Paypal, will protect the buyer, 100% of the time, If an item is in returnable condition, i.e. not consumed as in foods, etc. or perishable or timely.
Nope not correct. While this is normally the case there are some good examples of paypal siding with the seller. One is a sticky at the top of the GB&U in fact: http://www.bladeforums.com/forums/showthread.php/1266669-Sellers-Beware-of-DZLVS8-Steve-Kondel
I still cringe every time I see DZLVS8 post anything. Folks don't know the how bat poop crazy he is. Anyway, there is hope for the OP but it was a risk deciding to let paypal handle it because he will be out his original shipping and might have to pay her shipping back, I think.