Idiots on eBay - Classiccutleryusa

[Ruzster]

Most of you just assumed they were ours because the thread started off bashing us, and you were all having too grand a time to bother seeking facts. Dave Lewis

nuh-uh!

Condscending AND arrogant. You left out "arrogant". Dave Lewis

not to mention "patronizing" and "personality disordered" and, well, just plain "stupid"

"Illiterinet" is the term we use around here to describe most of the online world, what should have been a wonderful means of exchanging information, but has instead become heavily populated by inbreds who should not even be allowed to own a tool so magnificent as a computer, clogging the world's e-mailboxes with their keyboard-character angels and teddy bears, ignorant warnings of non-existent viruses, non-missing missing children, and ridiculously animated jokes and "emoticons" (the use of which are merely a banner announcing that the emoticon-user has so little grasp of written communication that he/she must resort to the use of little pictures to describe emotions, like some Illiterinet version of a fast-food employee's cash register.) Some even post massively tedious run-on sentences in reply to ludicrous rhetorical questions, but I digress...Dave Lewis

say wha? . . . oh, great and mighty interneterati . . . I for one bow before your ability to use written communication to your absolute and perceived advantage in all matters of truth and fairness . . . bar none

"One can only hope such participants will eventually have the good sense to donate their computers to a local school where they might provide some benefit to the world, but again I digress...Dave Lewis

Translation: internet sales would be great if it weren't for those damn internet customers

Illiterinet, indeed....Dave Lewis

indeed

. . . I took a little stroll through your feedbacks today, and while yes you have piled up quite a few, I see that just like here, you have a well documented record of nasty attacks in response to transaction issues.

Which is plenty of reason to avoid doing business with you, so Happy Holidays and let us know how mouthing off to a forum full of knife collectors, works out for a knife seller........

What he said. You'll catch a lot more flys with honey . . . deepsheet

After reading that correspondence, I'd say Classic Cuntlery deserves a Merry Scrooge from all of us here at BF....

and a very happy grinch who stole Christmas

ooops, oh no, ...I used an emoticon.. help...I"m an imbecile...please....don't flog me....

:barf::yawn::jerkit:

 

[DaveH]

Sounds like Square Trade would like to hear about this too. Here are their policies, which it looks like they have violated several.

The SquareTrade Standards

First and foremost, Sellers are expected to explicitly define their selling policies, which are to be fair and informative, and to disclose relevant information to their buyers. All SquareTrade Seal Members have agreed to maintain high selling and customer service standards, including but not limited to:

* Describing in a clear and accurate manner on their listings and/or website:
o Goods and services for sale
o Pricing, including applicable fees
o Policies on after sales services, such as refunds and shipping policies.
* Offering products for sale that comply with the marketplace's guidelines
* Disclosing Contact Information, including the company name under which they do business, e-mail address, and physical addresses if requested to do so by a buyer. Contact information must be sufficient to ensure customers can contact Seal Members offline.

SquareTrade makes no representation that the SquareTrade Seal Member is complying with these Standards, nor are we responsible for monitoring compliance with these Standards. If you believe a Seal Member has violated these Standards, please contact compliance@squaretrade.com.

SquareTrade's Compliance group will investigate complaints made by buyers against a Seal Member for violation of these standards. If, in SquareTrade's sole opinion, a Seal Member is found to consistently violate these Standards and/or fail to act in a fair and ethical manner, their SquareTrade Seal membership may be suspended.

Here's some contact info:

Classic Cutlery

336 College Hill Rd, Hopkinton, NH 03229-3404, United States
Phone: (603) 883-1199
SIC:Catalog and Mail-Order Houses
Line of Business:Mail Order Cutlery Service


Also humorous is that this thread pops up near the top picks when a search is done on google. Heh.

 

[JD Mandrell]

After browsing through their Ebay listings and feedbacks, I'm not that impressed with Classiccutleryusa.

I found their listings, while searching for a Benchmade 550, and even though they have had multiple complaints from buyers going back months, about them using the wrong picture in their auctions, a 550, when they are shipping 550HG's, as of this morning they still have over 15 auctions with the older model pictured, but the model number in the auction is the "HG".

Sloppy to say the least, but considering their "All sales final" clause that is buried in small print at the very bottom of their listings, but not in the "Return Policy" section provided by Ebay, which they have left blank (Hmmm...) , that's a bad risk for bidders.

 

[shalegreenjeep]

Is this the same company?

http://cgi.ebay.com/private-auction...ryZ20661QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

 

[SPXTrader]

I'm not too sure...seems he/she is more into oven mits. What is the auction for? There's no pics...shoot him an email and ask if he's associated with classicripoffcutleryusa.

UPDATE: Asshat has willingly agreed to give me a full refund...I'm gonna take it. But what's already in motion with the VA State AG's office can't be stopped!

 

[projektio]

All I can say from reading this entire thread is "wow". SPXtrader, so sorry to hear you had such a nightmare of a customer service issue here. Most dealers that I have worked with over the years when you ask about real specifics, like dates stamped and the like, are usually met with no hesitation, because at the end of the day, most dealers want to make a sale, thus keeping clientèle happy and ensuring some possibility of repeat business.

My favorite part is about how they have "thousands of knives" and can't look through them. Chances are the specific model you were asking about was part of an inventory of a few dozen at most. After store hours, I would have been more than happy to check through my stock for you to find something specific, but I guess thats why I plan on opening a legit shop next year.

With any luck, I will have patrons like yourself to count as loyal customers.

Cheers,

Matt

 

[SIFU1A]

wow, & folks still wonder why i never do ebay, go figure lol.

 

[HDCharlie]

Whoa! I'd never heard of ClassicCutleyUSA before this, and after reading the whole sordid mess, they'll never hear from me. Mr. Lewis, talk about shooting yourself in the foot. What an idiot.

 

[Incidentalist]

I love how he bashes the internet, yet the internet has allowed this type of business practice to be acceptable. You couldn't dare treat customers like this in face to face transactions and expect to be in business too long.

Reading this thread still pisses me off. I know several knife dealers that are all around great people and they treat their customers with respect. Some of them are struggling to stay in business and then you have this asswipe treat people like shit and it apparently has little to no affect on his business.

I hope your legal action goes through. I won't shed a single tear for someone like this getting it handed to him. I mean, what kind of business owner says the shit that he did to a paying customer with a legitimate concern?

 

[Fletcher Knives]

The most interesting part for me is that Dave@ClassicWateOfTime was clearly becoming the hostile one right off the bat. The customer was asking questions and being informed like a good customer should to ensure he was getting exactly what he wanted. The Dave starts calling names and asking if he knows who his father is and such. Good ole' Dave seems to have a large misconception that the people on this forum are young and someone to be talked down too. What he obviously doesn't realize is that this community is made up of young guys trying to get a hold on what they like in the world of knives, learning what they can and coming to discuss just about everything, but also it is made up of grownups that are upstanding mature citizens, some that also own businesses and have great deals of responsibility. There are some people here who are rather high rollers in their particular field. Yet he comes here and acts like a teenager. Even in his emails, he resorted to acting like a kid and when his thought ability ran out, he started name calling. That is NOT the way to run a business, large or small.It doesn't matter if you're business is still going and you make enough to not have to care. You still should. Anyone with morals that cares about the people that are nice enough to give them money in exchange for their product should be responsible and willing to help not matter how small the task.

In my motorcycle shop, we cater to the entire country as well as others. We are an EXTREMELY high volume dealer. Being a shop for Ducati, Aprilia, and Motoguzzi, we deal with the creme de la creme customers who want the absolute best and will pay whatever necessary. However, we also carry Yamaha, Kawasaki, and Honda, which means that we also have all of the customers who are doing whatever the can to stretch their pennies just to be able to afford the bike. With all of our lines, we don't build the motorcycles. Yet, that does not stop us from being responsible for every single bike, part, accessory, nut, and bolt that leaves this building. We have devoted our lives to making other people happy. We go out of our way EVERY SINGLE DAY to make our customer feel like they aren't just purchasing a product, but building a relationship with someone they can trust. I have delivered a childs dirtbike to the other side of the state on a Sunday FOR FREE to make sure that he got it on his birthday, not the next day. I have gone to our warehouses numerous times after i got off work or on my lunchbreak, just to make sure that the bike my customer ordered gets here AS SOON as it can, not as soon as is convenient. I go to people's house and install parts and do service on their bikesbecause it's not convenient for them to bring it here during business hours. Now I know that a lot of that sounds like I'm making enough money to do all of this stuff and it should just be expected. The truth is, their have been times I have only made $5 from selling a bike that I had to go through hell and back to get for the customer. There have been times that the comission I made wasn't enough to cover the gas needed to deliver the bike to another state. I care about the people who come to me for business. So much in fact that I don't mind taking 30 minutes out of my day to go to a kids house and put his sticker kit on his bike for him. At the end of the day, I'm not rich. I still live paycheck to paycheck, but I know I did a good job and that my customers appreciate the extra mile I go.

Well, sorry for the rant. I just can't stand business owners and operators who don't give a damn about their customers. All they care about is the profit they turned at the end of the day. That's not the way to run a business.

Dave, I'm not trying to tell you how to run your business. It's yours. Run it however you like. I'm telling you how a good business operator runs a business. That's all. Before you start your name calling and trying to talk down to anyone, know that I am not a kid. I am an adult with a degree from a good education and I have had no shortage of experience running businesses and before you ask, yes. I do know who my father is. He is a man that is the CEO of one of the largest and most respected IT Firms in the U.S., platinum vendor for companies like FedEx as well as half of the country's state governments and has himself started and built companies to successful businesses. He is the man who taught me everything I know of being a good businessman and how to treat a customer.

 

[aceofblades]

We've received various absurd e-mails from Mr. Sneed regarding us being in Louisiana and Texas, but we are actually in New Hampshire, The Last Free State in America.

You have no idea of the can of worms you just opened you commie son of a bitch. I KNOW you will not be getting my money, not only because of this rip-off you pulled on my friend, but also because you insulted my country. I HIGHLY doubt that even if America seemed "less" free you could find a country with more freedom. If you do think that then why dont you grow a pair of balls and do something about it. I also HIGHLY doubt you will get ANY orders from anyone from bladeforums. Have fun ripping off an average guy.:jerkit:

 

[Cougar Allen]

Gentlebeings, keep the language within reasonable bounds. Some of the members encourage their children to read this forum with them; it's educational.

 

[aceofblades]

Sorry bout that cougar.

 

[Gerberblades]

Hi Everyone.

People have been buying from us for 24+ years for our quality products and prices, not our charm.

Apparently this is true because charm is currently out of stock. In the time that it took to draft e-mails and post on this forum, Mr. Lewis could have checked on the type(s) of steels he was shipping and handled this situation.

The problem with this attitude is that the same products can be purchased elsewhere for a competitive price and great customer service. Such is the wonder of the internet.

But, I forgot. No advice on running a business.

Merry Christmas!

GB

"The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy." -Martin Luther King

 

[Mike G]

Well, folks, I think most of us now have a very good idea on how Classic Cutlery treats its current and prospective customers.

 

[u812]

If you do not think running your mouth here about something that you were at fault on will not hurt you think again.
I noticed that Flames and Knives really went down hill after a bad post or two in this forum.

 

[JD Mandrell]

I notice that as of today, classiccutleryusa has removed the "all sales final" clause that was buried at the bottom of their auctions, and instead just has a "Return policy not specified.
Read item description for any reference to return policy." statement....but when you read the item descriptions you find none.

Even though the "square deal standards" that he is so proud of, clearly states he must.

The SquareTrade Standards

First and foremost, Sellers are expected to explicitly define their selling policies, which are to be fair and informative, and to disclose relevant information to their buyers. All SquareTrade Seal Members have agreed to maintain high selling and customer service standards, including but not limited to:

* Describing in a clear and accurate manner on their listings and/or website:
o Goods and services for sale
o Pricing, including applicable fees
o Policies on after sales services, such as refunds and shipping policies.


http://www.squaretrade.com/cnt/jsp/sap/standards.jsp

And he still has several auctions with the wrong knife listed.

It's almost beyond belief that he can take the time to alter his refund policy to hide it, but not make sure his auctions are accurate.

 

[DaveinNY]

What's interesting about this thread is that clasicwhatever is dumb enough to come on a forum with 101,524 knowledgeable knife folks and insult our intelligence. This post alone has 1,800+ hits and once he gets on one of the many “Do Not Buy” lists , well, it can’t be good for business. What a dipsh@t.

 

[DaveH]

The other thing is if anyone does a search on google, they'll see this thread too.

 

[superduty truck]

Google what a great thing. It gives us morons and inbred power