, or a mail order supplier fails to respect you as a customer and treat you accordingly, you remember what you posted on this thread.
That's all I've got to say, so let's move on!