I had a bad deal with this jackass Dave when I tried to buy a Benchmade knife from Classic cutlery. I got all of the same responses that you guys are describing on this site. He sold the last one at a show and that they are backordered. I foolishily waited for the next shipment to come in, but guess who quit responding back to me after the time ran out to get my money back. I left messages on his answering machine and sent countless emails. I followed the advice on this site and contacted the New Hampshire Attorney General using the form posted here. Guess what came in the mail today - a knife and a letter from the jackass. I ordered the knife before Christmas last year. I am grateful to you guys and your advice. Don't let this guy take your money. I'll paste his letter that came with the knife.
11 Vatcher Road, Suite 1, Hancock, NH 03449
E-mail (best way to reach us!):
classiccutlery@earthlink.net
Life Member
Practical • Tactical • Collectible
August 19, 2008
Dear Mr. Dougherty,
We hope this letter finds you well. We have received a complaint from the office of the New Hampshire State Attorney regarding your purchase of a Benchmade knife in January of this year. To begin, we offer our sincere apology for any inconvenience this has caused. It took a while to locate your order as it mis-filed under "completed" orders instead of backorders. This is made even more embarrassing for us by the fact that these knives have been in stock for months.
In our defense, this could have been resolved long ago if your contact information had been accurate. We have no idea where you received such information, but the Hopkinton address was out-of-date in 1999 (two full years before we ever joined eBay), the phone number on your complaint dates even farther back to a Hudson, NH address, and the e-mail address in your complaint does not correspond to us at all, at any time.
The contact information we have with both eBay and PayPal is accurate (and always has been), so please use that information (the same as shown on this letterhead) if you need to contact us at any time.
Enclosed, please find your original order. We are also enclosing a new Benchmade #981084 Tone Tool knife maintenance kit. Again, we apologize for the excessive delay, and we hope you will enjoy your new Benchmade knife.
Manv thanks for vour understanding
Dave Lewis, owner
Classic Cutlery