LIN aka (KAI ZHAO) Issue resolved

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I'd recorded the package he returns to you being opened incase he sends you a brick instead of the knife
 
majen said:
I'd recorded the package he returns to you being opened incase he sends you a brick instead of the knife
Click to expand...

Agreed, based on his less than honorable actions so far.
I'd like to hear from him as well but what's for him to say? He deceived the seller about his location and proxy arrangement to get what he wants and get around people not wanting to sell and be involved in international transactions. Then his little plan goes wrong and now wants to shaft the seller for damages that occurred where the shipping was never to have taken place to begin with.
 
Ok, I'll try to put this together since we only had two e mails. Read from bottom to the top.

How come it took so long to tell me??
Send it to me and I can get Jim to fix it.

Sent from my iPhone

On Aug 20, 2016, at 10:54 PM, kai zhao <lin0311woaini@163.com> wrote:

Hello man:
you do not put the knife in sheath?
the knife broke the bubble paper and the box , the top of the knife get damaged.
how could we deal with these?

<QQ&#22270;&#29255;20160821105219.jpg>

<QQ&#22270;&#29255;20160821105225.jpg>





At 2016-07-30 05:25:57, "Robert Branton" <brantonknives@tds.net> wrote:

Here is your USPS tracking and insurance info
VJ 434 274 923US
Thanks again,
BB

Sent from my iPad

On Jul 28, 2016, at 4:28 AM, kai zhao <lin0311woaini@163.com> wrote:

I want to take it.
how could I pay you?
 
Last edited:
I then wanted answers as it was bugging me.
This is after I told him he could send it to the maker.

I have some questions.
Why did you wait over three weeks to report this to me???
Do you live in the USA???
.
The package was fully insured and I will have a hard time making a claim.

August 21, 2016 9:01 AM
From:

Bobby Branton

Did you report this to your Post Office when you received the package???
Did you take a pic of the damage box when you received the package???

I have no way of knowing that it was damaged in shipping.
It could have been dropped on the floor for all I know.

You could sent it to the maker directly.
That will get me out of the shipping loop.

Waiting three weeks is what bothers me the most.
That is why I insured it.

Bobby


I never got a response until his claim in PP. I refused the offer and escalated the claim.

Hello Branton Enterprises,

zhao kai has sent you a message regarding the payment they made to you on July 28, 2016. They have indicated the merchandise is not as described.
zhao kai has requested a refund of $608.00 USD. If you agree to this request, the case will be closed once the refund has been processed.


View the message and respond


Deadline to respond: September 20, 2016

Because zhao kai has reported a problem, $1,215.00 USD will be temporarily held. The funds will remain in your account but cannot be withdrawn until this is resolved.

If you can’t resolve this issue, you or zhao kai can escalate it to a PayPal claim before September 20, 2016. On that date, this case will automatically close. Once a case has been closed, it cannot be reopened or escalated to a PayPal claim. We encourage you to respond to your buyer as soon as possible.

Transaction Details

Case number: PP-005-068-744-172

Buyer's name: zhao kai

Transaction date: July 28, 2016

Transaction amount: $1,215.00 USD

Your transaction ID: 8AU481855W543470F

Sincerely,

PayPal
 
I agreed to this. It took him 11 days to send them a tracking number that was invalid.



Dear Branton Enterprises,

We've been reviewing a case your buyer filed against you.

Transaction Details

Case number: PP-005-068-744-172

Buyer's name: zhao kai

Buyer's email: skyhigh1986@sina.com

Buyer's transaction ID: 33C73987CB258031S

Transaction date: July 28, 2016

Transaction amount: $1,215.00 USD

Your transaction ID: 8AU481855W543470F

Refund amount: $1,215.00 USD

We've determined that your buyer should receive a refund, once we have confirmed that the merchandise has been returned to you. The merchandise should be in the same condition as when your buyer received it.

Please do not reply to this email. To get in touch, go to the PayPal website and click Help & Contact.

The following shipping address was provided to your buyer:

Branton Enterprises

PO Box 807, Awendaw,, SC 29429, United States

What to Do Next

We will provide the online shipment tracking information to you, once we receive it from your buyer. You can confirm receipt of the returned merchandise in the Resolution Center. If we don't hear from you, we’ll confirm the delivery using your buyer’s tracking information.

Once we have confirmed that you received the merchandise, we'll debit the refund amount from your PayPal account. If this refund makes your balance negative, please log in to your PayPal account and add money to your balance.

To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.

Please note: Records of all claims are kept in the Resolution Center for your convenience.

Sincerely,

PayPal
 
After calling them, they ruled in my favor.

Dear Branton Enterprises,

We have been reviewing a claim your buyer filed against you. To be eligible for a refund, we requested zhao kai send the merchandise back to you and provide us with shipment tracking information to confirm delivery. The tracking information provided by zhao kai was unable to confirm delivery. As a result, this case has been decided in your favor and a refund will not be issued to your buyer.



Transaction Details

Case number: PP-005-068-744-172

Buyer's name: zhao kai

Buyer's email: skyhigh1986@sina.com

Buyer's transaction ID: 33C73987CB258031S

Transaction date: July 28, 2016

Transaction amount: $1,215.00 USD

Your transaction ID: 8AU481855W543470F



Although this case has been closed, we encourage you work directly with zhao kai if they contact you for a resolution. We appreciate your consideration in resolving this issue for your buyer.

To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.

Please note: Records of all cases are kept in the Resolution Center for your convenience.

Sincerely,

PayPal
 
Then today, I get this.
The tracking info originates from China.



Dear Branton Enterprises,

The buyer appealed the case. We have now received shipment tracking information from zhao kai for the return of your merchandise.

Shipment company: FedEx

Tracking number: 701542937898



What To Do Next

We will confirm if the merchandise has been delivered to you, using the tracking information provided by your buyer. Once we have confirmed the merchandise has been delivered to you, we may issue your buyer a refund from your PayPal account. If this refund makes your balance negative, please log in to your PayPal account and add money to your balance.

Transaction Details

Case number: PP-005-068-744-172

Buyer's name: zhao kai

Buyer's email: skyhigh1986@sina.com

Buyer's transaction ID: 33C73987CB258031S

Transaction date: July 28, 2016

Transaction amount: $1,215.00 USD

Your transaction ID: 8AU481855W543470F

To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.

Please note: Records of all cases are kept in the Resolution Center for your convenience.

Sincerely,

PayPal
 
I don't mind if someone outside US uses a proxy with the address tied to their PP account
I don't even mind if they tell me about it.
I would mind them doing this and expecting me to have any responsibility past the delivery to the US address for something I didn't even know was happening. Thus leaving me with more people handling it, much longer journey, customs , foreign mail services and no insurance , as well as someone else packaging it for re-shipment(maybe )
Just some opinions related to the subject
I do think the buyer is making a big mistake in not taking responsibility here that will end with no one willing to work with him. Unfortunately he also may affect other non US buyers as well.
 
I think it's worth asking PayPal why they opened a closed case (something they stated could not be done), and why the knife is shipping from China. The knife was sent to and received in the U.S. Both yourself and PayPal are absolved of anything that occurred after that. If anything LIN should, at least, have to prove that the knife was damaged when it arrived at the U.S. address.
 
The knife tip broke. It will not get settled here. It is he said, she said. All of this could have been solved in a week. I still would have sent it to be fixed for him. Don't try to extort me for $608.00. That told me all I needed to know about him. No correspondence to help resolve the issue except his first e mail.
 
Odog27 said:
I think it's worth asking PayPal why they opened a closed case (something they stated could not be done), and why the knife is shipping from China. The knife was sent to and received in the U.S. Both yourself and PayPal are absolved of anything that occurred after that. If anything LIN should, at least, have to prove that the knife was damaged when it arrived at the U.S. address.
Click to expand...

I sent this to PP this morning telling them this again. No response yet. It took three supervisors over the phone to decide in my favor the other day.

This package was received fully insured to his address in NH and repackaged and shipped to
The buyer in China without my knowledge. I thought the buyer lived at the address in NH.
He waited three weeks to contact me about the damage. If the item was damaged when received in
NH, I should have been notified immediately. I have no control when someone damages an item and ships
It to a third party. I feel that by shipping to a middle man, I was lied to. Pay Pal should also be concerned
That the buyer is using a middle man and having them repack items to send to another country.
I think this is fraud by obtaining items under false pretenses.
Bobby Branton
 
LIN has been pinging my radar for awhile now. So much so, I questioned a mod about him awhile back, at first suspecting he might be a shill for Liu Kang. They reported that his e-mail and IP was in mainland China, so at least one mod is already aware of this. I now wonder if he is working in support of the counterfeiters over there? :eek:

He's been buying a LOT of custom and high-dollar knives here on the forum lately; That's about all he seems to do. Sure, he could just be a rich Chinese knife aficionado, but something definitely smells fishy to me.

Hope it works out for you Bobby! Good luck!!! There is NO reason that Paypal should have ruled against you IMO. The fact that you shipped to a US address as requested, yet the buyer lives in China and was using a third party to forward the stuff should have been more than enough evidence for them. Sorry for your troubles.
 
Bobby Branton said:
I sent this to PP this morning telling them this again. No response yet. It took three supervisors over the phone to decide in my favor the other day.

This package was received fully insured to his address in NH and repackaged and shipped to
The buyer in China without my knowledge. I thought the buyer lived at the address in NH.
He waited three weeks to contact me about the damage. If the item was damaged when received in
NH, I should have been notified immediately. I have no control when someone damages an item and ships
It to a third party. I feel that by shipping to a middle man, I was lied to. Pay Pal should also be concerned
That the buyer is using a middle man and having them repack items to send to another country.
I think this is fraud by obtaining items under false pretenses.
Bobby Branton
Click to expand...
I'm glad you are following up with PayPal. It's unlikely they will rule in your favor but worthwhile to persue on principle.
 
Bobby Branton said:
I sent this to PP this morning telling them this again. No response yet. It took three supervisors over the phone to decide in my favor the other day.

This package was received fully insured to his address in NH and repackaged and shipped to
The buyer in China without my knowledge. I thought the buyer lived at the address in NH.
He waited three weeks to contact me about the damage. If the item was damaged when received in
NH, I should have been notified immediately. I have no control when someone damages an item and ships
It to a third party. I feel that by shipping to a middle man, I was lied to. Pay Pal should also be concerned
That the buyer is using a middle man and having them repack items to send to another country.
I think this is fraud by obtaining items under false pretenses.
Bobby Branton
Click to expand...

Glad to see you are still pursuing this. Hopefully PP gets it right this time.
 
Come on LIN, you need to get involved in this discussion. Does your middle man check for damages when they receive items from sellers? Do you pay for insurance on the shipments that they send to you? If you left the seller with no way to file an insurance claim, then you should be the one stuck with the broken knife. The way things look now makes you out to be a deceitful person, so if the information provided isn't accurate, you should speak up.
 
SpyderPhreak said:
LIN has been pinging my radar for awhile now. So much so, I questioned a mod about him awhile back, at first suspecting he might be a shill for Liu Kang. They reported that his e-mail and IP was in mainland China, so at least one mod is already aware of this. I now wonder if he is working in support of the counterfeiters over there? :eek:

He's been buying a LOT of custom and high-dollar knives here on the forum lately; That's about all he seems to do. Sure, he could just be a rich Chinese knife aficionado, but something definitely smells fishy to me.
Click to expand...

You know I think the same. I've noticed he buys lots of Busse blades and there was a really horrible fake Busse posted a few weeks back.
He could be just a Busse lover or a fake Busse maker using the real thing as a model. Either way he's a crook and is on my ignore list.
 
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