- Joined
- Aug 4, 2013
- Messages
- 802
I regularly stab trees and open paint cans with my Kershaw Leek, thing's a beast![]()
you sir either have impeccable luck with your leek (the tip on mine broke very quickly) or you have confused model names.
I would need to see verification of them actually calling someone an idiot. If I had one of their knives and it failed in any way and I took it up with them and they called me an idiot, I'd send it back to them and tell them to keep it, and I'd spend my money elsewhere. I have knives made in China that I can't harm in any way through the most demanding use other than wear off the finish on the blade. If them cheap wannabe copies of what a knife actually is won't fail and one of theirs did, then it was an actual manufacture defect and all they need to do is say oops, sorry about that, let us take care of it. I fully understand some things can be defective and look perfectly fine, even esee can not avoid it, I've seen plenty of them broken. I'm sure not all of them were broken by an idiot with a knife. I had a pretty popular brand here tell me their broken knife I bought was not their fault, even before they ever seen it, their knives don't fail. That's what they told me. That was in the days before I had an email so I boxed it up and sent it to them with no return address. Haven't bought another of that brand since.
Calling customers idiots or whatever they feel like calling them because their knives never fail, sounds like a great way to encourage customers to buy else where. My wife almost got me an Esee for fathers day but got an Ontario instead because any Esee style can be had for less from Ontario except the Falcon, they don't have a copy of that one and that's the one that she thought I'd like best, and she was right. I'd be bummed holding my Esee knowing they think their customers are idiots. So please verify. I'd hate to buy one in the future knowing that, if they actually do, I will put them on my black list and I'm sure they don't want to push customers away.
You seem to give customers a lot of credit here. LOTS of customer's misuse products. Some chalk it up to the fact that they misused it and others feel they should be compensated for their stupidity, so a company rep calling customers idiots isn't some horrible offense. Choosing not to buy from a company who doesn't support people misusing a product seems rather arrogant to me. Not trying to use a blanket here and say all hard use breaks should be judged harshly or that there can't be one-off situations but I think the general sentiment here of using the proper tool for the proper job just eliminates the problem. I buy certain tools because I feel that they can withstand more than my regular minimal EDC use and if I needed to they may be used to a reasonably hard extent. However If I pull out my CQC-7 or even SMF and pry something open and damage my knife, I take responsibility for that misuse and feel it is on me to seek a solution; whether that's with a knife pimper or the manufacturer is up to my discretion and wallet. Just because a company may be willing to go over the top for some situations doesn't mean we should come to expect every situation to result in a new knife or free fix, unless that's what their warranty says explicitly (warranties exist for a reason as do tools with intended purposes).