Really? Because the thing that pushed me over the top with Mick Strider was that a customer bought one of his knifes on the secondary market and it was awful, bad grinds and heat marks on the edge looking like it may have hurt the heat treat (the edge at the tip was purple)and he posted on the forums asking if this was normal for a Strider knife.Mick Strider came on and called him all kinds of names and cussed him out.I said to myself right then I would not own a Strider if you gave me one.
IIRC that knife was ID'd as being made from stolen parts off the shop floor.
That doesn't change the nature of the conversation that was held, however. It does show that some people don't automatically get the full boat of social graces in internet correspondence by graduating high school.
That wraps back to ethics - is it ethical to be ticked off because a customer buys a secondhand knife and blames the maker? Is it ok for the maker to answer the complaint as honestly as he feels, or should he just smooze that over and kiss up?
If you work retail, how do you take criticism from customers? After all, we all know the customer always
thinks he's right. How many of us appreciate a no-nothing complaining about their broken expectations and demanding special treatment?
I know the first time I handled it a little worse than I could - and learned better. After 30 years of dealing with the public, I've experienced that, as a whole, customer ethics are a lot lower than manufacturers. It's because they have NO clue what they are talking about, and want their expectations met, not their needs.
If you are buying a knife, you NEED a durable, well made, and sharp tool. You DON'T need a veneer of warm fuzzy feelings that you have made the world a better place for buying Brand X, because that emotion cuts nothing.
Demanding a maker conform to personal expectations is pretty immature. If you don't appreciate the style, markings, or marketing, OK. No problem. To generate a storm of hate because of it, well, that's going out of the way.
Again, calculating a checklist of personal ethics that each item has to conform to is rare. If you don't apply it across the board to all your purchases, don't be surprised if someone calls you a hypocrite and unethical.