Idiots on eBay - Classiccutleryusa

The guy is a complete tool, read through his feedbacks, and look at how many times he has sold stuff that he didn't have in stock.

He's a liar and a thief.

I set my Ebay searches to never show me his auctions.
 
When this idiot posted on BF (on or about 12/14) boasting of his Square Trade Membership - I was so irate I decided to do some research and composed the following letter to the Admin at S.T.
------------------------------------------------
From: V. R.
To: compliance@squaretrade.com
Sent: 12/14/2007 8:14:08 PM
Subject: Request for Review of Member


Hello,

I am a Member of a large Knife Collection Organization and I have also been an active Ebay Seller (with 100% Positive Feedback) for over 8 years. I have heard of the stellar performance of Square Trade and that is why I am compelled to report the following and request a review of a Square Trade Member.

The Member is;

Classic Cutlery
Dave Lewis
Ebay Title: classiccutleryusa
336 College Hill Rd, Hopkinton, NH 03229-3404, United States
Phone: (603) 883-1199
SIC:Catalog and Mail-Order Houses
Line of Business:Mail Order Cutlery Service

It seems Classic Cutlery has been involved in several disputes on Ebay
in the recent past, for specific Numbers;


http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=classiccu
tleryusa&ftab=AllFeedback

Other than Positive Feedback
22 in the last Month
62 in the past 6 Months
120 in the last 12 Months

Classic Cutlery is again at the center of a Dispute involving a Member of my Knife Collection Organization (which has over 100,000 Members). The Owner of Classic Cutlery (Dave Lewis) boasted of being a Member of Square Trade.

As stated in the Square Trade Compliance policy - First and foremost, Sellers are expected to explicitly define their selling policies, which are to be fair and informative, and to disclose relevant information to their buyers. All SquareTrade Seal Members have agreed to maintain high
selling and customer service standards, including but not limited to:

* Describing in a clear and accurate manner on their listings and/or
website

The following are excerpts from Classic Cutlery's Printed Business /
Shipping policy on Ebay;

"we don't have time to respond to emails that are already answered in this listing"

"Our shipping policy: This item typically ships between 0-5 days after payment is received, sometimes up to 10 days. We do not notify you if your item is going to ship late. Please do not contact us about shipping status unless 14 days have passed after your payment."

"if you need this item shipped immediately do not buy it from us"

"It takes us at least 1 day to retrieve from our warehouse on the other side of the state"

"labeling your shipment as a "gift". If you want a gift, call your Mother"

"We sell items in our local storefront that impact our quantities on ebay"

"Our local storefront takes priority over ebay, occasionally this will cause the ebay buyer to purchase items that are not in stock"

This Last statement concerning their Selling of Items not in Stock is strictly prohibited by Ebay Policy, yet they advertise this blatantly.


At the heart of the current Dispute with Member Mr. Sneed (email cirta@cox.net) is the fact that Mr. Lewis failed to;
1. Disclose relevant information about a Product
2. Maintain high Selling and Customer Service Standards
3. Describe correctly (in several repeat Auction listings) a Key aspect of an item he was selling

Mr Sneed contacted Mr Lewis in regard to an Auction listing, asking about the Blade Steel of a particular knife (the steel being the very heart of any knife).
Following are excerpts posted on a Cutlery related discussion Forum of Mr. Lewis' email responses to the Customer in question;

- "the notion of opening every box for inspection is preposterous"

- "thanks for telling us how to operate our business that has been running successfully for more than twice as long as eBay has existed"

- "You're making some pretty stupid accusations"

- "don't bother wasting our time anymore or shopping with us. Our office manager (who has even less tolerance for assholes than I do) is blocking you from our store"

- "Does your dad know you're using his computer? You DO know who your
dad is, right? Or didn't your mother turn around and get a good look at him?"

I am embarrassed and appalled for all Ebay and Square Trade Members to
have such immoral and contemptible company as classiccutleryusa aka:
Dave Lewis.

I request you to review classiccutleryusa, look at their business practices and policies and their recent Custom Service emails to Mr. Sneed (please feel free to contact him via email). I am sure when you are done you will agree that the actions of Mr. Lewis are worthy of revocation of his Membership from Square Trade.

Thank you for your time.

-------------------------------------
After emailing 2 more times for a response I received the following on or about 1/24.

-------------------------------------
Dear Vincent,

Thank you for contacting SquareTrade.

We have investigated the issue you had raised and have determined that the Seal Member in question will continue to be awarded the SquareTrade Seal.

There is no one factor that necessarily leads to a Seal Member being kept or suspended from the Seal program. Certainly your transaction with the Seal member is a significant factor in our judgement on the seller's Seal status, but often times, due to the sheer varied nature of transacting and selling, we may evaluate individual transactions that occurred in context of the overall number of transactions that the seller has made.

We will note this in the seller's file which will be useful should we hear another complaint about the Seal member.

If you have additional questions or concerns, please do not hesitate to
contact us.

Sincerely,

Kenneth
SquareTrade Compliance

SquareTrade - Making online shopping Safer, Smarter and Easier! (sm)
You can find out more by going to the SquareTrade website.
www.squaretrade.com
----------------------------------------------

Not the response I had hoped, maybe it might help someone else in the future though.
 
eBay has only one concern - eBay. They carefully considered your communication and decided Classic is making them lots of money and you are not. So, buzz off.

Ditto for Discover Card, which (according to a letter they sent me) considers the sellers to be "our customer," not you, and accepts whatever the seller says as true. Their "investigation" of a dispute: asking the seller for his version. Use MC or Visa.
 
The Last Confederate said:
... so Happy Holidays and let us know how mouthing off to a forum full of knife collectors, works out for a knife seller........ :)
Click to expand...

i haven't made it through the whole thread yet, but that statement was a classic, TLC. it'll be interesting to get to the end of this thread and see how things do work out for them.

Winston

ETA: wow, what a bunch of asshats. sad fact is, though, this guy can be as big of a dick as he wants on here and it's still not going to stop anywhere near the majority of poor suckers who buy from him. most people just see the deal and are not willing to take the time to check it out (ie., feedback or internet search) or don't have much knowledge of what they're actually buying. sad fact no.2 is that e-bay doesn't give 2 sh**s about the people this guy screws as long as they keeping getting their cut. buyer beware...
 
Add me to the "those hosed by classiccutleryusa" list. They listed a Caly 3 ZDP. Given it is not very easy to find one, I did a buy now.

A week goes buy, no knife. Send an email for status -- ignored.

10 days, no knife. Send an email for status -- ignored.

14 days, no knife. Send final email indicating I will escalate if I don't get an answer. Good old Dave responds in a very condescending manner that it is on backorder. I said I bought an item that was presented as in stock and demanded a refund. He files a seller complaint for "unpaid item" with a mutual cancellation so he can get back seller fees and says the "office manager" will refund my paypal.

Have filed complaints with Paypal, eBay and SquareTrade over his fraudulent listing. I hope everyone else has also filed complaints, because the only way to stop this kind of vendor is to pile on the documented instances of fraud.
-Tim
 
Tim-GB said:
. . .
I . . . demanded a refund. He files a seller complaint for "unpaid item" with a mutual cancellation so he can get back seller fees and says the "office manager" will refund my paypal.
. . .
-Tim
Click to expand...
This happened to me. What the ....? I paid, got an item that did not remotely conform to the description, asked for a return w/refund, and get hit with a claim that I never paid. ePrey then has the item show up for the next two months as "unpaid," when I paid through PayPal and repeatedly pointed that out. Geez! They really protect the "community." :barf:
 
Thanks for the AG info, DaveH. That's the next step. Sounds like SquareTrade is a total crock, which I was expecting, but I did get back a prompt response from the eBay Trust & Safety Department that was actually reassuring, so we'll see. I think they're on to him.

PayPal fraud complaint is still pending seller's comments. I await with baited breath for his lucid response.
 
This guy belongs in the Hall of Shame.

Oh, and don't forget to file a mail fraud claim with the USPS, if he used them to send you anything...
 
I would love to get the USPS involved, but he didn't send me anything. It does make it an easier fight than if he had sent the wrong item and I try to return it.

As it stands, it is clear and simple fraud.
 
I've dealt with this guy before, or at least someone from classiccutlerusa. I emailed them about shipping my item I purchased on ebay. It had been about 7 days and I hadn't heard anything from CC or seen anything in the mail. I typed a simple email (in no way being a dick) asking if my item had shipped and that I thought it would be here by now because the item was listed USPS priority 2-3 day. Just wanted to make sure it wasn't lost in the mail or something. I got a smartass email back from them. Something along the lines of this;

"Ebay populates that shipping time for us, but that's not what we use. Maybe you should pay attention to the auction next time, it says it will ship in 2-3 days, not be delivered (that's a dumbass lie, plus it's been a week and you just shipped it, idiots). For your information, it was shipped yesterday and will be there soon."

What in the shit does that even mean? These guys/gals are mongoloids. Pretty simple to deal with actually. Just don't buy from them and fart in their general direction. They're a bunch of dicklicks with no personal skills. Maybe they'll fail miserably because of this thread. Probably not, but let's keep our fingers crossed!

Cole
 
Ahhhh, my favorite tool is on the radar again! :D

Take the time to browse through his feedbacks sometimes, there is a reason he lists prices that are so low, it's the only way he can get folks to take the bait.

Underpricing, listings for long discontinued items that he doesn't have instock, over and over again, classiccutleryusa shows himself to be on of hte most dishonest sellers on Ebay.

Avoid and spread the word... :D
 
OK, I realize this is more of an eBay question, but people are commenting in this thread they are blocking this seller from showing up in future searches and I would like to do the same. I know how to edit a saved search to exclude a seller, but I'd rather not have to open, edit and re-save them all and I would like to exclude him automatically from all new searches. Is there a way or a setting to do it globally?
 
Blue Sky said:
OK, I realize this is more of an eBay question, but people are commenting in this thread they are blocking this seller from showing up in future searches and I would like to do the same. I know how to edit a saved search to exclude a seller, but I'd rather not have to open, edit and re-save them all and I would like to exclude him automatically from all new searches. Is there a way or a setting to do it globally?
Click to expand...

Here's how I did it, I search Ebay for Griptilians a lot, so I did a search for "Griptilian", but told it to exclude "classiccutleryusa".

Then when the search was done, I bookmarked that page in my browser favorites.

So when ever I want to search Ebay for Griptilians, I use that bookmark and it automatically excludes tool-boy. :D
 
Dave Lewis's disdain for his customers is a disgrace.
I cannot but wonder how many young unsuspecting servicemen and woman have ordered from him via e-bay to save a few precious dollars on a knife they really need.
He sends them the wrong item (late) and then hides behind his foul mouth and "all sales are final" fine print.
He ridicules young people but they are the ones away in a faraway land fighting and dying to keep his ass safe.
This is your typical "telephone tough guy" a big foul mouth when he is protected by miles of telephone cable..... but confront him in person and he would wet himself! :jerkit: Wanker!
 
I've ordered a few times from Classiccutleryusa without any problems then last week I ordered again. I usually receive my knives from them in a timely manner. I finally sent them an email and was told that the knife I purchased on ebay was not in stock because they sold several of them at a local knife show. I was told "thanks for your patience and it will arrive with the next shipment from the manufacturer".

Who wants to place an order for a knife that is not in stock with no definite time for delivery??? Now they have my paypal money and I have no idea when / if I will get my knife. Their prices are good but I am not taking another chance with them after this issue is resolved.
 
If a seller places a listing on Ebay for a knife they do not have in stock ready to ship, they are liars, plain and simple.
 
To help you put things into perspective, selling new brand name knives on eBay is not profitable. Only rarely will a knife sell above dealer cost. Knowing this should automatically lower your expectations for customer service. The seller really can't and shouldn't provide much service when he's selling at a loss.

I use eBay occasionally for inventory clearance. I don't even answer the jillions of questions and emails I get about the auctions. I just can't give things away below cost and add additional work and cost to the effort. I'm willing to ship the product when I get paid. That's about it. eBay is bottom line. It is the way it is. Know that when you get involved in it.

Nevertheless, the seller is responsible for making good on misrepresented products. Misrepresenting them simply makes the loss greater. That also is the way it is.
 
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